BSOD on Shutdown Event Log = Kernel-Processor-Power. Event ID: 6

[MattPanton]

Hi all,

I've just built an AcerPower F6 desktop to Win 7 Pro 32 every shutdown it shows BSOD and promptly restarts.

Event log is showing me the following for a critical event at the same time the shutdown occurs (The date on the log is from a week ago but this happens every shutdown which is once every weekday):

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 14/03/2014 13:19:19
Event ID: 6
Task Category: (6)
Level: Error
Keywords:
User: SYSTEM
Computer: CUR-ICT-01.LODGEFARM.LOCAL
Description:
Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>6</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>6</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-03-14T13:19:19.519629700Z" />
<EventRecordID>5118</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="52" />
<Channel>System</Channel>
<Computer>CUR-ICT-01.LODGEFARM.LOCAL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
</EventData>
</Event>

I've tried updating BIOS and chipset drivers but the latter are hard to come by legitimately due do the machines not supporting Vista/7 (even though the little sticker on the front says Vista compatible!)

As per the instructions I have attached my COMPUTERNAME.xxxx.zip archive to this post.

I have changed the Power Plan settings so that the Processor Performance Management settings for the System Cooling Policy are set to Passive.

Other than the above its a clean machine bar a few basic programs that are installed via GPO.

Thanks in advance for your help!

M

 

[Thedoctor44]

Your NI Measurement Studio driver appears to be causing problems.

[COLOR="red"]Probably caused by : NIPALK.sys[/COLOR]

It's outdated by 11 years, if you wish to keep the program I suggest you update the driver.

88a32000 88aab000   NIPALK   T (no symbols)           
    Loaded symbol image file: NIPALK.sys
    Image path: \SystemRoot\System32\Drivers\NIPALK.sys
    Image name: NIPALK.sys
    Timestamp:        [COLOR="Red"]Mon May 12 22:21:05 2003[/COLOR] (3EC01041)
    CheckSum:         0007ACFC
    ImageSize:        00079000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please remove it or update it from the following link.

NI Measurement Studio - National Instruments

EDIT, there is a fix you can download which prevents file corruption, if you can't find an updated driver then download this.

http://digital.ni.com/public.nsf/websearch/302297D3EFE5BE13862578390065C39C?OpenDocument

 

[MattPanton]

Bsod

Thanks!

I was sure that it would be in those logs somewhere, I took a peek but couldnt work out where to start. As a matter of curiosity, where was the line that said Probably caused by: NIPALK.sys in those files?

I have a National Instruments installed on the PC which I will remove!

I will report back next Wednesday when I next get a chance to try removing this program. And will let you know if this works. I have a whole suite of 30 machines to image and can hopefully do it without the BSOD issues!

Many thanks again!

 

[Thedoctor44]

It was in the dump files. I used windbg to analyse dump files.
If you have any more issues post back.