BSOD ntoskrnl

I'm really lost as to why my computer is still crashing. So I uninstall the bsecure and installed Microsoft Security Essentials but it still crashes. We have tested the hardware, the memory and the few of the drivers but still not sure why it is crashing?

Still pointing to memory corruption. Since it appears your ram has passed it may be time to start thinking about a clean install.

You arent overclocking right?
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
If my ram passed the memory test which it did. Does this also test the refresh of the ram? If I load all the memory with a known pattern and let it sit for x number hours and then retest and that would pass then I don't think I have a memory problem. That hasn't test the video ram but I don't think that would kill programs.

The other think it could be is something in the data path that I don't think we have tested very well but don't know what I could use to test this.

If memory is ok then I must have a system file that is corrupt or something in the system that is stomping on things but all the test we have ran doesn't show this up or we don't have anything to check this.

If I do a system reinstall what could I use as a test to verify that everything is ok. The problem now is that it is kind of random and I don't know how to make the crash happen. If I install window and got it up to the latest patchs and fixes then I need to run some kind of test that validates everything is working is their something I could use to do this. Then I could start installing the other programs and running a test to see if every thing is working other wise I can only install one thing at a time and then wait a couple of days and that sucks.


Any help you can give is very much appreciated. Thanks
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
If my ram passed the memory test which it did. Does this also test the refresh of the ram? If I load all the memory with a known pattern and let it sit for x number hours and then retest and that would pass then I don't think I have a memory problem. That hasn't test the video ram but I don't think that would kill programs.

The other think it could be is something in the data path that I don't think we have tested very well but don't know what I could use to test this.

If memory is ok then I must have a system file that is corrupt or something in the system that is stomping on things but all the test we have ran doesn't show this up or we don't have anything to check this.

If I do a system reinstall what could I use as a test to verify that everything is ok. The problem now is that it is kind of random and I don't know how to make the crash happen. If I install window and got it up to the latest patchs and fixes then I need to run some kind of test that validates everything is working is their something I could use to do this. Then I could start installing the other programs and running a test to see if every thing is working other wise I can only install one thing at a time and then wait a couple of days and that sucks.


Any help you can give is very much appreciated. Thanks


"refresh" of the ram? Known "pattern"? Video ram/card can and does kill the machine.

Try these tests


FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 105ºC, quit the test - the video card is overheating.
- Click "Quit" to exit
CPU Stress Tests:
- http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19182&lang=eng
- 7Byte : Hot CPU Tester Pro
- 7Byte : BurnIn64
- CPU Stress test - Overclock.net - Overclocking.net
- Fossil Free Online CPU Load or Stress Test.
- CPU Stability Test description, System Resources Tune-Up. Downloads List By All Time Popularity | PCWorld | PCWorld
- CPU Stress test - Overclock.net - Overclocking.net
- |MG| CPU Stability Test 6.0 Download
- LinX - A simple Linpack interface
[/QUOTE]


If the problem is hardware re-installing software wont help, if software re-installing might.

Best bet find out the problem then take action.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
The Ram is has a refresh rate that suppose to be done by hardware. If rate at which ram is refreshed is close to the time that it looses its data then the data will slowly go away. If we killed the refresh clock the data would slowly go towards zero or ones. If my memory is not getting refreshed correctly then I the data would get corrupted over time. The only way to see this would be to write a fixed pattern and then look for changes over time and have a memory test that looks at this specific problem.

This is probably not the problem but I'm looking for anything that would corrupt memory.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
The Ram is has a refresh rate that suppose to be done by hardware. If rate at which ram is refreshed is close to the time that it looses its data then the data will slowly go away. If we killed the refresh clock the data would slowly go towards zero or ones. If my memory is not getting refreshed correctly then I the data would get corrupted over time. The only way to see this would be to write a fixed pattern and then look for changes over time and have a memory test that looks at this specific problem.

This is probably not the problem but I'm looking for anything that would corrupt memory.

