Solved BSOD from Graphics card

[darkhorse]

Hi.

I have had an BSOD here coming from my Nvidia Graphics card.

I run the Widows 7 Ultimate 32 bit here.

Computer is an ASUS P5Q Deluxe mobo, and the Graphics card is a NVIDIA Gefore 7300 LE. RAM is 4G.

The driver is the latest from NVIDIA per their automatic indetification service.

I have attached the report from Windows Debug.

What can I do to handle the issue ?

 

[bassfisher6522]

From what I can tell, it's showing as a failed driver/no driver. Have you downloaded the latest driver from Nvidia's website? Try pulling the card out: power down and unplug, remove card and reboot, let windows install onboard gpu. Then power down again and unplug, reinsert the card and boot up. Make sure you have the latest driver and install that driver.

 

[kemical]

Hi Darkhorse,
I would try and download the latest version of the Nvidia driver yourself. The driver can be found here:
Nvidia

Make sure that you un-install the previous driver before installing the new version.

If you could zip up your dump file and post it that be a great help too..

 

[darkhorse]

Hi.

The .dmp file is attached!

 

[darkhorse]

From what I can tell, it's showing as a failed driver/no driver. Have you downloaded the latest driver from Nvidia's website? Try pulling the card out: power down and unplug, remove card and reboot, let windows install onboard gpu. Then power down again and unplug, reinsert the card and boot up. Make sure you have the latest driver and install that driver.

Thanks for the reply.

How can I see what I do without a graphic card ?

 

[kemical]

Hey,

much thanks for posting the dump file..

It seems you suffered from a 'TDR' related crash and as to what that actually means here is Nvidia PR to explain it: (note: Although vista is mentioned this does apply to win 7 too)

What is TDR? Windows Vista has a new feature called Timeout Detection and Recovery (TDR). TDR attempts to detect problematic situations and recover to a functional desktop dynamically. In prior operating systems these situations would have resulted in a system freeze and forced customers to reboot their PC. More information about this Vista feature can be found here: http://www.microsoft...dm_timeout.mspx. Therefore, when you see the TDR error message "Display driver stopped responding and has recovered", you know that the display driver is being reset without requiring a reboot.

Why does it happen? TDRs can occur for a variety of reasons, many of which are unrelated to the graphics card or graphics driver. Since Vista launched, NVIDIA has been working hard to address TDRs issues that are specific to the graphics driver. Last year, we set up the NVIDIA Vista Quality Assurance Site to record and address user issues: http://www.nvidia.co...yassurance.html. Since that time, we have resolved a majority of the issues specific to the graphics driver and have also worked directly with Microsoft to release five Vista hotfixes, all of which are now part of Vista Service Pack 1 (SP1). If customers are still experiencing issues, we recommend that they continue to file issues at the quality assurance site. We also recommend that customers look carefully into the wide range of other causes of TDR issues such as overclocked components, incorrect component compatibility and settings (especially memory configuration and timings), defective parts (memory modules, motherboards, etc.), insufficient system cooling, and insufficient system power. Throughout the forums, there are numerous reports of hardware solutions to TDRs.

Reference



So basically Windows timed out whilst trying to recover the driver as it had stopped responding. So why did it time out? Well it could be down to a number of reasons but I would first try updating the GPU driver as suggested and also any other drivers. I noticed in your dump file that most drivers are pretty recent but just make sure you have the latest chipset, sound, network and so on updated to the latest versions. It might be worth also checking the system bios is up to date too..

 

[darkhorse]

Hi again.

Many thanks for your great investigation for me.

I cannot find more recent drivers update for my mobo, and the NVIDIA card also is running with the latest software.

Of course I can uninstall it, and after reinstall it again, that doesn't hurt

 

[kemical]

Hey,

I guess it wouldn't hurt to try. although have you tried installing SP1?

I also notice your running in 32bit with 4GB of RAM have you considered moving on up to 64bit?
I also include your motherboards website, please check that everything is updated.
(including bios)
ASUSTeK Computer Inc.-Support-

Have you been running windows 7 for long or is it a recent upgrade?

 

[darkhorse]

Hey,

I guess it wouldn't hurt to try. although have you tried installing SP1?

I also notice your running in 32bit with 4GB of RAM have you considered moving on up to 64bit?
I also include your motherboards website, please check that everything is updated.
(including bios)
ASUSTeK Computer Inc.-Support-

Have you been running windows 7 for long or is it a recent upgrade?

Yes, I have installed SP1.
I have had it to run in 64bit mode. But as the main gaold here is running a Software Defined Radio, I have been adviced from another Ham, that makes computers for such radios, and he prefer running the windows 7 32bit. I checked 2 days ago, and there has not been updates so far since my last visit.

What I did here today was update the NVIDIA software. On the NVIDIA forum I found a guide to get all old NVIDIA stuff removed. After I installed the latest driver again.

Now I will have to see how things are going.

Many thanks for your great taking care of me and my stuff here

 

[kemical]

That's great! Removing the old files and having a general tidy can sometimes work wonders. May I also suggest Ccleaner. It's a free app for cleaning Windows with a registry cleaner added in.
Ccleaner

Any problems then please post again..

 

[darkhorse]

You are quite right.

I have used Ccleaner since many years.

Also for cleaning I finde Revo Uninstaller the best tool.

Thanks for letting me write you again

 

[darkhorse]

@kemical

Sorry to bore you again.

I had a new BSOD here.

It is in conjuction with using an USB DVB-T stick for television.

I have attached a new dump report to this writing here.

Once you have time for it, would you be so kind to look at it ?

 

[kemical]

Hi Darkhorse,

happy to help..
Judging from the report you posted it looks like a TDR was at fault again although if you wouldn't mind zipping and posting the actual dump that would be great.

In the meantime here's a little detective work you could try:

This web page will describe how to perform a 'Clean Boot' and in doing so you might be able to determine if there's a software conflict.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Lastly could you provide the name and manufacturer of the USB-TV stick.

 

[darkhorse]

@kemical

Happy to get help from you, thanks!.

Ok, I have attached the dump to this thread.

I then will look into the stuff you have shown me.

 

[kemical]

Please try this hotfix: kb2400157

It's especially for those suffering from TDR crashes and I should have thought of it earlier..
I'll check the dump shortly and get back to you..

 

[darkhorse]

I did install the hotfix. and so far no problems.

Very nice, that you remebered that hotfix.

I have attached the infor for the USB DVB-T sticker.


I will test if the issue persists during the coming days.

Many thanks again for your great inputs

 

[kemical]

Hey that's great! I'll keep my fingers crossed that we have discovered the solution..

 

[darkhorse]

That's great. You indeed are an MS MVP

 

[darkhorse]

Please try this hotfix: kb2400157

It's especially for those suffering from TDR crashes and I should have thought of it earlier..
I'll check the dump shortly and get back to you..

Hello again kemical

I had the same BSOD again. It occured when I ran DVBviewer.

I ran the kb you once suggested above, but it would not work now.

I have attached the dump report from windbg.

Trust you read this, and have nice solution this time also

 

[kemical]

Hey there,

sorry to hear your having trouble again.

I'll have to check the dump later but in the mean time have you considered trying system restore at all?