BSOD Help Needed!!!

[noondawg]

BSoD Help Needed!!!

So for while now I've been experiencing regular BSoDs. I was hoping someone on here could help me out with my problem.

I am currently running Windows 7 32-bit, but Vista was originally installed on the system. My computers age is about 2 years (see spec in signature). I installed Windows 7 back in April of 2010. I was getting BSODs on Vista which was one of the reasons I upgraded to Windows 7, so I dont know if its the same issue.

I have attached all data required.

I would really appreciate if someone could decipher these for me and possibly help reduce BSoDs.

 

[osholt]

Please read http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html before posting BSoD help requests.

Most crucially we need your Dump file.

Oli

 

[noondawg]

Sorry Oli,

I had previously attached the dump files but was in the middle of editing my post when you replied. I have used the collection tool from the posting instructions now to include all data.

Cheers
John

 

[osholt]

Sorry Oli,

I had previously attached the dump files but was in the middle of editing my post when you replied. I have used the collection tool from the posting instructions now to include all data.

Cheers
John

No problem.

 

[ttran]

Hi,
This is pretty straight forward, your device driver issue.

First of all, BthEnum.sys was blamed in many dmp files. It is your Bluetooth Bus Extende, please update your bluetooth driver.
Other thing was blamed is USBSTOR.SYS, USBSTOR.SYS is a driver belonging to your system, which controls the usb storage when you plug, or unplug anything with a usb port. What usb device did you experience BSODs when plugged in? If so, please update the driver
Another thing was blamed is iaStorV.sys, it is your Intel Matrix Storage Manager driver (base), please download and install fresh copy of your intel storage driver.

You have so many out of date drivers, please update right away:

ArcSoftKsUFilter ArcSoftKsUFilter.sys Mon Oct 29 18:03:12 2007 (4725BDF0)

It is ArcSoft Magic-i Visual Effect
http://www.arcsoft.com/public/download.asp

bautopw  bautopw.sys  Tue Jul 22 08:21:46 2008 (4885362A)

It is BUFFALO eco manager filter driver

bfturboh bfturboh.sys Tue Feb 12 08:48:05 2008 (47B0FAD5)

USB Turbo Driver for HDD - USB Turbo - BUFFALO INC.

ENCRFIL  ENCRFIL.SYS  Tue Jun 19 09:11:14 2007 (46773B42)

Encrypt Filter Driver - SecureLockWare - BUFFALO INC.

82b31000 82be5000   HSX_CNXT HSX_CNXT.sys Sat Dec 23 02:48:52 2006 (458C36A4)
82a2e000 82b31000   HSX_DPV  HSX_DPV.sys  Sat Dec 23 02:50:21 2006 (458C36FD)
952d4000 95311000   HSXHWAZL HSXHWAZL.sys Sat Dec 23 02:49:02 2006 (458C36AE)

SoftK56 Modem Driver by Conexant Systems
Conexant: Support or go to your computer manufacture to download it

iaStor   iaStor.sys   Tue Feb 13 03:46:47 2007 (45D0D237)

Intel Storage drivers, it's probably why it cause BSODs

nvlddmkm nvlddmkm.sys Fri Jan 11 15:37:00 2008 (47872AAC)

It is your Nvidia graphic card driver

81e1e000 81e2ff00   R5U870FLx86 R5U870FLx86.sys Sat Sep 08 11:30:21 2007 (46E2255D)
82a17000 82a21b80   R5U870FUx86 R5U870FUx86.sys Sat Sep 08 11:30:16 2007 (46E22558)

Ricoh USB Video Class Image Capture Controller (WebCam?)

PxHelp20 PxHelp20.sys Thu Jun 21 05:26:00 2007 (4679A978)

Sonic CD/DVD driver (used by many different CD/DVD programs), if you don't know what it is, Go to C:\Windows\System32\drivers and rename PxHelp20.sys to PXHelp20.BAK
This will break your CD/DVD program, but can easily be renamed after we've finished.

regi     regi.sys     Mon Apr 16 22:19:05 2007 (462393E9)

InterVideo regi.sys driver Corel Software Support

RTKVHDA  RTKVHDA.sys  Wed Jul 18 18:31:17 2007 (469DFA05)

Realtek HD Audio Codec Driver Realtek

SFEP     SFEP.sys     Fri Aug 03 12:36:08 2007 (46B2BEC8)

Sony Firmware Extension Parser driver Sony eSupport - Electronics - Select Your Model

SLWFIL   SLWFIL.SYS   Tue Jun 19 09:12:42 2007 (46773B9A)

Encrypt Filter Driver - SecureLockWare - BUFFALO INC.

