bsod playing ddo but don't think its game related

[erasamus]

OS: windows 7 home premium (x64)
manufacturer: toshiba
Model: satellite L555-s2007
processor: pentium dual core CPU [email protected]
RAM: 4gb


Okay so just recently started getting bsods. Its happens when i try to run the mmo that i play but i don't believe the game is related to the issue, i am sure there are a million mini dump threads started and i am wasting my time by writing this all out but felt this info might help someone understand my problem i have recently reset my LT to out of box (OOB) settings which corrected a wireless problem i was having but not the bsod issue, so best i can figure there are two problems that could of started the bluescreen issue,

1. during an in-game event i was experiencing lag due to losing wireless connection, so i disabled my wireless and plugged in the ethernet cable for direct connection which worked as planned the problem might of arose when a friend invited me over to play at his house and i re-enabled my wireless it seemed to of messed up the drivers or something because i couldn't connect using wireless until reset to OOB only thing that would work was the hard line

2. the other thing that might of caused the issue was the downloading of a trial of eve online which might of messed with my directx or even installed drivers. this would make more sense then 1 but i feel that the bsod might of happened once before this install

So either way the issue seems to be either sound card related or wireless, one of realtek drivers, not sure but from just trying to solve my own problems using this forum, google, and the ddo forum thats what i am assuming. also b4 it dumps it makes a sound like someones getting pulled out of the matrix for the first time if that helps. So in conclusion, any help would be greatly appreciated and thanks in advance for any tips


P.S trying to educate myself on debugging using this link:
http://www.sevenforums.com/crash-lockup-debug-how/26584-configuring-debugging-tools.html
and ran into a roadblock at step 1 as i can't seem to figure out which debugger best suits my system and the .net windows 7 one seems to need additional components i don't have if someone could point me in the right direction it would be greatly appreciated

 

[erasamus]

kk think i figured it all out should of read a little more clearly i guess so let me know if this is what yall need thanks again

 

[FredeGail]

Hello Erasamus and thank you for your provided information.

BSOD Analyse

The internet sometimes starts to be a little choppy. I experienced internet problems just before my BSODs, it's quite normal in my opinion due to driver stopped failures and so on and so forth. Let's have a look what your BSODs you're experienced are causing.

Causes

Your dumps points at different Windows kernel modules. This is very general when the Debugging Tool cannot find the correct driver to blame. The process as we're seeing everyday, ntkrnlmp.exe, is a process that is involved in almost every kind of dump we're analysing.

Drivers and kernels

0: kd> lmvm dxgkrnl
start             end                 module name
fffff880`05109000 fffff880`051fd000   dxgkrnl    (pdb symbols)          c:\symbols\dxgkrnl.pdb\0978CEFF4A55409499D26AD13392E14C1\dxgkrnl.pdb
    Loaded symbol image file: dxgkrnl.sys
    Mapped memory image file: c:\symbols\dxgkrnl.sys\4D3FA1A0f4000\dxgkrnl.sys
    Image path: \SystemRoot\System32\drivers\dxgkrnl.sys
    Image name: dxgkrnl.sys
    Timestamp:        Wed Jan 26 05:22:56 2011 (4D3FA1A0)
    CheckSum:         000FB765
    ImageSize:        000F4000
    File version:     6.1.7600.16748
    Product version:  6.1.7600.16748
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver

Direct-X is blamed. If it is Direct-X itself, or it's one of the Windows files - it's a little hard to tell. Therefore, we'll be running 2 diagnose possible solutions to this driver point.

1) We usually ask people to do this command to check if Windows is corrupted. It's the most common used one to check if the Windows files are corrupted. If it'll find errors, it'll restore them.

   Tip

If you're having a custom customization layer on your Aero, it's likely to get restored to default.

Press Start | search 'cmd' | Right-click it
| open as Admin | type SFC /SCANNOW

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

2) Update your Direct-X files. You mentioned you've played a MMO, therefore it's likely Direct-X has stepped in and has reported failure in the Direct-X related files. Do an update on the files every year, that's my recommendation. By that you can secure the files won't be corrupted and fail. For now, just do a single Direct-X file update, you can do it by following the simply wizard below.

