BSOD - Memory Management

[pete256]

Hey guys, im a bit new to this, but i have read how to post about a BSOD to make things easy

I recently bulit a new computer and i have had a variety of issues, most of which i have fixed (by reading posts on this site ) however these ones i just cant fix....

they are mainly memory management issues that i get when using Firefox, however i attached all the BSOD things just incase there are some more hints in there

I have ran Memtest on all the sticks, with 3 passes and no erros, but i will run it again over night for at least 7 just incase.

Any help would be greatly appriciated as i realy would like to get to the bottom of this..... if there is anything i can do to help aswell let me know

Thanks so much in advance,

Pete

 

[pete256]

And now for the attachements,

Cheers

 

[ManOwar2]

Since lot of people helped me already, I can provide some help too I guess.

MY cpu had BSOD for 7 consecutive days, sometimes 2 a day.

I removed Nvidia driver 195.62. The BSOD stopped and my system has been running for around 56 hours non stop. Most stable moment since my new install. Hope it will last.

After reviewing nvidia forum about windows 7 x64 and drivers 19x.xx I found that they are not really stable with windows 7 x64. I reverted to 190.38 and I enjoy stability. I saw that they caused lot of failure for vista user also. x32/x64

Hope this can help !

 

[pete256]

Cheers, that is one thing i didnt think about! Cause i think i might have had one of my games crash, but i didnt think much about it at the time. i will test it tomorrow and let you know how it goes

Thanks for your help

 

[pete256]

Went back to the old drivers, the 190.38 as suggested, and when i was checking that they went back to 190.38, i came accross this,

Total GPU Memory = 4GB
Dedicated video Memory = 1GB
System Video memory = 0Mb
Shared system Memory = 3071Mb,

I have duall 8800GTs, and they only have 1GB memory each??? could this be a contributing factor to all the BSOD??? and is there any way to change those above numbers???? so that there is no Shared system memory?

 

[pete256]

So far systems stabilty is going well, only had one BSOD with the graphics, which im guessing was caused by running X-fire and steam simultaneously...... i have heard that it does cause errors, but i have never had a problem running them both....

Found and update to my BIOS, had a few CPU frequency and RAM timing isuese but they are back to how they were.

I have tried to crash the system in the same way it usually does, but it hasnt crashed yet usualy after firefox crashes, it gets worse from there...

ill post with the results

 

[usasma]

OK, due to a few of the errors, I'd first suggest these hardware diagnostics:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Also, please try this free stress test for your video card: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Most of the errors seem to point to your video card - but two do point to the file system on the hard drive. So, please try this also:

CHKDSK /R:
Run CHKDSK /R from an elevated (Run as adminstrator) Command Prompt.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.

Also, Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:

How To Find Updated Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- some driver links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers:

AODDriver.sys Mon Oct 13 00:38:55 2008 - AMD Overdrive (http://game.amd.com/us-en/drivers_overdrive.aspx)  It's also a component of EasyTune6 for your Gigabyte motherboard (http://www.gigabyte.com.tw/Support/Motherboard/Utility_DownloadFile.aspx?FileType=Utility&FileID=86)
GVTDrv64.sys Tue Sep 05 03:10:02 2006- I cannot locate this driver, please search your hard drive for it, zip it up, and upload the driver with your next post.

Here's a summary of the BSOD's:

BugCheck 1A, {41790, fffffa8003793560, ffff, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::FreeBlock+53 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 3B, {c0000005, fffff80002dbbf8c, fffff8800ae4cd50, 0}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 1A, {41790, fffffa8001995360, ffff, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::FreeBlock+53 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 1A, {5002, fffff70001080000, 2343, 202344fffffffe}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::SafeProbeAndLockPages+229 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 24, {1904fb, fffff8800333f8d8, fffff8800333f130, fffff880012f072f}
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonClose+26f )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 24, {1904fb, fffff88007981de8, fffff88007981640, fffff80002c50623}
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonCleanup+2e72 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 1A, {41790, fffffa80019db860, ffff, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::UnmapViewOfAllocation+78 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 1A, {41284, 72590001, 42, fffff70001080000}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ac3 )

 

[ManOwar2]

Since lot of people helped me already, I can provide some help too I guess.

MY cpu had BSOD for 7 consecutive days, sometimes 2 a day.

I removed Nvidia driver 195.62. The BSOD stopped and my system has been running for around 56 hours non stop. Most stable moment since my new install. Hope it will last.

After reviewing nvidia forum about windows 7 x64 and drivers 19x.xx I found that they are not really stable with windows 7 x64. I reverted to 190.38 and I enjoy stability. I saw that they caused lot of failure for vista user also. x32/x64

Hope this can help !

I think removing the nvidia drivers was not enough for me, it did stabilize my system a lot, but since then I experienced 4 BSOD in 7 days still...on thoses 4, two happenned today !!

So I'm still pretty sure removing nvidia drivers is the first thing to do to eleminate an evident possible cause.

BTW : I've read on nvidia forum that the 190.62 is also a really stable version with windows 7 x64. You might give a try to that one too I guess.

 

[pete256]

usasma, thanks for those ones, i realy realy apprietiate the help that is amazing how you can pull that data from a mini dump, i have tried and failed.....

ill get to those for you asap and post with the results, also i might netion that my system has been exremely stable for the past couple of days

again thanks a million for all the help

 

[pete256]

Hi USAMSA, i ran the memory diagnostic for 3.5 passes with no errors, i was unable to get the HDD things to boot, sorry about that, ill try get it working i have ran a SFC succesfully with no errors if that helps? I will run the chkdsk shortly after this.

when i went to update the nvidia drivers, i instantly got a memory management BSOD, i restarted and then re-installed

this is the interesting part tho, i think you might have it with the video card, i ran the stress test in SLI and i got a flashing purple thing that definately didnt look like the images in google, then i disabled SLI, and the benchmark ran well with an image that looked exactly like the ones in google. i have attached photos for you.

also i thought this might be interesting, my 8800GT's are DX10 capable, however, i am running windows 7 and it says my direct x is version 11, but when i play TF2, it only allows me to use DX9, and it says my hardware and software level are only DX9?? could this also point to a faulty/problamatic GPU? Would this be leading towards a hardware issue on the Graphics card or software??
If it makes life easier for you in providing a solution i do plan on upgrading the graphics cards in the the near future

I found the "GVTrv64.sys" driver and updated the gigabyte et6, which also gave me an error when installing, so uninstalled the old one and then installed the latest version

again you have been amazingly helpfull, and thank you so much for helping me

 

[usasma]

Thanks for the GTVDrv64.sys file - it is a Gigabyte file, but the writer didn't fill out all the details about it.

There's an issue with your video card(s) - the screen shouldn't look like that.
I don't know much about SLI, so I'd test the cards separately to see if one of them is giving problems.

 

[pete256]

It turns out it was a faulty SLI bridge, i changed it before i installed the furmark cause i thought using the Gigabyte one supplied with my motherboard could solve some problems, but it only made it worse, all working now

here is the results of the CHKDSK log file

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 25/01/2010 12:26:37 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: petespc
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
82688 file records processed.

File verification completed.
55 large file records processed.

0 bad file records processed.

2 EA records processed.

57 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
118696 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
82688 file SDs/SIDs processed.

Cleaning up 195 unused index entries from index $SII of file 0x9.
Cleaning up 195 unused index entries from index $SDH of file 0x9.
Cleaning up 195 unused security descriptors.
Security descriptor verification completed.
18005 data files processed.

CHKDSK is verifying Usn Journal...
33895888 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
82672 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
26672045 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

146418687 KB total disk space.
39501768 KB in 58869 files.
42224 KB in 18006 indexes.
0 KB in bad sectors.
186511 KB in use by the system.
65536 KB occupied by the log file.
106688184 KB available on disk.

4096 bytes in each allocation unit.
36604671 total allocation units on disk.
26672046 allocation units available on disk.

Internal Info:
00 43 01 00 56 2c 01 00 ba 50 02 00 00 00 00 00 .C..V,...P......
f6 00 00 00 39 00 00 00 00 00 00 00 00 00 00 00 ....9...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-01-25T01:26:37.000000000Z" />
<EventRecordID>3076</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>petespc</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
82688 file records processed.

File verification completed.
55 large file records processed.

0 bad file records processed.

2 EA records processed.

57 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
118696 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
82688 file SDs/SIDs processed.

Cleaning up 195 unused index entries from index $SII of file 0x9.
Cleaning up 195 unused index entries from index $SDH of file 0x9.
Cleaning up 195 unused security descriptors.
Security descriptor verification completed.
18005 data files processed.

CHKDSK is verifying Usn Journal...
33895888 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
82672 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
26672045 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

146418687 KB total disk space.
39501768 KB in 58869 files.
42224 KB in 18006 indexes.
0 KB in bad sectors.
186511 KB in use by the system.
65536 KB occupied by the log file.
106688184 KB available on disk.