Sorry but I have no idea what you are trying to describe. Are you talking about latency?
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
I run the video test and got it up to 90C then I got some screen that kernal stopped but closed window and everything still working.



I also ran Intel Processor Diagnostic Tool and it was passing. But first time it crashed then after that no problems.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
zigzag3143 Do you have any ideas about how I can figure out what is crashing my system. I agree with you comment that I would like to find out the problem because reinstalling operations system and then getting back up to latest version of all the files would probably get me right back to same problem and I wouldn't know any more than I do right now. I down loaded PCMark7 thinking I could run one program to see if it would crash but maybe you would have other ideas of what I could test the system with to get it to fail so that I could know if I'm making a difference? Any help appreciated.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
Also how do I look at the minidump file to figure out what is causeing the crashs? What do I use to look at these files to know what is going on?
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
Also how do I look at the minidump file to figure out what is causeing the crashs? What do I use to look at these files to know what is going on?

For the casual user Blue screen view will attempt to find the cause. It often erroneously blames an OS file when the true fault lies elsewhere but is the easiest to use.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
I don't seem to be getting any were. I've done everything you have told me to do but haven't figured anything out. Computer is crashing at least once or more a day and also hanging. This really sucks.:cry:
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
I ran the sfc /scannow and it fails by found corrupt files but was unable to fix some of them log is in the file I attached but don't know what it means.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
Could I get some help for last posts?
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
Could I get some help for last posts?

The most recent Crash still is related to memory corruption. If I were you I might take another swipe at memtest. Doing one stick at a time.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Did you add a RAM card into your system?
Or is it the stock RAM that came with the system when new?

If you have added a RAM card, take it out in order to test for stability.

As zigzag3143 mentioned, the cash dumps point to memory corruption.
Run memtest86+ again, overnight is best.
Stop the test if you get any errors.

What is your current BIOS version?

From your System Event Logs:
Update MSE via Windows Update, if these updates are failing, let us know.
Code:
Event[21]:
  Log Name: System
  Source: Microsoft Antimalware
  Date: 2012-01-22T20:39:52.000
  Event ID: 3002
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rewerts-PC
  Description: 
Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
 	Feature: Behavior Monitoring
 	Error Code: 0x80004005
 	Error description: Unspecified error 
 	Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffa881434d4b8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002b03e11, address which referenced memory

Debugging Details:
------------------
[COLOR="Red"]PROCESS_NAME:  iTunes.exe[/COLOR]
[COLOR="red"]IMAGE_NAME:  memory_corruption[/COLOR]

Un-install iTunes for testing purposes, you can re-install if another cause is found.
It is known to cause crashes on some systems.
Code:
Event[326]:
  Log Name: System
  Source: Microsoft-Windows-DistributedCOM
  Date: 2012-01-21T21:13:22.000
  Event ID: 10000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rewerts-PC
  Description: 
Unable to start a DCOM Server: {DC0C2640-1415-4644-875C-6F4D769839BA}. The error:
"740"
Happened while starting this command:
"C:\Program Files (x86)\iTunes[COLOR="Red"]\iTunes.exe[/COLOR]" -Embedding

Event[423]:
  Log Name: System
  Source: Microsoft-Windows-DistributedCOM
  Date: 2012-01-21T21:03:11.000
  Event ID: 10000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rewerts-PC
  Description: 
Unable to start a DCOM Server: {DC0C2640-1415-4644-875C-6F4D769839BA}. The error:
"740"
Happened while starting this command:
"C:\Program Files (x86)\iTunes\iTunes.exe" -Embedding


This old driver for iTunes can be causing problems, as mentioned above, un-install iTunes for testing.
Out of date drivers:
Code:
GEARAspiWDM.sys Mon May 18 20:17:04 2009 - CD-ROM Class Filter Driver by Gear Software Also comes with iTunes

Go to the HP website and install all drivers that are newer than what you currently have, be sure to get the iaStor driver look for 'Intel Rapid Storage Technology Driver Update'. There is an indication that this driver may be involved in the crashes.
Go to this link and find your series and model: HP Pavilion Elite HPE-000 Desktop PC series Download drivers and software


