BSOD - HP TouchSmart 600

SNAFU · Nov 7, 2010

New Computer, that I need to send in, but for piece of mind, I would like to know what's going on. They will repair back to original state, but I will have to reload all programs. Want to make sure that it is not a conflict. Windows 7 64 bit Ultimate.
Thanks in advance for all the help.

CarlTR6 · Nov 7, 2010

SNAFU, welcome to the forum. That is quite few dumps! I looked at your four most recent dumps. All have the same error code and are nearly identical.

I recommend that you uninstall Zone Alarm using this uninstall tool: [FONT=&quot]http://download.zonealarm.com/bin/free/support/cpes_clean.exe. ZA is a documented and well known cause of BSOD's on some Win 7 systems. Make sure Windows Firewall is turned on.

Error code 7F, UNEXPECTED_KERNEL_MODE_TRAP.

[/FONT]Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

Code:

Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c1c000 PsLoadedModuleList = 0xfffff800`02e59e50
Debug session time: Thu Nov  4 16:19:58.484 2010 (GMT-5)
System Uptime: 0 days 21:58:02.827
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002c67b9f}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002c67b9f

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002c8bca9 to fffff80002c8c740

STACK_TEXT:  
fffff880`02f6ade8 fffff800`02c8bca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`02f6adf0 fffff800`02c8a172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02f6af30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02c8a172 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

