BSOD during Skype call

LadyRaine

New member
Local time
12:31 PM
Messages
26
I came home after my computer had been asleep all day (10+ hours), got on a Skype video call with someone, and within a couple minutes I got a blue screen.

The system seemed sluggish when restarting and windows was being a little finicky once it came back on - explorer disappeared for a few minutes and when it came back I noticed the Nvidia GeForce Experience icon that usually sits in my tray has disappeared.

I updated my GPU drivers yesterday as well as GeForce Experience. Nothing significant otherwise has happened in the last few days.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bitIntel Core i5 CPU 760 @ 2.80GHz8GbNVIDIA GeForce GTX 560 Ti
OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
Welcome to the forum.

BSOD was caused by Logitech Camera driver. Please update it to the latest version available and see if that solves the problem.

Driver Reference Table - lvrs64.sys

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\LadyRaine\SF_24-01-2014\012414-35521-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`02e1b000 PsLoadedModuleList = 0xfffff800`0305e6d0
Debug session time: Sat Jan 25 09:58:01.340 2014 (UTC + 6:00)
System Uptime: 8 days 19:39:22.573
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
...........................................
*** WARNING: Unable to verify timestamp for lvrs64.sys
*** ERROR: Module load completed but symbols could not be loaded for lvrs64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88005a02fc6, fffff88005154758, fffff88005153fb0}

Probably caused by : lvrs64.sys ( lvrs64+2fc6 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005a02fc6, The address that the exception occurred at
Arg3: fffff88005154758, Exception Record Address
Arg4: fffff88005153fb0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
lvrs64+2fc6
fffff880`05a02fc6 45396924        cmp     dword ptr [r9+24h],r13d

EXCEPTION_RECORD:  fffff88005154758 -- (.exr 0xfffff88005154758)
ExceptionAddress: fffff88005a02fc6 (lvrs64+0x0000000000002fc6)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000002893b54
Attempt to read from address 0000000002893b54

CONTEXT:  fffff88005153fb0 -- (.cxr 0xfffff88005153fb0)
rax=0000000000000000 rbx=fffffa800b36a2d0 rcx=0000000000000001
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005a02fc6 rsp=fffff88005154990 rbp=0000000002893b30
 r8=0000000000000000  r9=0000000002893b30 r10=0000000000000002
r11=0000000002893b30 r12=fffffa800b005df0 r13=0000000000000000
r14=0000000002893b30 r15=0000000002893b30
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
lvrs64+0x2fc6:
fffff880`05a02fc6 45396924        cmp     dword ptr [r9+24h],r13d ds:002b:00000000`02893b54=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000002893b54

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c8100
GetUlongFromAddress: unable to read from fffff800030c81c0
 0000000002893b54 Nonpaged pool

FOLLOWUP_IP: 
lvrs64+2fc6
fffff880`05a02fc6 45396924        cmp     dword ptr [r9+24h],r13d

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from 0000000000000001 to fffff88005a02fc6

STACK_TEXT:  
fffff880`05154990 00000000`00000001 : fffffa80`00000000 00000000`00000000 00000000`00000000 fffffa80`0df01220 : lvrs64+0x2fc6
fffff880`05154998 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffffa80`0df01220 00000000`00000000 : 0x1
fffff880`051549a0 00000000`00000000 : 00000000`00000000 fffffa80`0df01220 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  lvrs64+2fc6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: lvrs64

IMAGE_NAME:  lvrs64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  505cb9b9

STACK_COMMAND:  .cxr 0xfffff88005153fb0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_lvrs64+2fc6

BUCKET_ID:  X64_0x7E_lvrs64+2fc6

Followup: MachineOwner
---------

1: kd> lmvm lvrs64
start             end                 module name
fffff880`05a00000 fffff880`05a54000   lvrs64   T (no symbols)           
    Loaded symbol image file: lvrs64.sys
    Image path: \SystemRoot\system32\DRIVERS\lvrs64.sys
    Image name: lvrs64.sys
    Timestamp:        Sat Sep 22 01:02:17 2012 (505CB9B9)
    CheckSum:         000612AC
    ImageSize:        00054000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Reduce items at start-up: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Perform a clean boot: http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Run a System file check (SFC): http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your Hard Drive(s): http://www.sevenforums.com/tutorials/433-disk-check.html

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Thanks for letting me know. I had a suspicion it was my webcam. Every BSOD I've had in the last three years was due to this same driver issue. The problem is they've never updated their drivers. I have downloaded what they have about 8 times and reinstalled it... and I usually go about 8 months before it craps out and I get another BSOD. Time for a new webcam I think :/
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bitIntel Core i5 CPU 760 @ 2.80GHz8GbNVIDIA GeForce GTX 560 Ti
OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
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