Download: DirectX End-User Runtime - Microsoft Download Center - Download Details


SP1

I do not see any .vertarget information related on an installed Service Pack 1. You've got all the hotfixes, but you're missing SP1. Download it from Windows Update. If you have any issues installing, as many people have, just return here.

Bugcheck Summery

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000c818d, Address of the instruction which caused the bugcheck
Arg3: fffff88002232a80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
-------------------------------------------------------------------------------
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001097, (reserved)
Arg3: 0000000000000000, Memory contents of the pool block
Arg4: fffffa8003ce7570, Address of the block of pool being deallocated
-------------------------------------------------------------------------------
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a015d8879c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff880014141f5, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)

Looking at your bugchecks I suspect hardware issues, most likely memory issues. Download a copy of Memtest86+ and leave it for 7-8 passes.

Memtest86+ - Advanced Memory Diagnostic Tool

Best Regards,
Frederik.

 

[erasamus]

okay so thank you for quick response,

1. okay so i ran the scannow and it came back with no integrity violations

2. then i DL'd the directx runtime from the link u provided, i havent had a chance to test the game yet but after a quick afk i surely will and i will let u know if my problem is solved

3. i cannot seem to get the memtest86+ installed, i clicked on the second DL link on the link u provided precompiled bootable iso .zip iirc did i go for the wrong link? i also seem to think that a memory issue might be related to my problem so if there is another link u can give me or if u can talk me through getting this memtest86 i would be appreciative sure i just missed something small

 

[FredeGail]

Welcome back Erasamus,

I believe you've chosen the Pre-compiled ISO one, you can burn it to a DVD if you want to. It might be more comfortable to install it on an USB stick instead.

- Tutorial for the USB installation

1. Download this one
2. Open the file with 7zip or Winrar, and click the .exe file
3. Follow the wizard.

Make sure to install it to an empty USB to make sure that no issues will be included.

Best Regards,
Frederik.

 

[erasamus]

kk will do on the usb stick ty for advice, tried to run game and got same bsod but took longer to fire off this time, i at least got like 20 mins of game play to take care of some in-game errands, including some pics that might help troubleshoot my problem asking it to check online for a solution results in nothing figured these numbers might help or something, am i pretty much out of luck or is there a chance i will get to play games or run high end clients again?

 

[FredeGail]

Once well get this fixed you'll be able to use your computer as used for sure.
Memtest86+ is a wonderful place to start.

Place one stick in one slot, move the stick to another slot. Remove the stick, put in another stick - do the same procedure. Make a Memtest86+ scan after the steps been done. By that, we can tell if it's the slots or the stick itself.

Best Regards,
Frederik.

 

[erasamus]

okay so i thought i knew how to use this but i guess i dont there are no .exe files on the drive. From what i have been reading it seems that i have to boot my pc from the flashdrive this didnt make much sense to me also what would be the purpose of switching usb ports? please excuse the delay as i just found out my old flash drive was no longer functioning and i had to go out and grab a new one

 

[erasamus]

again i should do some research before commenting i found out how to run memtest and will be running it tonight i will let u know tomorrow how it comes out

 

[FredeGail]

You can basically get the Memtest86+ in many methods, USB - but that'd be a problem in your regard if it didn't work.
This is the one you should be downloading if you want it on your flashdrive.

Download

If you want it in an image usable for DVD, it's all on the website.

Memtest86+ - Advanced Memory Diagnostic Tool

And yes, you have to boot from the USB if you desire to use the USB. Press F5, F12 or even another one (check your MB manual), and select your USB. It should not matter what port you use.

Best Regards,
Frederik.