2: kd> lmtsmn
start             end                 module name
fffff880`00f1b000 fffff880`00f72000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`04d29000 fffff880`04db3000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`05165000 fffff880`0517b000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`01260000 fffff880`0126b000   amdxata  amdxata.sys  Fri Mar 19 12:18:18 2010 (4BA3A3CA)
fffff960`00860000 fffff960`008c1000   ATMFD    ATMFD.DLL    Thu May 27 00:11:31 2010 (4BFDF0F3)
fffff880`0527d000 fffff880`053a4f00   AVerAVF2 AVerAVF2.sys Tue Feb 09 01:41:24 2010 (4B710394)
fffff880`053e8000 fffff880`053ebe80   BdaSup   BdaSup.SYS   Mon Jul 13 20:06:40 2009 (4A5BCC10)
fffff880`03eb4000 fffff880`03ebb000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`044ff000 fffff880`04510000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`07600000 fffff880`0761e000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`075d7000 fffff880`075e7000   BthEnum  BthEnum.sys  Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`07200000 fffff880`07220000   bthpan   bthpan.sys   Mon Jul 13 20:07:00 2009 (4A5BCC24)
fffff880`07504000 fffff880`07590000   bthport  bthport.sys  Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`074ec000 fffff880`07504000   BTHUSB   BTHUSB.sys   Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`07266000 fffff880`074ec000   btwampfl btwampfl.sys Tue Apr 27 00:24:23 2010 (4BD666F7)
fffff880`038b7000 fffff880`0393e000   btwaudio btwaudio.sys Wed Apr 21 18:30:53 2010 (4BCF7C9D)
fffff880`0383a000 fffff880`038b7000   btwavdt  btwavdt.sys  Wed Apr 21 18:29:50 2010 (4BCF7C5E)
fffff880`0393e000 fffff880`0394c000   btwl2cap btwl2cap.sys Mon Mar 01 21:25:23 2010 (4B8C7713)
fffff880`0394c000 fffff880`0394fa00   btwrchid btwrchid.sys Wed Apr 21 18:31:13 2010 (4BCF7CB1)
fffff960`00640000 fffff960`00667000   cdd      cdd.dll      Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`03e25000 fffff880`03e4f000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cea000 fffff880`00daa000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`05064000 fffff880`05076000   circlass circlass.sys Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`00c00000 fffff880`00c30000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c8c000 fffff880`00cea000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0515e000 fffff880`05164680   clwvd    clwvd.sys    Tue May 25 23:06:46 2010 (4BFC9046)
fffff880`01329000 fffff880`0139c000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`0526d000 fffff880`0527d000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`06109000 fffff880`06117000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`0445e000 fffff880`044e1000   csc      csc.sys      Mon Jul 13 19:24:26 2009 (4A5BC22A)
fffff880`044e1000 fffff880`044ff000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`02d77000 fffff880`02d86000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01435000 fffff880`0144b000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0608d000 fffff880`060af000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`06117000 fffff880`0612a000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`03c00000 fffff880`03e0a000   dump_iaStor dump_iaStor.sys Wed Mar 03 21:51:31 2010 (4B8F2033)
fffff880`060fd000 fffff880`06109000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04e6a000 fffff880`04f5e000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04f5e000 fffff880`04fa4000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`012b7000 fffff880`012cb000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0524b000 fffff880`0525c000   FintekCIR FintekCIR.sys Fri Nov 13 01:02:36 2009 (4AFCF67C)
fffff880`0126b000 fffff880`012b7000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0142b000 fffff880`01435000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`00dc4000 fffff880`00dfe000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01600000 fffff880`0164a000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`031f8000 fffff800`03241000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`04fc6000 fffff880`04fea000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`04fa4000 fffff880`04fb5000   HECIx64  HECIx64.sys  Thu Sep 17 15:54:16 2009 (4AB293E8)
fffff880`060c0000 fffff880`060d9000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`060af000 fffff880`060c0000   hidir    hidir.sys    Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`07ee8000 fffff880`07ef0000   hidkmdf  hidkmdf.sys  Wed Sep 16 17:56:15 2009 (4AB15EFF)
fffff880`060d9000 fffff880`060e1080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`061b6000 fffff880`061c4000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`07f34000 fffff880`07ffc000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`017f3000 fffff880`017fc000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`01056000 fffff880`01260000   iaStor   iaStor.sys   Wed Mar 03 21:51:31 2010 (4B8F2033)
fffff880`08d73000 fffff880`08d83000   icsak    icsak.sys    Fri Aug 27 05:11:49 2010 (4C778155)
fffff880`04536000 fffff880`0454c000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`07f28000 fffff880`07f34000   ISWKL    ISWKL.sys    Fri Aug 27 05:11:44 2010 (4C778150)
fffff880`05046000 fffff880`05055000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`060e2000 fffff880`060f0000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00b9f000 fffff800`00ba9000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04800000 fffff880`04d29000   kl1      kl1.sys      Fri Sep 25 09:59:13 2009 (4ABCCCB1)
fffff880`03e4f000 fffff880`03eab000   klif     klif.sys     Tue Sep 22 06:31:19 2009 (4AB8A777)
fffff880`053a5000 fffff880`053e8000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`01400000 fffff880`0141a000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`0179e000 fffff880`017c9000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`053ec000 fffff880`053f1200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`061c4000 fffff880`061d9000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`06138000 fffff880`0615b000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c34000 fffff880`00c78000   mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`0612a000 fffff880`06138000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`05055000 fffff880`05064000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`060f0000 fffff880`060fd000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00daa000 fffff880`00dc4000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`0761e000 fffff880`07636000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`07636000 fffff880`07663000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`0395b000 fffff880`039a9000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`039a9000 fffff880`039cc000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`03f19000 fffff880`03f24000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f7b000 fffff880`00f85000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`012cb000 fffff880`01329000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02d6c000 fffff880`02d77000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`07ef0000 fffff880`07efa000   MTConfig MTConfig.sys Mon Jul 13 20:02:08 2009 (4A5BCB00)
fffff880`017e1000 fffff880`017f3000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0164c000 fffff880`0173e000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`0519f000 fffff880`051ab000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`061d9000 fffff880`061ec000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`051ab000 fffff880`051da000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0fe5a000 fffff880`0fe6f000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02cb4000 fffff880`02cc3000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`04db3000 fffff880`04df8000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`0173e000 fffff880`0179e000   NETIO    NETIO.SYS    Thu Apr 08 22:43:59 2010 (4BBE946F)
fffff880`0507b000 fffff880`05151000   netr28x  netr28x.sys  Fri Dec 18 07:32:14 2009 (4B2B764E)
