BSOD playing FSX (SYSTEM_SERVICE_EXCEPTION)

[leche]

Hello everybody,

I get this error while i am playing Flight Simulator X.I added my dump file and i will write its informations too.What is the problem?What can i do to fix it?Thanks.

Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
 
Loading Dump File [C:\Windows\Minidump\042114-15412-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
 
Symbol search path is: SRV*c:\symbols*[URL]http://msdl.microsoft.com/download/symbols[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e1e000 PsLoadedModuleList = 0xfffff800`0305be50
Debug session time: Mon Apr 21 19:46:42.750 2014 (UTC + 3:00)
System Uptime: 0 days 3:01:54.373
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck 3B, {c000001d, fffff80002e86bc4, fffff8800b6e5a10, 0}
 
Probably caused by : hardware ( nt!strncmp+54 )
 
Followup: MachineOwner
---------
 
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
 
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff80002e86bc4, Address of the instruction which caused the bugcheck
Arg3: fffff8800b6e5a10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
 
Debugging Details:
------------------
 
 
EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.
 
FAULTING_IP: 
nt!strncmp+54
fffff800`02e86bc4 c5 ???
 
CONTEXT: fffff8800b6e5a10 -- (.cxr 0xfffff8800b6e5a10)
rax=4c49545c59584f52 rbx=fffff8a013a78000 rcx=fffff8a013a78180
rdx=4c49545c59584f52 rsi=0000000000000001 rdi=fffff8a0132b7330
rip=fffff80002e86bc4 rsp=fffff8800b6e63f8 rbp=fffffa8007814d60
r8=0000000000000038 r9=ffffffdff7c6e931 r10=cf444b48535b2835
r11=8101010101010100 r12=00000000ffffffff r13=000000000742cfda
r14=fffff8800919e180 r15=0000000000000100
iopl=0 nv up ei pl nz na po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010207
nt!strncmp+0x54:
fffff800`02e86bc4 c5 ???
Resetting default scope
 
CUSTOMER_CRASH_COUNT: 1
 
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
 
BUGCHECK_STR: 0x3B
 
PROCESS_NAME: fsx.exe
 
CURRENT_IRQL: 1
 
MISALIGNED_IP: 
nt!strncmp+54
fffff800`02e86bc4 c5 ???
 
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002e86bc4
 
STACK_TEXT: 
fffff880`0b6e63f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!strncmp+0x54
 
 
FOLLOWUP_IP: 
nt!strncmp+54
fffff800`02e86bc4 c5 ???
 
SYMBOL_STACK_INDEX: 0
 
SYMBOL_NAME: nt!strncmp+54
 
FOLLOWUP_NAME: MachineOwner
 
IMAGE_NAME: hardware
 
DEBUG_FLR_IMAGE_TIMESTAMP: 0
 
STACK_COMMAND: .cxr 0xfffff8800b6e5a10 ; kb
 
MODULE_NAME: hardware
 
FAILURE_BUCKET_ID: X64_IP_MISALIGNED
 
BUCKET_ID: X64_IP_MISALIGNED
 
Followup: MachineOwner
---------

 

[HonorGamer]

Hello Leche,

To help us help you, please follow the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

This way we can optimize our assistance.

-Gamer

 

[leche]

Hello Leche,

To help us help you, please follow the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

This way we can optimize our assistance.

-Gamer

Thank you very much for your help.I did it and added on the first post.It is the new file now.I am waiting for your helps. =).Thank you

 

[HonorGamer]

Thankyou for posting the correct information.

Now lets get started.

MSINFO32:

Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\[COLOR="Red"]DAEMON Tools Lite[/COLOR] Public

DAEMON Tools has been known for BSODs. Please uninstall, and find a replacement.

Start Menu\Programs\Kaspersky Internet Security 2013	Public:Start Menu\Programs\Kaspersky Internet Security 2013	Public

I am not saying Kaspersky is a bad anti-virus. Most of us SUGGEST using AVAST 2014 | Download Free Antivirus Software for Virus Protection . Even the free version is good enough.

Dump File:

It looks like it is blaming hardware:

Probably caused by : [COLOR="red"]hardware [/COLOR]( nt!strncmp+54 )

Lets do some hardware tests:

RAM: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Video: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Do these for now. I believe it might be the video, but I checked your driver version and it is up to date. So run these tests and post back with results!

-Gamer

 

[leche]

Thankyou for posting the correct information.

Now lets get started.

MSINFO32:

Start Menu\Programs\DAEMON Tools Lite    Public:Start Menu\Programs\[COLOR=Red]DAEMON Tools Lite[/COLOR] Public

DAEMON Tools has been known for BSODs. Please uninstall, and find a replacement.

Start Menu\Programs\Kaspersky Internet Security 2013    Public:Start Menu\Programs\Kaspersky Internet Security 2013    Public

I am not saying Kaspersky is a bad anti-virus. Most of us SUGGEST using AVAST 2014 | Download Free Antivirus Software for Virus Protection . Even the free version is good enough.

Dump File:

It looks like it is blaming hardware:

Probably caused by : [COLOR=red]hardware [/COLOR]( nt!strncmp+54 )

Lets do some hardware tests:

RAM: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Video: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Do these for now. I believe it might be the video, but I checked your driver version and it is up to date. So run these tests and post back with results!

-Gamer

Thank you.I tried memtest for two times and my kit passed it.But i will try both softwares as soon as i can.
But there is one more suspicion for me now.A few minutes ago pc freezed again.Just black screen..No BSOD, no minidump file.and i think it is started after i changed my ram slots again.They were stuck 2. and 3. slots and there was no errors.Now i read the guide and decided to put them on 1. and 2. slot.I did it a few days ago.And i got two errors in a few days.So might the problem be about the ram slots?

 

[HonorGamer]

RAM is supposed to be inserted by every other slot. So if you put 1 stick in slot #1, then you put the other RAM stick in slot #3. You get what I'm saying?

 

[leche]

RAM is supposed to be inserted by every other slot. So if you put 1 stick in slot #1, then you put the other RAM stick in slot #3. You get what I'm saying?

Hello, you mean that i install them to different channels right?Because the mainboard's slots are designed as slot 1 and 2 are for channel 1 , and 3 and 4 slot are for channel 2.So if i install them to 1 and 3, i would put them on different channels right?

Edit:

And When i cheched CPU-Z i saw that it showed the sticks as Dual Channel already.So should i change the slots anyway?

 

[HonorGamer]

No dont change the slots then. That's just odd to me. Have you had anymore recent BSODs?

 

[leche]

No dont change the slots then. That's just odd to me. Have you had anymore recent BSODs?

Hello again,

I have just found the solution i think.I changed slot of one ram.So they are on the different channels now.And it seems that the problem is solved.Up to now, i haven't faced any problems yet.But of course they are not dual channel now.It seems single.So,

Might the problem be because of any adjustment of the bios about RAM Channels?

Note:The Rams are from the same box, so they were bought at the same time and it is a kit.So there shouldn't be any problems between rams right?