BSOD driver power state failure shut-down issues

[frtzngas]

I have zipped the minidump file and have been having this issue for quite some time . I would appreciate the help

 

[frtzngas]

I cannot read the file with my visual studio, "error HRESULT E_FAIL has been returned from a call to a COM component.1'

 

[x BlueRobot]

[COLOR="Magenta"][COLOR="Red"]BugCheck 9F[/COLOR][/COLOR], {3, fffffa800dffa440, fffff80000b9c3d8, [COLOR="SeaGreen"]fffffa800adc9430[/COLOR]}

Probably caused by : usbhub.sys

>[ 16, 2]   0 e1 fffffa800dffa440 00000000 00000000-00000000    pending
	       \Driver\usbhub
			Args: 00016600 00000001 00000001 00000006
 [ 16, 2]   0 e1 fffffa800f354e10 00000000 00000000-00000000    pending
	      Unable to load image \SystemRoot\system32\DRIVERS\iBtFltCoex.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for i[COLOR="red"]BtFltCoex.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for iBtFltCoex.sys
 \Driver\iBtFltCoex
			Args: 00016600 00000001 00000001 00000006
 [ 16, 2]   0 e1 fffffa800f359910 00000000 fffff88009c203d0-00000000 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\btmhsf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="Red"]btmhsf.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for btmhsf.sys
 \Driver\btmhsf	bthport!DevicePowerUpComplete

Update Intel Centrino Wireless (Bluetooth Adapter driver):

0: kd> [COLOR="SeaGreen"]lmvm iBtFltCoex[/COLOR]
start             end                 module name
fffff880`09d92000 fffff880`09da7000   iBtFltCoex T (no symbols)           
    Loaded symbol image file: iBtFltCoex.sys
    Image path: \SystemRoot\system32\DRIVERS\iBtFltCoex.sys
    Image name: iBtFltCoex.sys
    Timestamp:        [COLOR="red"]Thu Jul 07 01:16:38 2011 [/COLOR](4E14FAE6)
    CheckSum:         0001D5C0
    ImageSize:        00015000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update Intel Proset Bluetooth HighSpeed Filter Driver:

0: kd>[COLOR="SeaGreen"] lmvm btmhsf[/COLOR]
start             end                 module name
fffff880`09da7000 fffff880`09df0000   btmhsf   T (no symbols)           
    Loaded symbol image file: btmhsf.sys
    Image path: \SystemRoot\system32\DRIVERS\btmhsf.sys
    Image name: btmhsf.sys
    Timestamp:        [COLOR="Red"]Wed Jun 22 19:22:46 2011[/COLOR] (4E0232F6)
    CheckSum:         00048DE4
    ImageSize:        00049000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Intel Support Site (Automatic Driver Detection):

• Intel Download Center

 

[frtzngas]

So what should I do? I never dealt with drivers before so I am a bit new to this.

 

[Vir Gnarus]

Whatever manufacturer made your system (Dell, HP, etc.), you'll want to go to their website's tech support and locate that page specific for your system and download the updated drivers they have listed for that machine then install them, especially the ones related to your wireless network and bluetooth.

 

[frtzngas]

but my laptop is a custom built with hp. I cannot find the type of device it even is.

 

[VistaKing]

Hi frtzngas

Can you tell us the model of the HP laptop ? We could then locate the right driver for you .

 

[frtzngas]

It was a custom built based on the dv7 pavilion

 

[frtzngas]

So this is what happens when I update my driver

 

[x BlueRobot]

Did you manage to locate the driver?

Update your System Specifications with Speccy, and then copy this information into your System Specifications: Go to your UserCP, and then select Edit System Spec in the left pane. Copy the information from Speccy into the required fields. These System Specifications will then follow your every post.

 

[Vir Gnarus]

On the bottom of your laptop is either a service code or some other identifier tag that you can use at the HP website to identify your model. With this you will be able to find the correct drivers for your system.