BSOD ntoskrnl.exe+7c1e9 need fixxing

[wrbtanis]

hi i have a relitivly new gaming computer and i seem to be getting these bsod ntoskrnl.exe+7c1e9 quite freguently pleas help
specs

Advanced SystemCare Diagnose Report v1.0
Date: 2012/01/08 10:15:11
----------------------------------
01 - Operating System
----------------------------------
0101 - Operating System : Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
0102 - Language : English (Regional Setting: English)
0103 - BIOS : BIOS Date: 03/08/11 10:42:32 Ver: 08.00.15
0104 - Processor : AMD Phenom(tm) II X4 970 Processor (4 CPUs), ~3.5GHz
0105 - Memory : 8192MB RAM
0106 - Available OS Memory : 8190MB RAM
0107 - Page File : 1057MB used, 15321MB available
0108 - Windows Dir : C:\Windows
0109 - DirectX Version : DirectX 11
0110 - DX Setup Parameters : Not found
0111 - User DPI Setting : 96 DPI (100 percent)
0112 - System DPI Setting : 96 DPI (100 percent)
0113 - DWM DPI Scaling : Disabled
0114 - DxDiag Version : 6.01.7601.17514
----------------------------------
02 - Processor
----------------------------------
0201 - Caption : AMD Phenom(tm) II X4 970 Processor x4 ~3511MHz
0202 - Current Clock Speed : 3511MHz
0203 - L1-Cache : 512.00 KB
0204 - L2-Cache : 2.00 MB
0205 - L3-Cache : 6.00 MB
----------------------------------
03 - Video Adapter
----------------------------------
0305 - Device Key : Enum\
0306 - Display Memory : n/a
0307 - AdapterRAM : 0
0308 - Current Mode : 1400 x 1050 (32 bit) (1Hz)
0313 - DDI Version : unknown
0314 - Driver Model : unknown
0315 - Driver Beta : False
0316 - Driver Debug : False
0318 - Driver Size : 0
0322 - Mini VDD Size : 0
0323 - Device Identifier : {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
0324 - Vendor ID : 0x0000
0325 - Device ID : 0x0000
0326 - SubSys ID : 0x00000000
0327 - Revision ID : 0x0000
0328 - Driver Strong Name : Unknown
0329 - Rank Of Driver : Unknown
0332 - D3D9 Overlay : n/a
0333 - DXVA-HD : n/a
0334 - DDraw Status : Not Available
0335 - D3D Status : Not Available
0336 - AGP Status : Not Available
0337 - Notes : No problems found.
0338 - OpenGL : 6.1.7600.16385 (win7_rtm.090713-1255)
----------------------------------
04 - Memory
----------------------------------
0401 - Total Memory : 8.00 GB
0402 - Free Memory : 6.97 GB
0403 - Total Pagefile : 15.99 GB
0404 - Free Pagefile : 14.96 GB
0405 - Bank Label : BANK0
0406 - Speed : 667 MHz
0407 - Total Width : 64 Bits
0408 - Capacity : 2.00 GB
0405 - Bank Label : BANK1
0406 - Speed : 667 MHz
0407 - Total Width : 64 Bits
0408 - Capacity : 2.00 GB
0405 - Bank Label : BANK2
0406 - Speed : 667 MHz
0407 - Total Width : 64 Bits
0408 - Capacity : 2.00 GB
0405 - Bank Label : BANK3
0406 - Speed : 667 MHz
0407 - Total Width : 64 Bits
0408 - Capacity : 2.00 GB
----------------------------------
05 - Network
----------------------------------
0501 - Description : Realtek PCIe GBE Family Controller
0502 - Driver Date : 6-10-2011
0503 - Driver Version : 7.46.610.2011
----------------------------------
06 - Motherboard
----------------------------------
0601 - Model : M4A87TD EVO
0602 - Manufacturer : ASUSTeK Computer INC.
----------------------------------
07 - Sound Device
----------------------------------
0702 - Default Sound Playback : False
0703 - Default Voice Playback : False
0714 - Min/Max Sample Rate : 4642294, 4642294
0715 - Static/Strm HW Mix Bufs : 4642294, 4642294
0716 - Static/Strm HW 3D Bufs : 4642294, 4642294
0717 - HW Memory : 4642302
0718 - Voice Management : False
0719 - EAX(tm) 2.0 Listen/Src : False, False
0720 - I3DL2(tm) Listen/Src : False, False
0721 - Notes : This computer cannot play audio because the Windows Audio service is not enabled. Use the Sounds and Devices Properties control panel to enable audio.
No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
 
