BSOD occurs after logging in to windows

[ADRooney]

My laptop gets a BSOD just after logging in to windows
I have attached the image. Please give me a solution.

 

[Arc]

Can you post it following the Blue Screen of Death (BSOD) Posting Instructions?

 

[ADRooney]

I did the SF_Diagnostics. Please check my attachments. I uploaded the extracted report.
Thank you

 

[koolkat77]

All your BSOD-s were caused by Norton/Symantec.

Norton tends to cause BSOD-s and seen it create several issues for users. Recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials. See if this stops the BSOD-s.

• Download and run the Norton Removal Tool to remove the Norton Product

If the removal tool does not work uninstall using Revo uninstaller in Advanced Mode (Delete leftover registry of the programs):

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials, Free antivirus for windows.
• Malwarebytes Anti-Malware Free
• Good and Free system security combination
• 
  

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

• How to run Disk Check on Windows 7

Reduce items at start-up. Nothing except anti-virus.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results.

BSOD BUGCHECK SUMMARY

[FONT=lucida console]
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Tue Feb 19 19:48:44.550 2013 (UTC + 6:00)
System Uptime: 0 days 0:01:27.160
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
----- ETW minidump data unavailable-----
Probably caused by : csrss.exe
BUGCHECK_STR:  0xF4_c00000fd
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  0xF4_c00000fd_IMAGE_csrss.exe
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
Debug session time: Tue Feb 19 17:08:50.533 2013 (UTC + 6:00)
System Uptime: 0 days 0:01:56.156
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
----- ETW minidump data unavailable-----
Probably caused by : csrss.exe
BUGCHECK_STR: 0xF4_c00000fd
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: csrss.exe
FAILURE_BUCKET_ID:  0xF4_c00000fd
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
[/FONT]

 

[ADRooney]

I uninstalled with revo in SAFEMODE and restarted my laptop. But again BSOD occurs soon as i log in the windows normally. Please guide me through

 

[koolkat77]

Perform the clean boot in safe mode.

 

[ADRooney]

i did it as of now its seems to be wrking fine now shud i install the MSE and do the further steps

 

[koolkat77]

Good news.

Yes, go ahead. Post back when you've completed all the steps on my post

 

[ADRooney]

I did the sfc scan and this is the out put file. Only two repairs were found.
I restarted the computer with normal startup in msconfig.exe and again the BSOD came. now what to do.?

 

[koolkat77]

It may be a software causing the BSOD.

Follow the troubleshooting applications link again and try finding out which software is giving you the BSOD

 

[Arc]

Is it crashing after logon but brfore entering windows? If so, Try clean boot in safe mode, as suggested by koolkat77.
Boot to System Recovery Options . Try Safe Mode with Command Prompt. In the command prompt .... enter the command ....

start msconfig

It will open the system configuration window, with the "general" tab selected.

• Click the "startup" tab. Click "Disable all" > Apply > OK.
• Click on "services" tab. Check the "Hide all Microsoft Services"; Click "Disable all" > Apply > OK

Then try to boot again normally. Is it failing still?

If so, boot to System Recovery Options once again. Try Enable Boot Logging. It will create a file named ntbtlog.txt. Collect it and upload it. If you cannot do it within windows, Boot with a live Linux disc and collect it in a USB stick, use the usb stick in another computer and upload it. It is necessary.

 

[ADRooney]

after all the troubleshooting i found the problem in the startup programs. adobe reader. its location is in User>Appdata>Roaming>service219.exe
I deleted it. But till didn't start the laptop in normal mode. afraid.
thank you a lot.

 

[Arc]

Have you unchecked all the entries in startup and all the non microsoft entries in services?

 

[ADRooney]

yes i found out the app causing. It's in startup programs and i some how deleted it.
now shud i put it into normal mode and start it.

 

[koolkat77]

now shud i put it into normal mode and start it.

yes

 

[ADRooney]

thanks every thing is working normally.
Please tell me one more thing my Microsoft essentials is unable to full scan the computer. error code 0x800106ba.
after this i'll mark this solved.

 

[koolkat77]

I'm asking one of our expert to take a look at the error. Have you run TDSSkiller and the rest of the virus checks?

 

[ADRooney]

I did it nothing came up. Please just fix that error.
thankyou

 

[NoelDP]

It would probably help if the installation of Windows 7 Ultimate was genuine!


Please follow this tutorial and post an MGADiag report -

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

 

[NoelDP]

Sorry about that - misread the OS as being Ultimate, rather than Professional

It looks genuine to me.

As far as the MSE error goes....
This error is the result of the Services involved stopping unexpectedly - and could itself be the result of malware, or the result of residues from other AV's getting in the way.

Apart from Norton, what other Anti-Virus products have EVER been installed on this machine??