4096 bytes in each allocation unit.
36604671 total allocation units on disk.
26672046 allocation units available on disk.

Internal Info:
00 43 01 00 56 2c 01 00 ba 50 02 00 00 00 00 00 .C..V,...P......
f6 00 00 00 39 00 00 00 00 00 00 00 00 00 00 00 ....9...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

was there anything in particular that the minidumps were pointing to within the graphics cards? or did it just say that the error was from there?

Cheers

 

[usasma]

Windows has checked the file system and found no problems.

Looks good to me. Give it a couple of days to see if there's any further BSOD's

 

[pete256]

Cheers,

well i think we might be getting closer, i tried to play MW2 tonite which is installed on H drive, and i got an error which is usually solved my restarting, the game says it cant load a particular file, then i restarted, and it got worse from there BSOD's every where, what clued me in was the errors popped up when i was using steam, and playing games, so i decided to do a disk check on the "h" drive, and sure thing i got a BSOD, so i tried restarting, still BSOD the only thing that has got the system to work is disconnecting said drive, i will plug it in again and see if i get errors, other wise im pretty confident that it is a faulty HDD, unless you say otherwise, seeing as your the proffessional, i also attached the minidumps.

I am going to plug the H dirve back in and see if i get errors, and i will let you know the outcome.

 

[pete256]

well, i plugged the HDD back in and its working now... makes it hard to narrow the problem down seeing as it is so inconsistan.

I finally got the HDD checking utility to run, it took a while, on the newest version i got a cable test error for all my HDDs went back to an older version and got the extended test to work, here are the results

Test Option: QUICK TEST Model Number: WDC WD1500HLFS-01G6U1 Unit Serial Number: WD-WXC0CA972650 Firmware Number: 04.04V02 Capacity: 150.04 GB SMART Status: PASS Test Result: FAIL Test Error Code: 06-Quick Test on drive 1 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 1! Test Time: 21:58:21, January 26, 2010 Test Option: EXTENDED TEST Model Number: WDC WD1500HLFS-01G6U1 Unit Serial Number: WD-WXC0CA972650 Firmware Number: 04.04V02 Capacity: 150.04 GB SMART Status: PASS Test Result: FAIL Test Error Code: 08-Error was detected while repairing bad sectors. Test Time: 22:27:00, January 26, 2010

 

[usasma]

Yep, that looks like a problem! Replace the hard drive immediately.

 

[pete256]

I got another BSOD after i have removed the HDD, i clicked on shutdown, and instant BSOD, i have attached the mini dump file

Also i was flicking thru the devices, and i found this;
marvell 91xx config ata device, was listed under unknow deviceces, so i updated it,
and aslo in doing so found a gigabyte SATA update, i installed it as well, and instantly under the device settings all my HDD channels and installed HDD's showed up. However i dont know if they were there already, or they were missing..... and updating the drivers fixed something...

If the mini dump points to the graphics cards, i have direct x 11, and my GPU's are only DX10, and i am also running SLI with dual monitors

Thanks so much for the help so far.... i realy hope to get to the bottom of this, as it just seems as there is a conclusion, something else disproves it....

 

[pete256]

Using Driver Verifier to identify issues with Windows drivers for advanced users

did a little reaserach could turning driver verifier off maybe solve these issues?

 

[ManOwar2]

Really wish I could help you. I'm in process of waiting and see if I have new BSOD. Just installed new RAM today. I think I might reformat and fresh install again in coupe days thought, just to make sure, before I get too many movies and series on my HD.

BTW did you try to fresh install again ? At least you've already eleminated lot of possibilities, you're getting closer to the problem. Hopefully, you like me, will get the things fix soon.

I do not think running dx11 in windows 7 and having a directx10 card cause a big problem. However, that's a good question you just get to my attention. I did not noticed before that I was in this situation too.

Hopefully someone more skilled can answers your question properly.

 

[pete256]

Cheers, well your help with the nvidia drivers was awesome, it got me thinking about other things that can go wrong, im now testing the older drivers that you suggested, so ill let you know how it goes.

the difficult thing is that the problems are random and its difficult to reproduce the error consistantly, and windows hasnt really given me many clues as to where the problem lies, all that i know (thanks to Usasma) is there is an error with the dxmm1.sys or somthing, and there were a few ntfs.sys errors.....

We did however diagnose that there is a faulty HDD, but after i removed that from the system, i still got a BSOD, so we might be looking at to problems.....

Im sure we will get there eventually