BSOD only in Sim City - ntoskrnl.exe

[philmo]

I have just started getting BSOD when using a specific game - Sim City.

Sometimes after 10 mins, then not for another 3 hours.


The word that seems to appear in log most is ntoskrnl.exe.

I spoke to MS via live chat and they suggested without much detail to do Windows 7 repair, I am thinking it is driver related - but which one I have no idea.

My files are attached, any help much appreciated.

Also note:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

[Arc]

The BSODs are caused by ASUS Xonar DG Audio Device driver.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 8, 0}

*** WARNING: Unable to verify timestamp for cmudaxp.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudaxp.sys
[COLOR=Red]Probably caused by : cmudaxp.sys[/COLOR] ( cmudaxp+1cc8c1 )

Followup: MachineOwner
---------

And the driver is old enough.

fffff880`05630000 fffff880`0595b000   cmudaxp  T (no symbols)           
    Loaded symbol image file: cmudaxp.sys
    Image path: \SystemRoot\system32\drivers\cmudaxp.sys
[COLOR=Red]    Image name: cmudaxp.sys
    Timestamp:        Thu Mar 10 13:14:15 2011[/COLOR] (4D78814F)
    CheckSum:         002A05E0
    ImageSize:        0032B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update it from ASUSTeK Computer Inc. -Support- Drivers and Download

Intel(R) USB 3.0 eXtensible Host Controller Driver

fffff800`00b9bdc8  fffff880`0482e5ebUnable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys[/COLOR]
 iusb3xhc+0x2e5eb

Update it from Intel Download Center

Apply the latest version of nVidia display driver.
You may download it directly, from our forum link http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Let us know the results.

 

[philmo]

Thanks so much, I will do this today.

Regarding the sound drivers, when i look in Device manager it also lists:

NVIDIA High Definition Audio
VIA High Definition Audio

Are these drivers, or just reference to sound capabilities ? So do I need to Uninstall these ?.

Under Mice
There is HID compliant mouse - is this also neded ?
It also lists Logitech G500 - whoch is fine as for my true mouse.

I will update you when done.

 

[Arc]

Dont uninstall the VIA HD audio.

If updating ASUS Xonar fail to stop the BSODs, it may be needed to shift to that one.
If any updated driver is found for the Logitech mouse, get it.

 

[philmo]

Just a quick further question, I have opened the dump files I sent you - but could not see the cmudaxp reference - was in the most the most recent crush dump ?. Sorry for the questions but what to learn what to look for in case there is a next time.

 

[philmo]

Dont uninstall the VIA HD audio.

If updating ASUS Xonar fail to stop the BSODs, it may be needed to shift to that one.
If any updated driver is found for the Logitech mouse, get it.

thanks again ARC - most recent Xonar driver I can find is 7.12.8.1794 - dated 2011.10.31 still old i guess.

Regarding USB driver do a I need any idea which ones i need from here (have front and back USB,s) http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Usb

Puzzled why I cannot see reference to Zonar driver issue on my dumps....

 

[Arc]

If you remove the Xonar card, does it still BSODs? Take it as a test. Let us know. Depending on the result we have to decide other next steps.

 

[philmo]

If you remove the Xonar card, does it still BSODs? Take it as a test. Let us know. Depending on the result we have to decide other next steps.

Thanks I will try to do today, but looking at the dump file I could not fine the cmudaxp.sys error you have pasted - is this somewhere else ?.

Thanks again.

 

[Arc]

Dump file of 09-03-2013, PM 11:57

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Arch\Desktop\SF_10-03-2013\030913-11622-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`02c63000 PsLoadedModuleList = 0xfffff800`02ea7670
Debug session time: Sun Mar 10 05:26:48.028 2013 (UTC + 5:30)
System Uptime: 0 days 0:04:02.230
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 8, 0}

*** WARNING: Unable to verify timestamp for cmudaxp.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudaxp.sys
Probably caused by : cmudaxp.sys ( cmudaxp+1cc8c1 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f11100
GetUlongFromAddress: unable to read from fffff80002f111c0
 0000000000000000 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
+0
00000000`00000000 ??              ???

PROCESS_NAME:  System

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

TRAP_FRAME:  fffff80000b9c000 -- (.trap 0xfffff80000b9c000)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8006ab17e0
rdx=fffffffffffe4040 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000000 rsp=fffff80000b9c198 rbp=fffffa8006a95660
 r8=0000000000000200  r9=000000000000000e r10=0000000000000000
r11=fffffa8006ab1620 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
00000000`00000000 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cd81e9 to fffff80002cd8c40

FAILED_INSTRUCTION_ADDRESS: 
+0
00000000`00000000 ??              ???

