BSOD now won't start.

[Jaunus]

My computer blue screened the other day while i was at work, when i came home to my frozen computer sitting on the screen still, which puzzled me, the only part that i canremember is "memory crash dump"

Now it won't load.
It takes it 10 minutes to load up to the boot options, half the time it only shows the processor.

1)Only shows processor > "Please insert a boot disk"
2)Shows processor and HDD > HDD > does a memory check that never finishes
3)Shows HDD and CD/DVD and Processor > So far boot disk in CD/DVD has no use or if it does do anything, it says my HDD is a removable disk.

I've also gotten "Failed to detect array"
"DHCP............/"

In BIOS it has no boot priority for my HDD
If i can get a response from anything else it says "unable to detect system hardware"

Help... PLEASE.
I've been at this for 2 days now.

I can give some more info on the computer if needed, I bought it second hand from a friend who builds them and I'm starting to get stressed because i haven't even finished paying for it.

Edit: When i get into system recovery it says "This file contains no information on your hardware" no matter what file i try to open.
Edit2: IF i try to run the "Start up repair" it opens the Recovery Manager whick has no options other than contact HP Support

 

[TVeblen]

Hello Jaunus. Welcome to the forum.

It sounds like you've had a core component failure. I can give you a standard "no boot" diagnostic procedure if you feel comfortable taking a PC apart and putting it back together again. Let me know if you want to try this.

But I think that since you recently bought it from a friend who builds computers, and it is most likely a hardware failure, I'm wondering if it makes more sense to have him/her look at it. While not legally binding there should be a general understanding that a PC you bought should not break down in 30 or 60 days.

Do not feel that this is a Windows/OS problem that you caused because of a blue screen. If hardware failed then that would happen. If you can't get it to POST (beep once) & BOOT (complete the normal BIOS routine) then this is definite.
If it BOOTs but cannot find an OS to start then it could be other things, but a hard drive failure is one of them.

System specs are always helpful (to get good answers).

 

[Jaunus]

I am comfortable with computersn I'm just saying past simple specs: windows 7, 500 gig hdd, 4gig ram, and Hp; I don't know any particulars. It was running fine when I left, came back to a blue screen and without thinking I turned it off. And this being the only computer I currently have access to I can test the harddrive in a different system.

 

[TVeblen]

First, a couple of simple things:

Go into the BIOS Settings and on the Exit Tab choose "Reset Bios Defaults" or "Optimized Settings" the save and exit. See if that changes anything.

If not, then try a Clear CMOS or CLRTC procedure:

• Note all your current BIOS settings
• Shut down the computer > remove the power cord.
• Remove the 3v motherboard battery.
• Move the CLRTC jumper from pins 1-2 to 2-3.
• Touch a metal part of the case and Press and Hold the reset button for approx. 30 seconds to discharge all power from the board.
• Put the CLRTC jumper back on pins 1-2.
• Replace the 3v battery > replace the power cord > boot.
• Immediately go back into BIOS and reset all your preferred settings. If the CLRTC worked you will need to reset the date and time.

It would be a good idea to find another PC you can test the hard drive on. Just to see if it is working and you can access files.

 

[Jaunus]

I got all that but don't know where that jumper is. Can you give me a idea what it would be near, or where I could find a diagram? I'm just working out how I'll pop the battery out.

 

[TVeblen]

That is where "Your System Specs" come in. If you fill out the specs in your SevenForums profile page then the rest of us can see what you are working with.

If I knew the brand and model number of your motherboard I would go to the website for that board and download the manual. In the manual it will give specific instructions, including diagrams, to show how to do that.

As it is I am not even sure if this is a laptop or desktop computer! I assumed desktop. A laptop poses a whole new set of rules.

 

[Jaunus]

Computer Photos by Tara_Evert | Photobucket

I know the basics of computers and could build one if I had the resources, my problem is that I can't tell if it is a firmware issue, since Windows isn't even showing up outside the boot disks; or an issue with the hardware, as TVeblen pointed out.
I'm going to try the reset as soon as I know what jumpers need to be switched or placed. If that doesn't work, I'll have to get a new hdd. Right?
The pictures in the link are my computer's hardware, and of what I have spotted of the issues in the system.
It isn't recognizing something and I'm not sure what it is missing. It looks like the driver data for hdd but if that is the case, I don't know where to put the information when I get it.
And before you ask, I'm on my friend's laptop.

 

[DocBrown]

Welcome to SF

With the computer turned OFF, & the AC power cord disconnected from either the computer or the wall outlet, Pop out the round battery that is about the size of a quarter. Use something non-metalic, like a finger nail or plastic picnic knife. Press & hold down the computer OFF/ON button for 10 to 15 seconds. Wait a good 30 minutes plus, then put battery back in & connect AC power cord. Try starting up & see if you can go into the Bioas immediately and tell us what you find.

There may also be a small jumper on the MB that is labeled CMOS, see if you can find it & take a pic


Maybe try unplugging the HD Data & power cables & re-inserting just in case of a bad connection.

 

[essenbe]

In one of the pictures, it shows an HP diagnostic screen. You obviously have an HP computer. On the computer should be a model number. Go to HP's website and download the manual for your computer model number.

 

[Jaunus]

Cant get the manual on my phone. I said it was an HP earlier. And I cant find any CMOS jumper or serial number to know what anyone is talking about.

 

[DocBrown]

Really don't need a serial number, but is there any HP MODEL number indicated anywhere like on the case, (back, side, Bottom, Front) ?

EDIT: In your 2nd pic of the Bios setup, Is that Boot Tab the only option Tab that shows. No other tabs that show CPU, Memory, Date, Time, HD's, etc ?

Any other pics you can come up with might give us a clue.

 

[Jaunus]

system number: ww635AA#ABA
Serial number:MXX02109R1

 

[DocBrown]

system number: ww635AA#ABA
Serial number:MXX02109R1

Does it look like this one

:ar: Manuals Link :ar: Manuals for HP Pavilion p6510y Desktop PC | HP® Support

 

[essenbe]

If it is, this is the manual
http://h10032.www1.hp.com/ctg/Manual/c01859455.pdf

EDIT: The manual is in PDF format and won't tell you much.

 

[Jaunus]

Yes

 

[DocBrown]

You probably didn't make any recovery Discs when you first got this computer, did you ?

 

[essenbe]

Here is the best picture of the motherboard I could get. I enlarged it as much as possible so it is a little distorted but you can make out most things, especially the battery.

 

[essenbe]

When you try to start it do you get any beeps from the computer?
This is the page you want to save for your computer
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02174835&cc=us&dlc=en&lc=en&product=4223474#N79

 

[Jaunus]

No, ive only had it for 2 months, it was already old when I got it. I got some for a windows 7 computer but now it wont even boot. (The power swirch wont light up, there is nothing going to my monitor)

 

[Jaunus]

when the computer starts up I hear the fans come on I hear the hard drive boot up and I hear the disk drive boot up and nothing else happens