 

[erasamus]

okay first of all thank u for u continued patience, i checked your recent posts and have seen how many others you are helping, and sorry i have been very jumpy lately and posting before even really taking the time to read your instructions. Its just that i have been fired up because i recently bought the expansion for $90 and i cant even see what its like. But okay so that being said, I have successfully run memtest86+ for 19 passes and 0 errors, and i get what you meant now you weren't talking about usb ports you were talking about testing ram sticks against the mobo slots to test them individually, (in a way i was hoping it was the ram sticks so i could just buy some new crucial updates and be down with it) but yeah zero errors . So is there a way it could be sound card related? as now i am starting to hear the "matrix" sound effect during youtube videos and it seems like it almost wants to bsod and then catches itself, especially when i resume a chrome session after a shutdown and i happened to have a few youtube videos opened at the same time and they all play at once. Just something to think about i guess, also after running MT86 my computer brought up the attached message going to run the update it recommends and keep my fingers crossed thanks again for your help and patience fred

 

[FredeGail]

Hello again Erasamus and thank you for your kind words,
it's most appreciated.

I have kind of good news, for the moment. I recently discovered that your BIOS version is outdated. As you're mentioning that your hardware, for instance, sound card - might cause the issues, the issues usually lies in the BIOS. Either because it's outdated, or because it's bad configured. In your case, it's from 2009, and by that we'd recommend to update the BIOS to the latest version.

As far as I'm concerned, Toshiba has provided utilities for such updates.

Time for an update?

Update it, and we'll continue our investigation.

Best Regards,
Frederik.

 

[erasamus]

bios not the issue going fishing for the day or would go more in depth must of got a bios update since last minidump upload i tried to install bios updates and ended up saying i already had them more or less

 

[erasamus]

okay so yeh no need to upload more pics but both the updates on the toshiba website said that i had a newer version of bios installed, am i just out of luck and need a new comp i havent heard from you in a bit fred so im starting to get a little nervous should i upload a updated minidump for ya?

 

[FredeGail]

Hello again erasamus!
I'm sorry, I may somehow have flushed your thread out in my sub box. Truly sorry.

Can you please fill your system specs for the moment?

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Thank you!
Frederik.

 

[erasamus]

okay so i haven't even tried to open my client in some time as i am just downtrodden, so i just tried today figuring what the heck give it a shot, if i try to have the ddo client and a youtube video playing it makes the sound but not video choppy, but it i click out on to the video and minimize ddo it becomes clear again or until it bsod that is so im guessing this has got to have something to do with my audio in some manner, about to try with no browser open allthough i use to be able to have multiple tabs open and alt+enter in and out of game while listening to music play and also browsing the web for quest and gear info

 

[FredeGail]

Hello Erasamus.

Ubuntu
For a trial, try downloading a copy of Ubuntu and see if your system will crash.
By that, we'd have an idea if Windows 7's drivers and system is broken. You can try it out on a
flash drive if you so desire.
Go to Ubuntu.com | Download the image | See how to create a bootable flash drive
Leave it running for some time and report your results.

Best Regards,
Frederik.

 

[erasamus]

okay so i DL'd ubuntu and i am in the process of placing it on a usb, got 2 questions

1. i didnt unzip the dowload and instead placed the .zip file from ubuntu's website in the drop down field on the linux dowloader thingy was that an error?

2. do i run the software from usb in the same way that i ran memtest86+?

 

[FredeGail]

Hello and welcome back.

1. So you didn't unzip it, but it gave an error? Or are you just asking if it should give an error? As far as I'm concerned, you should place in the ISO you've downloaded.
2. Basically, yes. Boot from the USB.

Best Regards,
Frederik.

 

[erasamus]

no i didn't unzip it but when i went to repeat the process to get you a screenshot it seems to correct itself so i think i will be all right okay so do i just run it and see if my system will crash? how long should i let it run? it appears that Ubuntu is an OS should i try to open programs?

ty again for your help
eras

P.S i included the dl list not that you care to see it the top one that is highlighted is the Ubuntu dl i think it actually might be a .iso even though it has a zip icon the one right below it that the mouse is on is the Linux downloader