STACK_TEXT:  
fffff800`00b9c198 fffff880`057fc8c1 : 00000000`00000000 00000000`00000000 fffffa80`0977d030 00000000`00000080 : 0x0
fffff800`00b9c1a0 00000000`00000000 : 00000000`00000000 fffffa80`0977d030 00000000`00000080 fffffa80`06e74304 : cmudaxp+0x1cc8c1


STACK_COMMAND:  .trap 0xfffff80000b9c000 ; kb

FOLLOWUP_IP: 
cmudaxp+1cc8c1
fffff880`057fc8c1 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  cmudaxp+1cc8c1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: cmudaxp

IMAGE_NAME:  cmudaxp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d78814f

FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_cmudaxp+1cc8c1

BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_cmudaxp+1cc8c1

Followup: MachineOwner
---------

Having confusion in mind, you will not be able to take the suggestions properly Believe that the people helping you out is not guiding you out of imagination but out of fact .... everything will be easy from both the parts .... your and our.

EDIT: More info ....

ITEM | VALUE
Name | ASUS Xonar DG Audio Device
Manufacturer | ASUSTeK
Status | OK
PNP Device ID | PCI\VEN_13F6&DEV_8788&SUBSYS_84671043&REV_00\5&44C2971&0&0000E5
I/O Port | 0x0000D000-0x0000DFFF
IRQ Channel | IRQ 17
Driver | c:\windows\system32\drivers\ cmudaxp.sys (5.12.1.8, 2.60 MB (2,725,376 bytes), 02/08/2012 06:59)

 

[philmo]

You are quite right, sorry did not mean to offend. Xonar card put and testing, funny when i remove the driver before taking out the card got BSOD just after. Card out and will advise.

Thanks agin....

 

[philmo]

You are quite right, sorry did not mean to offend. Xonar card put and testing, funny when i remove the driver before taking out the card got BSOD just after. Card out and will advise.

Thanks agin....

Tried with Card out using Mobo sound - ok for 10 minutes then had end brief moment of enjoyment for family stuff. Will try again later.

I check on other sound forums and it would seem the Xonar DG driver I have is the most recent, so not sure what to do next assuming I establish stability without Card.

 

[Arc]

The main problem of the ASUS sound card that they use C Media's drivers. C Media updates their own drivers regularly, but ASUS depends on them for driver development.

We want to know the situation without the ASUS sound card.

 

[philmo]

Have had BSOD again, with Xonar card removed.

Next error what my limited knowledge can show is a graphics driver issue, but seems so strange I am seeing no issues with
other games / software.

Showing nvlddmkm.sys ( nvlddmkm+19800e ) - but wonder if there is something strange going on.

Here is the new file, help would be appreciated. Really frustrated as all I guess are with BSOD.

Thanks

PS have also add latest WHQL Nvidia drivers now.

 

[philmo]

Further BSOD - this time MACHINE CHECK EXCEPTION .

Went to Blue screen - and did not shut down, had to do manually.

Just don't have technical knowledge how to move - little worried.

Updated files attached.

1 - Xonar drivers and Card removed.

2 - Nvidia new drivers added.

To date no crash with any other programme......so have even re-installed this game to see if that helps ?.

Reference to this crash was hal.dll, is this start-up related? issue very rarely when I re-boot PC stays at boot option screen (where I can select Bios etc) but normally no boot issues.
BSOD is always when in software (game) though - not in start-up.

It seems each time, I solve what is perceived to be the issue - another pops up.

Do I maybe need to do a Windows 7 boot or normal repair ?.

Can anyone help with my latest dump files etc. Thanks - any help appreciated.

 

[philmo]

Editted last info - maybe that can help with feedback.

Any help greatly appreciated, real frustrated as I am sure all are with bad Blue screens.

