Solved BSOD - regular

[david500]

Hi all, I get a BSOD quite often. Not sure what the cause is, have done a couple of fresh installs in the past but still happens. Here's the latest dump files. Seems to be a different file causing it everytime! Thanks in advance for any help.

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

 

[david500]

Here's the requested file:

 

[koolkat77]

Welcome to the forum

Thanks for the msinfo file.

Your Realtek drivers need to be updated: Download Realtek High Definition Audio 2.70 Vista 64 - FileHippo.com

Rt64win7.sys

[FONT=Verdana][SIZE=2]1: kd> lmvm Rt64win7
start             end                 module name
fffff880`04597000 fffff880`045ee000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:       [COLOR=Red] Mon Mar 22 15:57:14 2010 (4BA73EFA)[/COLOR]
    CheckSum:         0005CA6C
    ImageSize:        00057000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4[/SIZE][/FONT]

I'm not surprised that Norton Antivirus is also one of the cause of your bsods.

[FONT=Verdana][SIZE=2]*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck D1[/COLOR], {fffffa8027788558, 2, 0, fffff88003d109fe}

Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.1.5\Definitions\IPSDefs\20120817.001\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : [COLOR=Red]IDSvia64.sys[/COLOR] ( IDSvia64+3f9fe )[/SIZE][/FONT]

IDSvia64.sys

Please uninstall Norton :ar: https://www-secure.symantec.com/nor...roduct=home&pvid=f-home&version=1&lg=en&ct=us
Its a known cause for bsods.

Download and install MSE :ar:Microsoft Security Essentials - Free Antivirus for Windows
and run a full scan after updating it. Its the most compatible (+free) antivirus
for windows 7.

If you want extra security, I recommend the free version of Malwarebytes.
Get it from here: :ar:Malwarebytes : Malwarebytes Anti-Malware removes malware
including viruses, spyware, worms and trojans, plus it protects your computer

Now run the system file checker 3 times and reboot each time integrity
violations are found: :ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

To make sure that hard drive is good run disk check following this tutorial:
:ar: http://www.sevenforums.com/tutorials/433-disk-check.html

Do these and let me know if your computer is more stable. In that between I
will take a look at your older dumps and let you know if I find anything else.

Thank you

 

[david500]

Thankyou very much for your help, is much appreciated! I will try all of what you said and get back to you. Thanks again for getting back to me so quickly and without people like you around solving issues like this would make people lives so much more complicated!

 

[koolkat77]

No problem.
Keep us posted

 

[koolkat77]

Hi there,

Did you have any BSoD since your last post?

Let me know

 

[david500]

Hi!

I did try all that you said. Updated driver, deleted Norton and downloaded M.S.E. System file checker came back with no problems 3 times and disk check was also fine. I have since had one BSOD according to the Mini Dump files on 23/09/12 at 10pm but I didn't actually notice this (someone else that uses my P.C may have just closed the notification before I got a chance to see). It does seem slightly more stable though at the moment!

Regards

David

 

[koolkat77]

You can upload the dump for me to take a look

 

[david500]

New file included

 

[koolkat77]

Hmm. That dump does not give the right information.
Did you have any other bsods after that?

 

[david500]

That's a bit strange. Not so far, i'll let you know if I get any more though and maybe that one (hopefully won't be one though!) will give more info.

 

[koolkat77]

Sure..

 

[david500]

Hi, new dump info, hope this file is more helpful!

 

[koolkat77]

fffff880`08b830e8  fffff880`01235353 [COLOR=Red]Ntfs!NtfsAcquireExclusiveFcb+0x73[/COLOR]
fffff880`08b830f0  00000000`00000000
fffff880`08b830f8  fffff8a0`0ebe6b40
fffff880`08b83100  fffff8a0`0ebe6e60
fffff880`08b83108  fffff880`08b83730
fffff880`08b83110  fffff880`08b83730
fffff880`08b83118  fffffa80`04d88180
fffff880`08b83120  fffff880`08b83704
fffff880`08b83128  fffff8a0`0ebe6c70
fffff880`08b83130  fffff880`08b83980
fffff880`08b83138  fffff880`012cbeba [COLOR=Red]Ntfs!NtfsCommonCleanup+0x5799[/COLOR]

Run disk check for hard disk for file system errors and bad sectors on it.
→ http://www.sevenforums.com/tutorials/433-disk-check.html

Did you uninstall Norton as suggested earlier?

 

[david500]

Yep I used the Norton removal tool as you suggested. Ok I will try running disk check again. Should I do that long or short version?

 

[koolkat77]

Please upload your again msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

 

[david500]

Ok, here's the requested info again. I did another disk check last night. Did the long version (5 stages).

 

[koolkat77]

Did you check for a newer BIOS version and download windows updates? Service pack 1?

 

[david500]

Hi, I hadn't actually installed Service Pack 1 on this machine, I thought I had but must have been my Alienware system. I just installed it though and performed all updates etc. Not sure about the Bios. Haven't updated that for a while. Where would I find the correct one for this board? Just had another BSOD: