BSOD problem just browsing the web Ntfs.sys

[BurrNinja]

I just had a problem today with this bsod i dont know much about it. Heres the file, if anyone can help it would be appreciated.

 

[BurrNinja]

hey

Heres the file of the bsod zipped.

 

[VistaKing]

BurrNinja


Lets see if you could do a SFC /scannow inside an elevated Command Prompt .

Click on the rb: button type CMD inside the Search programs and files box inside the Start Menu . When you see CMD under neath Programs (1) right click on CMD and choose Run as administrator . On the User Access Control window click on the Yes button .

Command Prompt will open to to this path : C:\Windows\System32>_

Inside Command Prompt type in the command below and press <ENTER>

SFC /scannow

   Note

There is a space after the SFC

 

[x BlueRobot]

BSOD Analysis -

[COLOR="Red"]BugCheck 24[/COLOR], {1904fb, fffff8800a0e30d8, fffff8800a0e2930, fffff88001237915}

Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonRead+1b89 )

Usual causes:  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

The bugcheck that a problem has occurred with the ntfs.sys driver, this driver is used by the file system to read and write to NTFS hard-drives.

EXCEPTION_RECORD:  fffff8800a0e30d8 -- ([COLOR="SeaGreen"].exr 0xfffff8800a0e30d8[/COLOR])
ExceptionAddress: fffff88001237915 (Ntfs!NtfsCommonRead+0x0000000000001b89)
   ExceptionCode: [COLOR="Blue"]c0000005 (Access violation)[/COLOR]
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000030
Attempt to read from address [COLOR="Red"]0000000000000030[/COLOR]

Further down, I noticed that this address points to a address in non-paged pool, if I'm correct that is.

0000000000000030 Nonpaged pool

I've noticed that a page fault occurred after the function call where the exception took place, see this call stack:

fffff880`0a0e3180 fffff880`01237915 :  nt!KiPageFault+0x23a (TrapFrame @ fffff880`0a0e3180)
fffff880`0a0e3310 fffff880`01238f78 : Ntfs!NtfsCommonRead+0x1b89

So, I'm guessing that the disk was trying to read from a region of non-paged pool, and then page something from paged pool into this address, but couldn't for some reason and therefore eventually began to crash.

-----------------------------------------------------------------

Steps -

Firstly, I would test the hard-drive for any file system corruption or physical disk corruption:

Run some hard-drive diagnostics and follow these steps:

• Hard Drive Diagnostic Procedure

Find your hard-drive manufacturer and run their tests.

Additional Tests:

• SeaTools for DOS | Seagate
• CrystalDiskInfo - Software - Crystal Dew World

Post a screenshot of Crystal Disk Info summary:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

If you have an SSD, make sure the following are up to date:

• SSD firmware
• BIOS Version
• Chipset Drivers
• Hard disk controller drivers/SATA drivers
• If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check for any file system errors and bad sectors using Option #2 of:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Use this command with Disk Check:

chkdsk C: /f /r

Also, follow these steps to upload all the required files which help with the debugging:

• http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[Northernsoul55]

Just to add:

Install Windows Service Pack 1 as it will increase system stability.
Then once installed please run Windows Updates and install all the latest updates.

:ar: http://windows.microsoft.com/is-IS/windows7/install-windows-7-service-pack-1
:ar: http://windows.microsoft.com/is-IS/windows/service-packs-download#sptabs=win7

cheers

Dave