----------------------------------
08 - Hard Disk
----------------------------------
0801 - Model : ST3500418AS ATA Device(Seagate, 500G)
0802 - Media Type : Fixed hard disk media
0803 - Size : 465.76 GB
0804 - Interface Type : Serial ATA
0801 - Model : ST3500418AS ATA Device(Seagate, 500G)
0802 - Media Type : Fixed hard disk media
0803 - Size : 465.76 GB
0804 - Interface Type : Serial ATA
0805 - Driver Date : 6-21-2006
0806 - Driver Version : 6.1.7600.16385
0807 - Caption : C:\
0808 - Capacity : 465.66 GB
0809 - Free Space : 381.45 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS
0807 - Caption : D:\
0808 - Capacity : 465.76 GB
0809 - Free Space : 410.58 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS
----------------------------------
09 - Process
----------------------------------
0901 - 000 Idle 0 0 0 
0901 - 004 System 0 0 0 
0901 - 11c smss.exe 0 0 0 normal 
0901 - 16c csrss.exe 0 0 0 normal 
0901 - 190 csrss.exe 1 174 79 normal 
0901 - 198 wininit.exe 0 0 0 high 
0901 - 1c4 services.exe 0 0 0 normal 
0901 - 1e4 lsass.exe 0 0 0 normal 
0901 - 1ec lsm.exe 0 0 0 normal 
0901 - 214 winlogon.exe 1 4 0 high 
0901 - 26c svchost.exe 0 0 0 normal 
0901 - 2b8 svchost.exe 0 0 0 normal 
0901 - 318 svchost.exe 0 0 0 normal 
0901 - 34c svchost.exe 0 0 0 normal 
0901 - 380 svchost.exe 0 0 0 normal 
0901 - 3a8 svchost.exe 0 0 0 normal 
0901 - 3c4 svchost.exe 0 0 0 normal 
0901 - 12c svchost.exe 0 0 0 normal 
0901 - 4d8 explorer.exe 1 342 219 normal 
0901 - 530 ctfmon.exe 1 4 3 normal 
0901 - 368 svchost.exe 0 0 0 normal 
0901 - 764 iexplore.exe 1 268 98 normal C:\Program Files (x86)\Internet Explorer
0901 - 6f4 iexplore.exe 1 69 56 normal C:\Program Files (x86)\Internet Explorer
0901 - 4c8 iexplore.exe 1 28 62 normal C:\Program Files (x86)\Internet Explorer
0901 - 378 ASC.exe 1 1624 287 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5
0901 - 424 WmiPrvSE.exe 0 0 0 normal 
0901 - 628 ASCTray.exe 1 62 34 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5
0901 - 6bc WmiPrvSE.exe 0 0 0 normal 
0901 - 0e0 iexplore.exe 1 26 49 normal C:\Program Files (x86)\Internet Explorer
0901 - 208 ToolBox.exe 1 450 106 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5
0901 - 374 Sus10_SysExplorer.exe 1 90 43 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5
 
