BSOD playing any game, dxgmms1.sys - RAM problem?

[amrit]

Hi, I have been receiving these BSOD's for a long time and this is mostly when I playing a game, it sometimes takes an hour or 2, sometimes a few mins into a game. dxgmms1.sys is the main one that I'm receiving, I am also getting different ones but this is the most occurring.

I had a temporary solution to it which was overclocking the CPU. I overclocked it by using the CPU level up feature in my mobo BIOS, I was choosing the i965. However when I did this I realized my RAM capacity went down to 4GB from 6GB, so I was losing one whole stick of RAM.

My first thought was faulty RAM so a few days ago I ran a Memtest and got a few errors after 8 passes, these were mainly errors in test 5 and 8. After doing a little research I found out that sometimes its not always the RAM which is faulty when these errors occur so I decided to update most of the outdated drivers including the NIC. I had also updated the graphics card drivers as well as reinstalling them. I had also run prime95 and after about 2 mins an error came up and stopped one of the workers. I have also looked at the temps while doing this and they seem fine.

I have attached the most recent BSOD after playing BF3 multipayer for an hour. So is the problem just in the RAM or is there a defective driver or maybe there's a fault with other hardware?

SPECS
Motherboard: Asus Rampage II Extreme
CPU: Intel i7 920
RAM: 6GB OCZ Gold Triple Channel
GPU: Radeon HD 5770 1GB

(CPU was overclocked for a short while about a year ago but due to high temps I had to bring it down to default settings, and all the settings are default at this moment)

 

[Arc]

Amrit, to help ypu the best, you please post your BSOD following the Blue Screen of Death (BSOD) Posting Instructions Step by step. We need some more info for a better debugging; like MSINFO32 and Event Log.

► Apparently it is visible that you are having a bugcheck 0x50. So I want to ask you a few questions.

1. What is the antivirus do you use?
2. How old the graphics card is? Can you remember the timing of getting the crashes and the graphics card are contemporary or not?
3. Does it occur only when playing games, or some other times, too; say browsing internet or watching videos?
4. How old the motherboard is?
5. Have you upgraded your other device drivers like Network, sound etc?

► I think your assessment is right, it is not necessarily the ram, but memory; in your case most probably the graphics memory, or the graphics driver.

► I would suggest you to reinstall your display driver first, but install the graphics driver only, not the Catalyst Control Center. CCC.exe is a very well known cause of crashes.

1. Download and install |MG| Driver Fusion (Driver Sweeper) 1.1.1 Download.
2. Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your ATI display driver.
3. Boot normally now. Go to AMD Support & Drivers, search for the appropriate driver for your system, and install it.

► Also, Stress test your video card: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html.

► Use onboard graphics and notice if the crashes happens or not.

In the mean time, if those crashes happen again, post it, complying with the Blue Screen of Death (BSOD) Posting Instruction.

 

[amrit]

Thank you for the reply Arc, I have attached the new .zip

1. The antivirus I use is the free version of Avast.
2. I got the graphics card about 2 years ago, this was when I build my PC.
3. Yes it only occurs while playing games, but not always and sometimes takes a few hours.
4. Same as the graphics card, about 2 years ago.
5. I did update a few, but I will try to find out any others that I haven't updated.

I will let you know how it goes once I reinstall the graphics driver and update other drivers. Thanks again

 

[Arc]

Still the MSINFO32 file is missing there

In addition to my earlier post, do these too:

► A couple of your dumps shows NETIO.sys as the cause.
So I would suggest you to update your network driver.

1] download the network card driver from manufactuer's website.
2] Then reinstall the driver:
3] Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
4] Double click to expand "Network adaptors".
5] Right click your network card and click Uninstall.
6] Check "Delete driver software for this device" check box, click OK.
7] Restart the computer

If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.


► A couple of the dumps shows stop0x124. That is totally hardware related.
Follow all the steps thoroughly: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

Inform us

 

[amrit]

Sorry for the late reply, I have reinstalled my graphics driver using your method and also ran Furmark for a few hours and I didn't get any errors or blue screens. I have also updated my network driver. I have also played Battlefield 3 for a few hours today and have had no crashes so far, but I did do a prime95 blend test and an error occurred after about 7 mins.

I'm not sure if the driver update has fixed the crashes because prime95 came up with an error but had no crashes when playing BF3 and running Furmark. :S

I have attached the MSINFO32 file also the results file of the prime95 test, I also ran "sfc /scannow" and have attached the results of that too.