stwrt    stwrt.sys    Thu Sep 13 22:29:43 2007 (46E95767)

SigmaTel Audio Driver Freescale Search

SynTP    SynTP.sys    Sat Jan 27 03:31:58 2007 (45BA653E)

Synaptic Touch Pad Driver Drivers | Synaptics

ti21sony ti21sony.sys Tue Apr 24 01:27:48 2007 (462CFAA4)

Texas Instruments PCIxx21 PCIxx12 Integrated FlashMedia Controller

xaudio   xaudio.sys   Wed Nov 29 07:44:50 2006 (456CD802)

Conexant modem audio driver

Looks like you have a lot of drivers from BUFALO that are out of date. Please take careful steps by steps and install al the drivers.

Focus on updating the drivers that were blamed as well

Please run this system file check please:
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

BUGCHECK SUMMARY:

BugCheck 9F, {3, 8b0d2030, 83173ae0, 8b0a8de0}

Probably caused by : BthEnum.sys

Followup: MachineOwner
---------
BugCheck 9F, {3, 86193028, 8312bae0, bcd9a208}

*** WARNING: Unable to verify timestamp for iaStorV.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorV.sys
Probably caused by : iaStorV.sys

Followup: MachineOwner
---------
BugCheck 9F, {3, 88931cb8, 83129ae0, 860eb1e0}

Probably caused by : USBSTOR.SYS

Followup: MachineOwner
---------

Let us know if you need help

Tuan

 

[noondawg]

Tuan,

Many thanks for taking the time to look through this for me. I have looked into all listed for updated drivers and was maybe only 2 or 3 that there were updated drivers for.

My laptop is pretty much on 24hrs a day. I dont often see the BSoD happen but only see it rebooted saying it happened. Never had BSoD when plugging/unplugging USB devices.

I could not get a update driver for the bluetooth so I have reverted to the generic windows driver to see if it makes a difference.

Will see if the updates I have done make any difference also.

Thanks

 

[CarlTR6]

Noondawg, which drivers have you not updated from the list Ttran gave you?

 

[noondawg]

Carl,

These are the ones I could get updates for:

Intel Matrix Storage Manager driver
Realtek HD Audio Codec Driver
Synaptic Touch Pad Driver

Sony doesnt seem to offer much in the way of update driver. Tried going to the original manufacturer for drivere.g Nvidia and there were updated driver but was recommended by them to go to sony website for updates as they may be modified for my laptop.

 

[CarlTR6]

Based on that, you need to uninstall the following software if there are no updated drivers available: ArcSoft Magic, Ricoh USB Video Class Image Capture Controller (WebCam?), BUFFALO eco manager, InterVideo regi.sys driver Corel Software Support, SecureLockWare - BUFFALO INC, SigmaTel Audio Driver Freescale Search. This software is obsolete and it is not designed for Win 7.

 

[noondawg]

Ok, after making my changes, I have had another BSoD.

Dump file attached.

 

[ttran]

Hi,
This time it is also straight forward, iaStor.sys, your Intel Storage drivers. Please download and install fresh copy of it.
http://downloadcenter.intel.com/default.aspx?iid=subhdr+dnlds_drivers

BUGCHECK SUMMARY:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.589\081410-30466-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`83170ad4?
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x8304a000 PsLoadedModuleList = 0x83192810
Debug session time: Sat Aug 14 16:11:10.121 2010 (UTC + 7:00)
System Uptime: 2 days 12:59:24.947
Loading Kernel Symbols
...............................................................
................................................................
.............................................................
Loading User Symbols
Loading unloaded module list
....................
0: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 86192028, 83170ae0, cc4991f8}

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys

Followup: MachineOwner
---------

Make sure to update all drivers I mentioned earlier

Regard,

Tuan

 

[CarlTR6]

This latest dump is an error code of 9F and blames disk.sys which is a Microsoft driver and most likely not the cause. Something has conflicted with disk.sys. This is a driver problem.

STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE

Usual causes: Device driver

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\Downloads\A-Rar\081410-30466-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`83170ad4?
Symbol search path is: SRV*c:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x8304a000 PsLoadedModuleList = 0x83192810
Debug session time: Sat Aug 14 05:11:10.121 2010 (GMT-4)
System Uptime: 2 days 12:59:24.947
Loading Kernel Symbols
...............................................................
................................................................
.............................................................
Loading User Symbols
Loading unloaded module list
....................
0: kd> !Analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 86192028, 83170ae0, cc4991f8}

Probably caused by : disk.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 86192028, Physical Device Object of the stack
Arg3: 83170ae0, Functional Device Object of the stack
Arg4: cc4991f8, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  cc4991f8

DEVICE_OBJECT: 86faf030

DRIVER_OBJECT: 86fae030

IMAGE_NAME:  disk.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf20

MODULE_NAME: disk

FAULTING_MODULE: 89be1000 disk

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 83086054 to 83126d10

STACK_TEXT:  
83170a94 83086054 0000009f 00000003 86192028 nt!KeBugCheckEx+0x1e
83170b00 830858e8 83170bac 00000000 8317d280 nt!PopCheckIrpWatchdog+0x1f5
83170b38 830b404d 8318ba20 00000000 a2b3d074 nt!PopCheckForIdleness+0x73
83170b7c 830b3ff1 83173d20 83170ca8 00000003 nt!KiProcessTimerDpcTable+0x50
83170c68 830b3eae 83173d20 83170ca8 00000000 nt!KiProcessExpiredTimerList+0x101
83170cdc 830b220e 00d6c2d9 989b2030 8317d280 nt!KiTimerExpiration+0x25c
83170d20 830b2038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
83170d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0x9F_IMAGE_disk.sys

BUCKET_ID:  0x9F_IMAGE_disk.sys

Followup: MachineOwner
---------

I was going to advise you to enable Driver Verifier; but with this many very old drivers, it would be futile. These obsolete drivers will continue to cause problems:

bautopw.sys Mon Jul 21 21:21:46 2008 - Uninstall Buffalo

bfturboh.sys Tue Feb 12 08:48:05 2008 - Uninstall Buffalo

DMICall.sys Tue Dec 05 02:14:23 2000 - This driver is terribly obsolete. Windows 2000 DMI Call Kernel Driver belongs to the software Sony DMI Call service by Sony Corporation (www.sony.com).

HSX_CNXT.sys Fri Dec 22 14:48:52 2006 - SoftK56 Modem Driver by Conexant Systems Conexant: Support or go to your computer manufacture to download it

HSX_DPV.sys Fri Dec 22 14:50:21 2006 - See above

HSXHWAZL.sys Fri Dec 22 14:49:02 2006 - See above

mdmxsdk.sys Mon Jun 19 17:26:59 2006 - Diagnostic Interface DRIVER or Diagnostic Interface x86 Driver or mdmxsdk belongs to the software Diagnostic Interface or Diagnostic Legacy Interface or mdmxsdk or Diagnostic Interface x86 Driver by Conexant (www.conexant.com). Update this driver or disable/uninstall the software.

netw5v32.sys Thu Mar 26 12:10:37 2009 - Wireless WiFi Link Driver is a driver file from company Intel Corporation belonging to product Intel® Wireless WiFi Link Adapter. See if there is an update for this driver.

nvlddmkm.sys Fri Jan 11 03:37:00 2008 - NVidia driver. You need to try to update this one from the NVidia site if your computer manufacturer's site does not have an update. A 2008 driver is too old for Win 7.

PxHelp20.sys Wed Jun 20 18:26:00 2007 - Navigate to C:\Windows\System32\Drivers. Find this driver and rename it from PxHelp20.sys to PxHelp20.bak. Reboot.

R5U870FLx86.sys Sat Sep 08 00:30:21 2007 - HP Pavilion dv6137tx webcam driver. You can try to update these drivers; but I doubt if this hardware is Win y compatible. If not, rename this driver to .bak as explained above.

R5U870FUx86.sys Sat Sep 08 00:30:16 2007 - See above.

regi.sys Mon Apr 16 11:19:05 2007 - InterVideo regi.sys driver Corel Software Support. Update this driver or uninstall the software.

SFEP.sys Fri Aug 03 01:36:08 2007 - Sony Firmware Extension Parser driver Sony eSupport - Electronics - Select Your Model. Update this driver.

SLWFIL.SYS Mon Jun 18 22:12:42 2007 - Encrypt Filter Driver is a driver file from company BUFFALO INC. belonging to product SecureLockWare. Uninstall this software.

stwrt.sys Thu Sep 13 11:29:43 2007 - SigmaTel Audio Driver OEM - none at Freescale Search. Update this driver.

ti21sony.sys Mon Apr 23 14:27:48 2007 - Texas Instruments PCIxx21 PCIxx12 Integrated FlashMedia Controller OEM - none at Analog, Embedded Processing, Semiconductor Company, Texas Instruments. Update this driver.

I see that you have updated some drivers. Good job. But you have a long way to go. With this many very obsolete drivers, your system is not going to run without crashing. I suggest you start going down this list and update or uninstall one by one. Make a list of any drivers that you cannot find an update for and post that list. We will try to help you with those.

Good luck!