Solved BSOD everytime computer wakes from sleep, error 0x0000007a

killmasta93

New member
Local time
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Messages
6
Hi,
Every time I turn the computer from sleep i get the blue screen, and it reboots. But if I shutdown works fine. I have tried cleaning my registry, updating windows, and have norton but im sure its not the drivers because the computer was bought in 2012. I hope I attached the right files containing my drivers, computer specs, and bsod errors.
Thank you
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
windows 64bit
CPU
AMD E2-1800 APU
Motherboard
Quanta 2AE9
Memory
4Gigs
Graphics Card(s)
AMD RADEON HD 7300
Antivirus
Norton
Browser
mozilla
Error F4 and 7A are both storage related. How old is your hard drive?
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8005569b30, fffffa8005569e10, fffff80002fc5350}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {20, ffffffffc000009d, fffffa80074427c8, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+50080 )

Followup: MachineOwner
---------
System Optimisers

Please remove the following software:
Code:
Start Menu\Programs\TuneUp Utilities 2012	Public:Start Menu\Programs\TuneUp Utilities 2012	Public
Start Menu\Programs\TuneUp Utilities 2012\All functions	Public:Start Menu\Programs\TuneUp Utilities 2012\All functions	Public
Start Menu\Programs\Little Registry Cleaner	Faisal-HP\Faisal:Start Menu\Programs\Little Registry Cleaner	Faisal-HP\Faisal
This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.10 Tips on How to Properly Maintain Your Computer

Norton
Code:
Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
Norton tends to cause BSOD-s and seen it create several issues for users. Recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials. See if this stops the BSOD-s. Download and run the Norton Removal Tool to remove the Norton Product

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

   Information
  • :warn: Do not start the free trial of MalwareBytes, unselect that option when prompted.

    201305202124.png

  • :tip: Update and make full scans with both separately.

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

  • :info: For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip
Do this test overnight.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
thank you

Hi,
Thank you for quick reply. I have fixed the problem by resetting battery saving mode to its default settings. I did hear tuneup and norton does cause this problem but i have laptop that has 4gigs of ram running both of these programs and commodo firewall.
thank you again
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
windows 64bit
CPU
AMD E2-1800 APU
Motherboard
Quanta 2AE9
Memory
4Gigs
Graphics Card(s)
AMD RADEON HD 7300
Antivirus
Norton
Browser
mozilla
   Tip
  • :tip: If your problem is solved please use the
    tickh.png
    Mark this thread as solved link at the top of your thread or down on the left corner.

    solvebutton.gif
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
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