BSOD occasionally on resume from standby, wdf01000.sys

[dpatel]

Hi - I occasionally get a BSOD when resuming from standby. Attached are logs and also a screenshot of the BSOD.

Any ideas what might the issue?

 

[axe0]

A possible reason why you're system crashes would be that there appear to be issues with the hard drive.
Do you have warranty or something, in case the hard drive needs to be replaced.

There are many errors like this one.

Event[17250]:
  Log Name: System
  Source: Disk
  Date: 2017-03-03T13:13:57.776
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: JLR1GBML4BZ1RF2.eu1.jlrint.com
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR12.

 

[dpatel]

Thanks for the quick reply.

I can ask about the disk change but is there anyway to know for sure that is the issue? I suspect they'll want to 'factory reset' the laptop first (which I'd prefer not to) to see if that cures it.

 

[axe0]

With only a single dump there isn't a way to be 100% sure.

OTOH, due to the amount of disk errors and the reason why the BSODs occured (memory access violation), you can tell them that you're sure about the cause.

 

[dpatel]

Thanks, I'll give it a go and see what happens.