Solved BSOD on boot up. Laptop will not Boot

[jdl1963]

I have a Toshiba Laptop which for a number of weeks will not start up first time. I get a BSOD which shuts the computer down before I can read it. If I try to reboot "safe mode" takes ages to analyze (about 40 minutes) before telling me the issue cannot be solved. If I then boot again but select normal boot, the laptop will often (not always) boot normally. This morning it has taken 2 hours to bring it back to life.

I have downloaded and run the free Iobit advanced system care 6 registry cleaner today and also the windows 7 forum diagnostic tool and have attached the "grab all" files to this post.

On reboot the windows information was

Problem event name

 

[jdl1963]

Some more info

Windows shows the following

problem event name Blue Screen
OS version 6.1.7601.2.1.0.768.3
Locale ID 2057

Additional Information about the problem
BCCode a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002EE4CD4
OS Version 6_1_7601
Service Pack 1_0
Product 768_1

I have no technical computer skills whatsoever and would appreciate any assistance

Thanks

 

[koolkat77]

Do NOT use Advance System care:
System Optimisers

Please remove the following software

Advanced SystemCare 6	"c:\program files (x86)\iobit\advanced systemcare 6\asctray.exe" /autostart	Jeremy-TOSH\Jeremy	HKU\S-1-5-21-3498823935-3085976789-1816201223-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.

What antivirus are you using? Ok I see norton.

Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public

Norton tends to cause BSOD-s and seen it create several issues for users. Recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials. See if this stops the BSOD-s.

• Download and run the Norton Removal Tool to remove the Norton Product

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials, Free antivirus for windows.
• Malwarebytes Anti-Malware Free
• Good and Free system security combination
  
  

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

• How to run Disk Check on Windows 7

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[jdl1963]

Thanks Koolkat77

I have removed advanced system care 6 and Norton 360 and downloaded malware bytes and am running a scan with this. I am unable to download the Microsoft security essentials...if I try to open the download I get "server error 404 file or directory not found" whereas trying to save it gives the message mse_install couldn't be downloaded.

I will complete the other acions on your checklist and post the results here.

One other question, as I had alraedy used the advanced systemcare 6 without backing up the registry files would it be worth returning my system to a trusted restore point ie the day I purchased the laptop?

 

[gregrocker]

Yes, restore to a point well before you may have ruined Win7 with the tweaking suite.

Then go over everything using these Troubleshooting Steps for Windows 7

 

[jdl1963]

Update: Malware bytes scan completed successfully. No malicious items were detected

 

[jdl1963]

Have run SFC scannow. |"Windows resource protection did not find any integrity violations"

 

[jdl1963]

Loaded security essentials ...have now gone 7 days without any ptoblems ....thanks for the help!

 

[koolkat77]

Great news, good luck!