fffff880`03f24000 fffff880`03f35000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02d60000 fffff880`02d6c000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02c1c000 fffff800`031f8000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01451000 fffff880`015f3000   Ntfs     Ntfs.sys     Tue May 11 23:25:59 2010 (4BEA1FC7)
fffff880`03eab000 fffff880`03eb4000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`10bfd000 fffff880`10bfe180   nvBridge nvBridge.kmd Tue Jun 29 09:07:09 2010 (4C29EFFD)
fffff880`0feb7000 fffff880`10bfc600   nvlddmkm nvlddmkm.sys Tue Jun 29 09:18:04 2010 (4C29F28C)
fffff880`03950000 fffff880`0395b000   NW1950   NW1950.sys   Wed Sep 16 17:56:28 2009 (4AB15F0C)
fffff880`0454c000 fffff880`0459f000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`07679000 fffff880`07ee8000   NWTransLib NWTransLib.sys Wed Sep 16 17:56:25 2009 (4AB15F09)
fffff880`05265000 fffff880`0526d000   OSDACPI  OSDACPI.SYS  Wed Jun 17 06:08:21 2009 (4A38C095)
fffff880`02c78000 fffff880`02c9e000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00fc5000 fffff880`00fda000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f85000 fffff880`00fb8000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`0141a000 fffff880`0142b000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`08873000 fffff880`08919000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`06050000 fffff880`0608d000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c78000 fffff880`00c8c000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`0517b000 fffff880`0519f000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`051da000 fffff880`051f5000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`05000000 fffff880`05021000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`05021000 fffff880`0503b000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`02d0f000 fffff880`02d60000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`0503b000 fffff880`05046000   rdpbus   rdpbus.sys   Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`03efe000 fffff880`03f07000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03f07000 fffff880`03f10000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03f10000 fffff880`03f19000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01000000 fffff880`0103a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`075ab000 fffff880`075d7000   rfcomm   rfcomm.sys   Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`08603000 fffff880`087b9000   rikvm_C6F09094 rikvm_C6F09094.sys Tue Jun 29 08:17:18 2010 (4C29E44E)
fffff880`0fe6f000 fffff880`0fe87000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05200000 fffff880`0523f000   Rt64win7 Rt64win7.sys Thu Aug 20 12:05:06 2009 (4A8D7432)
fffff880`05e03000 fffff880`0604f680   RTKVHD64 RTKVHD64.sys Tue Jun 29 06:18:37 2010 (4C29C87D)
fffff880`08919000 fffff880`08924000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`0523f000 fffff880`0524b000   serenum  serenum.sys  Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`02cc3000 fffff880`02ce0000   serial   serial.sys   Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`053f2000 fffff880`053fa000   serscan  serscan.sys  Mon Jul 13 20:35:32 2009 (4A5BD2D4)
fffff880`017d9000 fffff880`017e1000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`08c31000 fffff880`08cc7000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`08963000 fffff880`089ca000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`08924000 fffff880`08951000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`053fa000 fffff880`053fb480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01801000 fffff880`019fe000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`08951000 fffff880`08963000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`03f53000 fffff880`03f60000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`03f35000 fffff880`03f53000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02cfb000 fffff880`02d0f000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00560000 fffff960`0056a000   TSDDD    TSDDD.dll    Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`04510000 fffff880`04536000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`04fea000 fffff880`04ffc000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`08cf8000 fffff880`08d02000   umpass   umpass.sys   Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`0619b000 fffff880`061b5c00   usbaudio usbaudio.sys Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`0617c000 fffff880`06199000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`06199000 fffff880`0619af00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04fb5000 fffff880`04fc6000   usbehci  usbehci.sys  Sat Oct 24 00:27:33 2009 (4AE28235)
fffff880`0fe00000 fffff880`0fe5a000   usbhub   usbhub.sys   Sat Oct 24 00:28:24 2009 (4AE28268)
fffff880`04e00000 fffff880`04e56000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`07590000 fffff880`075ab000   USBSTOR  USBSTOR.SYS  Wed May 12 00:21:12 2010 (4BEA2CB8)
fffff880`07efa000 fffff880`07f27200   usbvideo usbvideo.sys Wed Mar 03 23:40:57 2010 (4B8F39D9)
fffff880`00fb8000 fffff880`00fc5000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`03ebb000 fffff880`03ec9000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`03ec9000 fffff880`03eee000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`017c9000 fffff880`017d9000   vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00fda000 fffff880`00fef000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e00000 fffff880`00e5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0139c000 fffff880`013e8000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`03f60000 fffff880`03ff3000   vsdatant vsdatant.sys Mon May 03 13:44:42 2010 (4BDF0B8A)
fffff880`05151000 fffff880`0515e000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`02c9e000 fffff880`02cb4000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`02ce0000 fffff880`02cfb000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`03eee000 fffff880`03efe000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e68000 fffff880`00f0c000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f0c000 fffff880`00f1b000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03ff3000 fffff880`03ffc000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`000c0000 fffff960`003cf000   win32k   win32k.sys   Tue Aug 31 22:58:04 2010 (4C7DC13C)
fffff880`0525c000 fffff880`05265000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f72000 fffff880`00f7b000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`0615b000 fffff880`0617c000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`08cc7000 fffff880`08cf8000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`08d02000 fffff880`08d73000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0103a000 fffff880`01048000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`03c08000 fffff880`03e12000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`03e12000 fffff880`03e25000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

Uninstall Zone Alarm, reboot and let's see how your system does. Post back and let us know.

SNAFU · Nov 7, 2010

I have uninstalled Zone Alarm Extreme Security. So, what anti-virus software is BEST
for Windows 7 64 bit software?

Will keep you posted, thanks again for the help.

CarlTR6 · Nov 7, 2010

You are very welcome for the help. Download and install Microsoft Security Essentials. It offers good protection, is free, and will not cause crashes. You can also try Avast (free). Avast generally runs very well with Win 7.

I also find one outdated driver on your system.

OSDACPI.SYS Wed Jun 17 06:08:21 2009

I am not sure what program this driver is associated with; some kind of an OCD capture program? If you know what software this is associated with, update the driver. Let us know.

BSOD - HP TouchSmart 600

SNAFU

New member

My Computer

CarlTR6

Antique Senior Member

My Computer

SNAFU

New member

My Computer

CarlTR6

Antique Senior Member

My Computer

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