From your Application Event Logs:

Have you been having a lot of Windows Update failures?
Code:
Event[0]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2012-01-22T20:45:29.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rewerts-PC
  Description: 
Fault bucket 1645294688, type 5
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: 7.5.7601.17514
P2: c80003fa
P3: 00000000-0000-0000-0000-000000000000
P4: Scan
P5: 101
P6: Unmanaged
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.5.7601.17514_e27b9b9da125ff6323755db07ba738c3c54b88bf_02cdbf77

Analysis symbol: 
Rechecking for solution: 0
Report Id: ac34afc4-4574-11e1-a57d-406186677e15
Report Status: 0

This is indicating hardware issues.
Code:
Event[3]:
  Log Name: Application
  Source: ESENT
  Date: 2012-01-22T20:45:16.000
  Event ID: 474
  Task: Database Page Cache
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rewerts-PC
  Description: 
wuaueng.dll (1040) SUS20ClientDataStore: The database page read from the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" at offset 10878976 (0x0000000000a60000) (database page 331 (0x14B)) for 32768 (0x00008000) bytes failed verification due to a page checksum mismatch.  The expected checksum was [8b1d8b1dee8fa39a:d6a5d6a50c740112:e0811f7eda0f0174:4176be897fe50145] and the actual checksum was [757a8a856f28e0c2:d6a5d6a50c740112:5c265c26e70f0174:4176be897fe50145].  The read operation will fail with error -1018 (0xfffffc06).  If this condition persists then please restore the database from a previous backup.  This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
Internet Speed
Dismal
Antivirus
Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
I ran the memtest86+ on one stick at a time for 4 passes on two and 20 on the other so all the memory tests haven't shown any problems.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159

Dave76
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Did you add a RAM card into your system?
Or is it the stock RAM that came with the system when new?

If you have added a RAM card, take it out in order to test for stability.

As zigzag3143 mentioned, the cash dumps point to memory corruption.
Run memtest86+ again, overnight is best.
Stop the test if you get any errors.

What is your current BIOS version?

From your System Event Logs:
Update MSE via Windows Update, if these updates are failing, let us know.


Did you add a RAM card into your system? No
Or is it the stock RAM that came with the system when new? This is the stock ram that came with the system.

If you have added a RAM card, take it out in order to test for stability.

As zigzag3143 mentioned, the cash dumps point to memory corruption.
Run memtest86+ again, overnight is best. I have ran it over night and no errors this time I ran one stick at a time but still no errors. 4 passes on two stick and 20 on the other
Stop the test if you get any errors.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
I check my system for update from HP and it said that every thing was uptodate so hopefully it is.l

I uninstalled all apple products (itunes)
While trying to uninstall apple products it crashed serveral times but eventually got it done.

I also reinstall the bios that I could find from HP it was an older version on the web than was on my system so install it anyway. Then I intall the intel drives I could find.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
After constant BSOD I finally got these uploaded.
I hope you can make some sense of all these crashes. This computer is almost totally useless.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
Run 'sfc /scannow' three more times and re-boot after each run, it usually take a few runs with re-boots in between to get all the corrupt files fixed.
Windows can only fix a few things at a time, so it takes a couple runs to complete it.


These are important questions, please answer in your next post, we need this information in order to continue.
How many RAM cards do you have installed?
What is the capacity of each card?

Did you add a RAM card into your system after you bought it?
Or is it the stock RAM that came with the system when new?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
Internet Speed
Dismal
Antivirus
Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
I have 3 Ram cards which are 2G each for total of 6G These were all the stock ram cards that come with the system. I have not added any new ones. The only thing that was done was that I had a Ram Problem and sent system back to be fix and HP replace some of the ram.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite HPE
OS
Window 7 Premium 64bit
CPU
i7
Motherboard
HP ?
Memory
6.4Gbytes
Monitor(s) Displays
HO 2159
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