----------------------------------
10 - Service
----------------------------------
1001 - Base Filtering Engine - [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork]
1001 - Cryptographic Services - [C:\Windows\system32\svchost.exe -k NetworkService]
1001 - DHCP Client - [C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted]
1001 - DNS Client - [C:\Windows\system32\svchost.exe -k NetworkService]
1001 - Windows Event Log - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]
1001 - IKE and AuthIP IPsec Keying Modules - [C:\Windows\system32\svchost.exe -k netsvcs]
1001 - Workstation - [C:\Windows\System32\svchost.exe -k NetworkService]
1001 - TCP/IP NetBIOS Helper - [C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted]
1001 - Windows Firewall - [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork]
1001 - Network Connections - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]
1001 - Network List Service - [C:\Windows\System32\svchost.exe -k LocalService]
1001 - Network Location Awareness - [C:\Windows\System32\svchost.exe -k NetworkService]
1001 - Network Store Interface Service - [C:\Windows\system32\svchost.exe -k LocalService]
1001 - Plug and Play - [C:\Windows\system32\svchost.exe -k DcomLaunch]
1001 - Power - [C:\Windows\system32\svchost.exe -k DcomLaunch]
1001 - User Profile Service - [C:\Windows\system32\svchost.exe -k netsvcs]
1001 - Windows Defender - [C:\Windows\System32\svchost.exe -k secsvcs]
1001 - Windows Management Instrumentation - [C:\Windows\system32\svchost.exe -k netsvcs]
1001 - Windows Driver Foundation - User-mode Driver Framework - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]
----------------------------------
11 - Windows Express
----------------------------------
1101 - System Score : 5.9
1102 - Memory Score : 7.5
1103 - CPU Score : 7.4
1104 - Graphics Score : 7.5
1105 - Gaming Score : 7.5
1106 - Disk Score : 5.9
----------------------------------
12 - Event Log
----------------------------------
1201 - Time : 1/8/2012 2:30:10 AM
1202 - Source : SideBySide
1203 - Description : Activation context generation failed for "C:\Program Files\ATI\CIM\Bin64\SetACL64.exe". Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis. 
1201 - Time : 1/7/2012 4:59:49 PM
1202 - Source : SideBySide
1203 - Description : Activation context generation failed for "C:\Program Files\ATI\CIM\Bin64\SetACL64.exe". Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis. 
1201 - Time : 1/9/2012 1:41:07 AM
1202 - Source : DCOM
1203 - Description : DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334} 
1201 - Time : 1/9/2012 1:35:58 AM
1202 - Source : DCOM
1203 - Description : DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 
1201 - Time : 1/9/2012 1:35:52 AM
1202 - Source : DCOM
1203 - Description : DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC} 
1201 - Time : 1/9/2012 1:35:46 AM
1202 - Source : Service Control Manager
1203 - Description : The following boot-start or system-start driver(s) failed to load: AsIO BHDrvx64 ccHP discache IDSVia64 spldr SRTSPX SymIRON SYMTDIv Wanarpv6 
1201 - Time : 1/9/2012 1:35:43 AM
1202 - Source : BugCheck
1203 - Description : The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80002e7060e, 0xfffff8800ce958e0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 010812-34647-01. 
1201 - Time : 1/9/2012 1:35:38 AM
1202 - Source : EventLog
1203 - Description : The previous system shutdown at 9:33:12 AM on ‎1/‎8/‎2012 was unexpected. 
1201 - Time : 1/9/2012 1:24:16 AM
1202 - Source : Service Control Manager
1203 - Description : The following boot-start or system-start driver(s) failed to load: BHDrvx64 SYMTDIv 
1201 - Time : 1/9/2012 1:24:15 AM
1202 - Source : Service Control Manager
1203 - Description : The Norton Internet Security service terminated with service-specific error %%-1. 
1201 - Time : 1/8/2012 4:56:02 PM
1202 - Source : Service Control Manager
1203 - Description : The following boot-start or system-start driver(s) failed to load: BHDrvx64 SYMTDIv 
1201 - Time : 1/8/2012 4:56:01 PM
1202 - Source : Service Control Manager
1203 - Description : The Norton Internet Security service terminated with service-specific error %%-1. 
----------------------------------
End of file - 13726 Bytes
 
 
 
 
bsod report by blue screen viewer
010812-34647-01.dmp 1/8/2012 9:35:43 AM 
SYSTEM_SERVICE_EXCEPTION
0x0000003b 
00000000`c0000005 
fffff800`02e7060e 
fffff880`0ce958e0 
00000000`00000000 
ntoskrnl.exe 
ntoskrnl.exe+7cc40 
NT Kernel & System 
Microsoft® Windows® Operating System 
Microsoft Corporation 
6.1.7601.17640 (win7sp1_gdr.110622-1506) 
x64 
ntoskrnl.exe+7cc40 
C:\Windows\minidump\010812-34647-01.dmp 
4 
15 
7601 
275,784

 

[usasma]

Please provide this information: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[wrbtanis]

sorry about the wrong post stile above.
The files are in the rar
here are my specs.
os-Windows 7 Home Premium 64bit
cp-AMD Phenom(tm) II X4 970 Processor x4
motherboard-asus m4a87td evo 870 crossfire ddr3 am3 usb 3.o sata 3 amd
memory-8gb (2gbx4) ddr3/1333MHz Dual channel Memory
graphics cards-2 amd radeon hd6850 1gb ddr5 pcie
sound card is built in motherboard
moniter-27" widescreen 1920x1080 asus ve276q lcd display
resolution-1952 1080
HDD 500gb sata 2 3.0 gb/s cache 7200RPM
HDD2 500gb sata 2 3.0 gb/s cache 7200RPM
psu-700 watts xtremegear sli/crossfireX ready
case-apvia x-plorer 2 midtower case
cooling-asetek 510lc 120MM water cooler
keyboard-thermaltake esports challenger pro
mouse-thermaltake esports Azurues

 

[usasma]

Perfmon reports that your Norton Internet Security is having problems. Please do the following:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

If that doesn't fix things, please run Driver Verifier according to these instructions:

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:

Delete these registry keys to stop Driver Verifier from loading (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

