Solved BSOD on whole new PC

[julien]

Hi,

I just purchased a laptop (ACER 7736ZG) with Windows 7 pre-installed last Saturday.
Yesterday, I got three BSOD in one hour, then Windows worked fine for the next 10 hours.
Today, again 1 BSOD.
Windows ran the memory test but found no problems.
Windows 7 was pre-installed on the machine, so I am guessing there can't be any incompatibilities/ outdated drivers (it's only 3 days old!!).

The only things that were running when the problems occurred are : Firefox, emule and iTunes (all in their latest versions). Otherwise, I don't have much installed (AVAST is probably the only thing that could maybe cause the problem)
When the problem occurs, everything freezes, I still can hear the music but like in "slow motion", can do nothing and after a couple of minutes, the PC reboots itself.

I have attached the minidump files. My Windows is in French, I don't know if there could be any translation issues with those? I hope not.

If you need further details, please let me know, I'll try to answer asap (given the time difference, that may be some hours)

Thanks a lot for your support !

julien

PS : I hope what I just wrote make sense (English is not my native language). Apologies for the mistakes.

 

[zigzag3143]

Hi,

I just purchased a laptop (ACER 7736ZG) with Windows 7 pre-installed last Saturday.
Yesterday, I got three BSOD in one hour, then Windows worked fine for the next 10 hours.
Today, again 1 BSOD.
Windows ran the memory test but found no problems.
Windows 7 was pre-installed on the machine, so I am guessing there can't be any incompatibilities/ outdated drivers (it's only 3 days old!!).

The only things that were running when the problems occurred are : Firefox, emule and iTunes (all in their latest versions). Otherwise, I don't have much installed (AVAST is probably the only thing that could maybe cause the problem)
When the problem occurs, everything freezes, I still can hear the music but like in "slow motion", can do nothing and after a couple of minutes, the PC reboots itself.

I have attached the minidump files. My Windows is in French, I don't know if there could be any translation issues with those? I hope not.

If you need further details, please let me know, I'll try to answer asap (given the time difference, that may be some hours)

Thanks a lot for your support !

julien

PS : I hope what I just wrote make sense (English is not my native language). Apologies for the mistakes.

Its the nvidia video driver. You need to un-install and re-install the newest one from their web site

Ken J

 

[julien]

Thanks for the super-quick answer !