BSOD happening at random times with different error codes

[lucysmommy]

hi there

new to this forum and looking for some help - I have had my acer aspire for about 6 months and for the past 5 months this BSOD keeps happening at random times, and the symtem reboots and then restores.

I have tried various methods to stop this happening - and I am now at a loss - I have tried puting hotfix on and also restoring to factory setting, i have heard about updating the bios etc but i am not great with the technical side of things.

My computer came with windows 7 on it and it no disc - so how do i unistall it and then reinstall? i am hoping that i dont have to do thi however i see no other option.

any help would be greatly appreciated.

i should add that i contacted acer and that they have agreed to take it back and look at the hardware, however it its a software issue - which i think it is - they will charge me £80 to fix it.

Many thanks

 

[Maguscreed]

Is there anything in the folder c:\windows\minidump?
If there is could you please zip the contents of that folder and use the paperclip icon to attach it to your next post.
That will be more telling than just about any question you can answer directly.

 

[lucysmommy]

i cannot compress them into a zip as its says i have no reader permissions but there is a few items in the folder