BSOD BUGCHECK SUMMARY

[font=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010812-34647-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan  8 12:34:03.458 2012 (UTC - 5:00)
System Uptime: 0 days 0:10:13.972
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02e7060e fffff880`0ce958e0 00000000`00000000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010812-27580-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan  8 03:54:21.627 2012 (UTC - 5:00)
System Uptime: 0 days 0:34:41.141
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02e7060e fffff880`0c6668e0 00000000`00000000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010812-23509-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan  8 03:18:39.059 2012 (UTC - 5:00)
System Uptime: 0 days 0:19:09.198
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02e6460e fffff880`0c0bc8e0 00000000`00000000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010712-20233-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan  8 02:48:35.800 2012 (UTC - 5:00)
System Uptime: 0 days 0:07:03.314
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02e8060e fffff880`0a90f8e0 00000000`00000000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010712-25022-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan  8 02:28:02.488 2012 (UTC - 5:00)
System Uptime: 0 days 0:08:41.002
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  ASC.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02ec360e fffff880`0ccdf8e0 00000000`00000000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010712-28501-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan  8 02:18:42.732 2012 (UTC - 5:00)
System Uptime: 0 days 0:02:36.872
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02eb060e fffff880`0c98f8e0 00000000`00000000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010712-34725-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan  8 02:15:06.801 2012 (UTC - 5:00)
System Uptime: 0 days 0:44:34.941
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02eb560e fffff880`0caeb8e0 00000000`00000000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

 

[wrbtanis]

ok ill remove norton and install the other program lets hope that fixes the problem.

 

[wrbtanis]

hi i would have apeared to have had another bluescreen i tried getting another perfmon /report but it says it cant but here is the other file

 

[usasma]

Have you run Driver Verifier as I asked?
If not, please do so immediately

I suspect that there is malware involved here. Please try these free tests. If they find malware, you will need to consult one of the Security team for assistance in removing the infection (the tests that I use don't remove everything).

please run several of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks

BSOD BUGCHECK SUMMARY

[font=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010912-26832-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Jan  9 17:27:21.543 2012 (UTC - 5:00)
System Uptime: 0 days 0:10:18.667
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`030b860e fffff880`0ceb38e0 00000000`00000000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010812-29062-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan  8 21:13:24.268 2012 (UTC - 5:00)
System Uptime: 0 days 0:03:52.408
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  ASC.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`0307860e fffff880`099a38e0 00000000`00000000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010812-27596-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan  8 15:59:20.558 2012 (UTC - 5:00)
System Uptime: 0 days 0:16:50.698
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AutoCare.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02eca60e fffff880`07d968e0 00000000`00000000
BiosVersion = 2001   
BiosReleaseDate = 03/08/2011
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

 

[wrbtanis]

k i ran the verifier but it crashed on start up so i restored it to the back up
i was able to get a perfmon / report though

 

[usasma]

There's no Driver Verifier memory dump in the upload. Please keep running Driver Verifier.

 

[wrbtanis]

ive ran driver verifirer several times now but it still keeps crashing upon boot up.
Am i doing something wrong?

 

[usasma]

No, that's what Driver Verifier does.
Now please do this:

1. Make sure you get all the information from the next BSOD (write it down directly from the Blue Screen). This is necessary in case the system didn't capture the memory dumps. Here's a link on what we need (the 3 things in RED): http://img.photobucket.com/albums/v56/usasma/Computer/BSOD.jpg

2. Zip up and upload the contents of the C:\Windows\Minidump directory with your next post.

3. Turn Driver Verifier off

 

[wrbtanis]

It flashes the blue screen to fast to catch the info

 

[wrbtanis]

here is what i was able to scratch together

 

[usasma]

Perform the steps at this link to have the system stop at the Blue Screen so you can write things down: Set MiniDump

 

[dharh]

Did you install the new 11.12 amd video card drivers? If so that is probably the issue. I did so also in december and started getting this error which I had never had before. If you go into the Computer Manager and take a look at Event Viewer > Custom Views > Administrative Events look at Source SideBySide errors which will probably look like this:

'Activation context generation failed for "C:\Program Files\ATI\CIM\Bin64\SetACL64.exe". Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.'

If so then that is also a very good candidate that you need to downgrade to 11.11 or upgrade to 12.1 preview.

 

[wrbtanis]

yes there are multiple of that pathway in the event viewer also i will attach the event view files

 

[wrbtanis]

k maybe im an idiot but i downloaded the 11.11 but the catlyst say driver version11.12 do i need to remove something please provide laymans terms.

 

[dharh]

Go into the control panel > Uninstall a program

In the new window double click AMD Catalyst Install Manager > Select Uninstall Manager > Custom

From there select these components to uninstall:
ATI Display Driver
AMD VISION ENGINE Controller

Then continue using the wizard to uninstall those things. This should then allow you to use the 11.11 install.

 

[dharh]

Further research suggest installing this:

Download: Visual C++ 2005 Redistributable Package (x64) - Microsoft Download Center - Download Details

will remove the sidebyside error.

 

[wrbtanis]

k i did both of those two things and all that got me was a strange blacked out screen.