 

[amrit]

I just received another BSOD, this time it was 0x7E and atikmdag.sys, also this happened when I was NOT playing a game.

I have attached the mini dump.

 

[Arc]

Amrit,

• The MSINFO32 you supplied is corrupt.
• Prime95 detected some errors in your CPU's operation.
• SFC Ran successfully.
• Lthe latest dump indicates atikmpag.sys despite of the update.

This is the present situation.



Have you installed Catalyst control center during installation of GFX card driver? I should have told you to not install that one.


If possible, Let us know your event logs. It will be helpful. Otherwise, there is nothing that much to be worried at this point.

 

[amrit]

Hi, I have attached the MSINFO32 file again and my event logs. I think I did install Catalyst control center, it was included with the driver itself.

 

[Arc]

Amrit, you are using avast. Please Disable avast for a while, and then post your files, again, following all the steps in Blue Screen of Death (BSOD) Posting Instruction.

It is a trouble here opening those files. I know that Avast sometimes disturbs SF Diag tool to work properly.

 

[amrit]

Ok I disabled avast and ran the tool, I have attached the files. I hope it works this time.

 

[Arc]

The main problem behind your network related issues are Marvell Yukon networking.

[COLOR=Red][B]lmvm yk62x64[/B][/COLOR]
start             end                 module name
fffff880`01400000 fffff880`01464000   yk62x64  T (no symbols)           
    Loaded symbol image file: yk62x64.sys
    Image path: yk62x64.sys
    Image name: yk62x64.sys
    Timestamp:        [COLOR=Red][B]Wed May 20 13:44:06 2009[/B][/COLOR] (4A13BBCE)
    CheckSum:         00063E08
    ImageSize:        00064000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it, from the manufacturer's website, Marvell - Support most probably.

But still there is stop 0x124. Have you followed the steps in http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html .

Use onboard graphics and see if it produces any more 7E or 124.

 

[amrit]

I updated the driver, for some reason I downloaded the wrong driver last time.

I have followed most of the steps but I'm finding it difficult to install the latest BIOS.

Also I received yet another BSOD a few mins ago and have attached the mini dump, this time it was stop 0x7F.

 

[Arc]

There is no way left but http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html.

7F may cause for a lot of reasons. If we are to find the exact cause out, we are to enable driver verifier.

Still, as long as you are not following the instructions for stop0x124, you will not stop receiving crashes. go to the last step, and try to find the problem device by trial and error. Until and unless that one is not removed, it will crash regularly.

 

[amrit]

I tried to run Driver Verifier and when I restart the PC the screen freezes just before loading the desktop with a black screen and sometimes after loading the desktop and icons.

I will try and follow through all the steps for stop 0x124 now.

 

[Arc]

Dont worry, Verifier may show a BSOD at startup. It is not harmful.

Whenever you disable it, it will not occur anymore. But, for obtaining better information about the crashes, enabling verifier is necessary.

 

[amrit]

Sorry for the late reply but I was moving house and I have managed to fix the BSODs

The problem was with the power, my computer was connected to the mains through an extension lead. I think the computer wasn't getting enough power or the extension lead was faulty, plugged it directly into the wall and have had no BSODs ever since.

I hope this helps someone with a similar problem and thank you so much Arc for helping me solve this problem.

 

[Arc]

You did it yourself, Amrit! Well done! Good achievement!

 

[amrit]

Looks like that didn't fix the BSODs, I got a few more this week and attached the mini dumps. Wasn't sure if to post this on a new thread.

This time the BSODs were mainly 0x50 and 0x3B.

 

[Arc]

Amrit, this one is not really connected with the earlier crashes. It is a graphics driver related issue, ATI display driver failure.

Result from the 0x50 dump:

fffff880`044f86d8  fffff880`04b90c97Unable to load image atikmdag.sys, Win32 error 0n2
*** [COLOR=Red]WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x12ac97[/COLOR]
fffff880`044f86e0  fffff880`044f8710
fffff880`044f86e8  fffff880`04b5a054[COLOR=Red] atikmdag+0xf4054[/COLOR]

Result from the 0x3B dump:

BugCheck 3B, {c0000005, fffff88004752e9e, fffff88006d959e0, 0}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
[COLOR=Red]Probably caused by : atikmpag.sys [/COLOR]( atikmpag+8e9e )

Followup: MachineOwner

Install the latest driver available after July.

 

[amrit]

The driver version installed on my computer is 12.8 which is the latest driver on AMDs website. Should I try reinstalling or try the beta 12.9?