Thanks

 

[Arc]

One crash dump shows C-Media USB Audio Driver (WDM)

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {c22078b0, 2, 1, fffff88005c3b682}

*** WARNING: Unable to verify timestamp for PLTGC.sys
*** ERROR: Module load completed but symbols could not be loaded for PLTGC.sys
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=PLTGC.sys"]PLTGC.sys[/URL] ( PLTGC+2d682 )

Followup: MachineOwner
---------
-------------------------------------------------------------------------------------------
fffff880`05c0e000 fffff880`05d9e000   PLTGC    T (no symbols)           
    Loaded symbol image file: PLTGC.sys
    Image path: \SystemRoot\system32\drivers\PLTGC.sys
    Image name: [URL="http://www.carrona.org/drivers/driver.php?id=PLTGC.sys"]PLTGC.sys[/URL]
    Timestamp:       [COLOR=Red] Fri Nov 04 14:17:57 2011[/COLOR] (4EB3A6BD)
    CheckSum:         0015352D
    ImageSize:        00190000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If you use such a device, update the driver from C-Media Electronics, Inc.. If you dont use such a device, go to C:\Windows\System32\drivers and\0r C:\Windows\SysWoW64\drivers, and delete PLTGC.sys. Then observe .... is it makes the situation better or not?

If not, go for the following steps.

Stress test the CPU.
Hardware - Stress Test With Prime95

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Then follow the rest of http://www.sevenforums.com/crash-lo...top-0x124-what-means-what-try.html#post354696

 

[philmo]

One crash dump shows C-Media USB Audio Driver (WDM)

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck D1, {c22078b0, 2, 1, fffff88005c3b682}
 
*** WARNING: Unable to verify timestamp for PLTGC.sys
*** ERROR: Module load completed but symbols could not be loaded for PLTGC.sys
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=PLTGC.sys"]PLTGC.sys[/URL] ( PLTGC+2d682 )
 
Followup: MachineOwner
---------
-------------------------------------------------------------------------------------------
fffff880`05c0e000 fffff880`05d9e000   PLTGC    T (no symbols)           
    Loaded symbol image file: PLTGC.sys
    Image path: \SystemRoot\system32\drivers\PLTGC.sys
    Image name: [URL="http://www.carrona.org/drivers/driver.php?id=PLTGC.sys"]PLTGC.sys[/URL]
    Timestamp:       [COLOR=red]Fri Nov 04 14:17:57 2011[/COLOR] (4EB3A6BD)
    CheckSum:         0015352D
    ImageSize:        00190000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If you use such a device, update the driver from C-Media Electronics, Inc.. If you dont use such a device, go to C:\Windows\System32\drivers and\0r C:\Windows\SysWoW64\drivers, and delete PLTGC.sys. Then observe .... is it makes the situation better or not?

If not, go for the following steps.

Stress test the CPU.
Hardware - Stress Test With Prime95

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Then follow the rest of http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html#post354696http://www.sevenforums.com/crash-lo...top-0x124-what-means-what-try.html#post354696

Thanks - looks like I have a lot to do, starting tonight I guess.

In my last BDOD there was reference to hal.dll, is there anything here that I need to worry about ?.

Lastly with regards to "If you use such a device, update the driver from C-Media Electronics, Inc.. If you dont use such a device, go to C:\Windows\System32\drivers and\0r C:\Windows\SysWoW64\drivers, and delete PLTGC.sys. Then observe .... is it makes the situation better or not? " I have no idea what this is.

I do use a Plantronics head set sometimes, which is connected via a USB socket - in my Driver list this is shown as "PlantronicsG PLTGC Interface". Might this be the drivers you a referring to.

I will report back, thanks again.

 

[Arc]

hal.dll is Windows Hardware Abstraction Layer .... and you got BSOD as Machine Check Exception. Here youneed all the hardware checks.

As you know the headset uses the failing driver, update the driver.

 

[philmo]

ARC / all

An update - and I know I am stupidly tempting fate.

Since my last BSOD (before which I physically removed Xonar card and main drivers and updated GPU drivers still but still got a BSOD) I have used Driver sweeper and found more Asus sound files which I also removed.

Probably unrelated (and maybe had no impact) but I have not yet removed Plantronic Headset drivers (C media) but did remove headset from USB.

Whether by pure chance or by Sim City continue issue of file updates, no more BSOD's since.

I will keep my eye on this and see what I can add back in terms of using the Xonar card.
Someone suggested these drivers:https://brainbit.wordpress.com/category/uni-xonar/
where much better - any feedback here ?.

I will I think stay where I am for now and hope for continued stability.

Again all - thanks for your help to ger to this point.

(I just know after this positive mail it will go tits up again tonight....)

 

[Arc]

Two days without a BSOD is good. Update the situation when needed, or when you like