Solved BSOD issue

[kma1717]

Hi,

Could somebody please send me the instructions on how to post a BSOD issue onto this forum. I am receiving a BSOD message stating "A clock interrupt was not received on a secondary processor within the allocated time interval".....Clock_Watchdog_Timeout (101).

Thank you,
Kevin

 

[Layback Bear]

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[kma1717]

Hi Layback Bear,

I have attched the zip file that was requested. Please let me know if you need anything else.

Thanks,
Kevin

 

[Layback Bear]

Need some more information.

Where did you get Windows 7 Enterprise?
Was it installed by your I.T. department?

Your log will have to be examined by one of our BSOD experts. Just hang in there because they are always busy.

 

[kma1717]

Hi Layback Bear,

The Windows license is legitimate, our company gets all of its software licenses directly from Microsoft. I work in the helpdesk in our IT dept.

Thanks,
Kevin

 

[Layback Bear]

Should not your I.T. department be taking care of your problem.
They normally don't like to be left out of the loop.

 

[kma1717]

I work for the IT dept. Nobody in the dept. is familair with this issue, thats why I posted on here.

 

[Layback Bear]

The next step is waiting for a
BSOD Team expert. They are always busy so it might be a while.

If no one shows up in a while I will try and find one for you.

 

[kma1717]

Not a problem, I am sure they have their own work to take care of first. I appreciate your assistance very much

Thanks,
Kevin

 

[Layback Bear]

I have just went back to the ranch and asked for more help.

 

[Arc]

Hi Layback Bear,

I have attched the zip file that was requested. Please let me know if you need anything else.

Thanks,
Kevin

The information contained in the zip is incomplete. As an alternative, take http://www.sevenforums.com/tutorials/92394-sf-diagnostic-tool-using-troubleshooting.html and upload the resulting zip.
________________________________________________

[COLOR=Red]BugCheck 101[/COLOR], {31, 0, 807f6120, 2}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

807869c0  9c94bfe8Unable to load image igdkmd32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd32.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys[/COLOR]
 igdkmd32+0x12ffe8

807869e8  96720990Unable to load image nvkflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvkflt.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys[/COLOR]
 nvkflt+0x2d990

BiosVersion = G1ET93WW (2.53 )
BiosReleaseDate = 03/08/2013
SystemManufacturer = LENOVO
SystemProductName = 2344BPU
SystemFamily = ThinkPad T430

[BaseBoard Information (Type 2) - Length 15 - Handle 000eh]
  Manufacturer                  LENOVO
  Product                       2344BPU
  [COLOR=Red]Version                       Win8 Pro DPK TPG
  Serial Number                            [/COLOR]

[System Information (Type 1) - Length 27 - Handle 000dh]
  Manufacturer                  LENOVO
  Product Name                  2344BPU
  Version                       ThinkPad T430
  Serial Number                        
  UUID                          00000000-0000-0000-0000-000000000000
  Wakeup Type                   Power Switch
  SKUNumber                     LENOVO_MT_2344
  Family                        ThinkPad T430

  Processor Version             Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz

[Memory Device (Type 17) - Length 34 - Handle 0008h]
  Physical Memory Array Handle  0007h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  Device Locator                ChannelA-DIMM0
  Bank Locator                  BANK 0
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1600MHz
  Manufacturer                  Hynix/Hyundai
  Serial Number                         
  Asset Tag Number                  
  Part Number                   HMT451S6AFR8C-PB

 

[Layback Bear]

Thanks Arc for coming to help.

kma1717 please follow Arc instruction.

 

[kma1717]

Hi Arc,

Sorry for the delay (me and my wife just had a baby and things have been pretty hectic). I ran the tool you requested and have uploaded the zip file for it. Please let me know if you need any other information. Appreciate the assistance.

Thanks,
Kevin

 

[Arc]

The zip is still incomplete, mate. It contains only three files there. Whereas it should contain a number of files there, all of them are important.

And, CONGRATS!!

 

[kma1717]

Hi Arc,

The laptop is now experiencing harddrive errors, so I am just gonna replace it after I retreive the data from it. Thank you for trying to help me resolve this issue, its much appreciated. I follow other people's posts to try to learn things and have noticed that you have helped lots of people, keep up the good work!

Thanks,
Kevin

 

[Arc]

You are welcome, Kevin!

Take care of the newborn baby, and the mother. Enjoy the hectic happiness.