Solved BSOD Playing League of Legends, Using Skype, MS Security Essentials

[Scry]

My computer still hasn't crashed, and I've been using it fairly regularly and doing the same stuff I usually do. Should I just continue with the verifier until I get something?

 

[richc46]

Try to use it the way you do when you get the BSODs. Leaver verifier activated for now.

 

[Scry]

I've been using it and haven't turned off my computer for a while now, and I haven't a single blue screen even when I do all the things I usually do. It's weird. It's definitely been on for more than 36 hours at this point.

 

[richc46]

If it is not changing the behavior of the computer, leave it on for a while longer. If you stop getting BSODs we can turn if off after a while. If you get a BSOD we will know if the verifier gives us any important information.

 

[Scry]

Okay, so after multiple days of leaving my computer on with the verifier running and not getting a single BSoD despite frequent computer use, (doing all the things I had done when it had crashed before), I decided to turn it off. The verifier prompted me to restart after I set it back to its default settings.

As I restarted, I got a bluescreen. I'm pretty sure this is what happened last time as well. Once my computer booted I got this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFF98019074CB0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002EC3CAA
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\092512-27144-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-45489-0.sysdata.xml

I've attached the most recent diagnostic results.

 

[richc46]

Update your anti virus and make a full scan
Download malwarebytes update and make a full scan

 

[Scry]

HackTool:Win32/Wpakill.B
Alert Level: Medium
Status:Active

MSE found this, but I don't think it's the issue-- it seems to be a remnant of a boot disk .iso file I downloaded a week or so ago.

 

[richc46]

I saw your post last night, but did not answer, preferring to take time this morning to research and go over this rather difficult problem. Earlier in the thread I mentioned that your BIOS is current, so I would not deleve into that area. All my research this morning, points toward the BIOS, I think that you should contact your computer manufactuer, disscuss the problem with them and specifically ask if there has been any BIOS updates or hotfixes. We do not want to touch any hardware on a new computer, and potentially void the warranty. Ask them if others with similar models have experienced problems. Its not a driver, since the verifier puts extreme stress on the drivers. The problem seems to be due unstable power.

EDIT: Put your power settings on high performance.
Go to control panel, power options.

 

[richc46]

Just found this, seems to validate my contention that it may be the BIOS
What is ACPI (Advanced Configuration & Power Interface)?

It also mentions most current hardware drivers. Disconnect all your hardware from the computer, printers etc. Lets see if that stops the problem, if not sounds like BIOS

 

[Scry]

What about ethernet, headphones/speakers, and mouse?

edit: By the way, I changed my power settings immediately but still bluescreened after.

 

[richc46]

If you have internal speakers I would use that during test.
For ethernet and mouse, go to the website of the manufactuer and update the drivers.
If you find that you are no longer having BSODs, connect the hardware one at a time and test for a while, see if you can find the cause. Before reinstalling them, get the most current driver for each.

 

[Scry]

I installed the software that manages my gaming mouse (instead of using the Windows automatically-downloaded basic drivers). I haven't gotten a blue screen for a little while. Could that be it?

I'll update you if the problem seems to have gone away for good.

 

[richc46]

To be honest, does not seem like drivers. You took the verifier test too.

 

[Scry]

Well, I just crashed again. I did have headphones in this time, and it hadn't crashed before when I wasn't using headphones.

Edit: I phoned, the guy wanted me to restore my computer to the factory settings. Once I get a hard disk to back up my stuff I will do this.

 

[Scry]

Restored my computer to factory defaults (got a BSOD while doing so, but it worked). Then I updated the BIOS. Now I'm restoring most of my data. I'll update this thread if the problem persists or if I think it's gone away.

 

[richc46]

As we thought, related to the BIOS.

 

[Scry]

So, after a brief period of innocence and hope, my computer just crashed (I had played a game 30 minutes ago). Crash happened during internet browsing/youtube watching. Crash log attached.

Does this mean the issue is with the MoBo?

 

[richc46]

Dont think its the MB.
Problem with YouTube, try the furmark test
FurMark

 

[Scry]

Haven't bluescreened since my last post. Updated my video card drivers yesterday... will keep you posted

 

[Scry]

Well, the problem seems to have gone away somehow. I guess that's problem solved!

It's a bit frustrating not knowing exactly what caused it, but it seems you may have been right about the video card, because that is something I updated in this process.

Anyway, thanks so much for your help-- is there anything I can do to repay you? I could send you cookies...