Solved BSOD on start up when loading desktop - wdf010000.sys

[lynney45]

Hi all, i am getting a BSOD after booting when loading desktop, which is intermittent. On average the BSOD occurs 1 in every 5 times i boot the PC. I have uploaded the zip file with all dump logs. Can anyone tell me what the issue may be please?

Many Thanks

Paul

 

[koolkat77]

Welcome to the forum lynney45,

Perform a Clean boot:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

• How to Change, Add, or Remove Startup Programs in Windows 7

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Make scans with the following:

Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

[FONT="Lucida Console"]Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Thu Jul 10 00:40:41.000 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:20.843
BugCheck D1, {be, 2, 0, fffff88000edd85b}
*** WARNING: Unable to verify timestamp for FLxHCIc.sys
*** ERROR: Module load completed but symbols could not be loaded for FLxHCIc.sys
Probably caused by : FLxHCIc.sys ( FLxHCIc+3fd5 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Thu Jul 10 00:19:17.698 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:23.542
BugCheck D1, {58, 2, 0, fffff88000ec585b}
*** WARNING: Unable to verify timestamp for FLxHCIc.sys
*** ERROR: Module load completed but symbols could not be loaded for FLxHCIc.sys
Probably caused by : FLxHCIc.sys ( FLxHCIc+3fd5 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Wed Jul  9 06:11:36.187 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:21.030
BugCheck D1, {58, 2, 0, fffff88000edd85b}
*** WARNING: Unable to verify timestamp for FLxHCIc.sys
*** ERROR: Module load completed but symbols could not be loaded for FLxHCIc.sys
Probably caused by : FLxHCIc.sys ( FLxHCIc+3fd5 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Wed Jul  9 05:41:59.171 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:20.904
BugCheck D1, {520a, 2, 0, fffff88000e4806d}
*** WARNING: Unable to verify timestamp for FLxHCIc.sys
*** ERROR: Module load completed but symbols could not be loaded for FLxHCIc.sys
Probably caused by : FLxHCIc.sys ( FLxHCIc+3fd5 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Wed Jul  9 05:37:14.218 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:20.950
BugCheck D1, {e56c6966, 2, 0, fffff8800101206d}
*** WARNING: Unable to verify timestamp for FLxHCIc.sys
*** ERROR: Module load completed but symbols could not be loaded for FLxHCIc.sys
Probably caused by : FLxHCIc.sys ( FLxHCIc+3fd5 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

Drivers:

Please check for possible driver updates on:

FLxHCIc.sys Mon Oct 3 15:14:19 2011 (4E897CEB)
Fresco Logic xHCI (USB3) Device Driver
Driver Reference Table - FLxHCIc.sys

FLxHCIh.sys Mon Oct 3 15:14:28 2011 (4E897CF4)
Fresco Logic xHCI USB 3.0 Hub Device Driver - OEM ONLY; none at - FRESCO LOGIC INC.===Leap into SuperSpeed===
Driver Reference Table - FLxHCIh.sys

dne64x.sys Tue Nov 11 07:01:24 2008 (4918D964)
Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
Driver Reference Table - dne64x.sys

PxHlpa64.sys Wed Jun 24 05:16:35 2009 (4A416253)
Sonic CD/DVD driver (used by many different CD/DVD programs)
Driver Reference Table - PxHlpa64.sys

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Please remove all Gigabyte software from the system.

AppleCharger.sys Thu Oct 25 06:51:02 2012 (50888CF6)
GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013))
Driver Reference Table - AppleCharger.sys

gdrv.sys Fri Mar 13 09:22:29 2009 (49B9D175)
Gigabyte Easy Saver - mobo power utility driver
Driver Reference Table - gdrv.sys

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Also as testing purpose, use MSE instead of Avast!

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run Disk Check on your Hard Drive for file system errors and bad sectors on it:

• How to Run Disk Check in Windows 7

Keep us posted.

 

[lynney45]

I followed each of the steps in sequence. It wasnt until i ran the driver sweeper program until the issue was resolved. I think the bsod may have been to do with some files not being completely removed from a previous driver version of my amd graphics card.

I have rebooted about 20 times to test stability and have had no more bsod's

Many thanks for your help kookat! Great forum and fast and indepth support!

This thread can be closed

Cheers
Paul

 

[koolkat77]

Glad to have helped.

Please come back to the thread if you have any problems.

Good luck!