Solved BSOD Randomly for HP ProBook 6470

[Kinga2008]

I have BSOD coming randomly for my laptop HP ProBook 6470 it came with docking station First I suspect it is from Docking Station but when even when I removed it still coming . Please I need to solve this issue as soon as possible because it's really annoying me every time computer restarts after BSOD and my work isn't saved !

Thanks in advance .

 

[koolkat77]

Welcome to SevenForums.

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Loading User Symbols
Loading unloaded module list
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*** WARNING: Unable to verify timestamp for teefer2.sys
*** ERROR: Module load completed but symbols could not be loaded for teefer2.sys
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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88005bbe530, fffff880032c3938, fffff880032c3190}

Probably caused by : teefer2.sys ( teefer2+5530 )

Followup: MachineOwner
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All your BSOD-s were caused by Symantec Endpoint Protection 11 firewall / teefer2.sys

Please remove anything related to Norton/Symantec. For some reason they are known and contributing to your BSOD crashes, consider uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials at least to test.

• Norton Removal Tool

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run these tools and delete anything they may find.

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Free up the start-up, nothing except the antivirus is usually needed.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Hope this helps for now. Good luck.

 

[Kinga2008]

Thanks a lot koolkat77 for your help I'll test and give you my feed back .

 

[koolkat77]

No problem. Take your time

 

[koolkat77]

Any BSOD-s lately?

 

[Kinga2008]

No thanks a lot Sorry for late reply .

Your post solved my issue Many thanks .

 

[koolkat77]

Great

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