Solved BSOD Restart, Watching DVD, Incomplete Start

[Yiotis82]

[FONT=&quot]After 12 days

30-8-13 BSOD while using firefox, with the PC on for less than 5 minutes. No dump, as you can see in the photo of the screen it couldn't even collect the data.
[/FONT]

 

[x BlueRobot]

What is the warranty or return policy for your motherboard?

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

Enable the Special Pool option too.

 

[Yiotis82]

I bought my PC in 2008, but I wouldn't bother try to return it, it would be better to get a newer one


what makes you certain that is my motherboard?

 

[Yiotis82]

I just noticed you edited your post

2 more blue screens again when the Pc was cold

 

[Yiotis82]

After doing the verifier thing. My PC didn't even entered windows desktop. 3 failed starts same blue screen but only 1 was recorded from what I can see.

pxhlpa64.sys, what is this driver? I don't remember installing anything from sonic solutions

It shows that it was installed the second day after installing win7, 22-12-13

 

[x BlueRobot]

I didn't edit my post, it would have shown last edited like yours :huh:

The motherboard may potentially be a problem, I never said I was certain about it.

[COLOR=Red]BugCheck C9[/COLOR], {[COLOR=Blue]228[/COLOR], fffff88001216d64, [COLOR=SeaGreen]fffff980026fed30[/COLOR], 0}

*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Unable to load image \SystemRoot\system32\DRIVERS\cdrblock.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cdrblock.sys
*** ERROR: Module load completed but symbols could not be loaded for cdrblock.sys
Probably caused by : [COLOR=Red]PxHlpa64.sys[/COLOR] ( PxHlpa64+2d64 )

1: kd> [COLOR=SeaGreen]lmvm PxHlpa64[/COLOR]
start             end                 module name
fffff880`01214000 fffff880`0121f380   PxHlpa64 T (no symbols)           
    Loaded symbol image file: PxHlpa64.sys
    Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
    Image name: PxHlpa64.sys
    Timestamp:        [COLOR=Red]Fri Feb 02 21:24:22 2007[/COLOR] (45C3AC06)
    CheckSum:         0001320C
    ImageSize:        0000B380
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please remove any programs listed below:

RecordNow!
ESSSONIC
Sonic RecordNow!/Sonic_PrimoSDK
Dell Media Experience
Pioneer RecordNow DX
Sonic MyDVD/RecordNow!/RecordNow DX/MyDVD Plus/PrimoSDK
Microsoft Plus! Digital Media/Digital Image Suite
Corel Photo Album
HP RecordNow/DigitalMedia Archive
IBM RecordNow!
Roxio Easy Media Creator/RecordNow Copy/Drag-to-Disc/Creator Basic v/Media Manager/CinePlayer
Adobe Photoshop Lightroom
Yahoo! Music Jukebox or Roxio
Napster Burn Engine
1CLICK DivxToDVD
OLYMPUS muvee theaterPack
by Sonic Solutions (Sonic.net | Broadband ISP, Phone, TV & Hosting - DSL, Fusion, FlexLink Ethernet & T1) or VERITAS Software, Inc (Storage Management & High Availability: Resilient Private Cloud |Symantec).

1: kd> [COLOR=SeaGreen]lmvm cdrblock[/COLOR]
start             end                 module name
fffff880`03d85000 fffff880`03d92000   cdrblock T (no symbols)           
    Loaded symbol image file: cdrblock.sys
    Image path: \SystemRoot\system32\DRIVERS\cdrblock.sys
    Image name: cdrblock.sys
    Timestamp:        [COLOR=Red]Fri May 30 06:12:23 2008[/COLOR] (483F8CB7)
    CheckSum:         0000FA68
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Canopus CD-ROM driver seems to be a possible cause, and very outdated like the other driver (predating Windows 7), do you know which device it is associated with?

 

[Yiotis82]

1) I couldn't find Special Pool option.

2) I don't have any of this software installed, and I have never install any of them.

so if i delete that file manually my pc wont be able to enter windows from what I can guess.

I found in microsoft forum a rename for that file to PxHlpa64.old, the extension of the file to old. What do you think of that?

Others say that is a virus

 

[Yiotis82]

1-9-13 Turned on the PC, haven’t done anything, after coming back to check it the PC didn’t send any signal to the monitor as a result for the monitor to go standby mode. Restarted went to action center and got the blue screen, dump was completed up to 95%.

What I figured so far is that BSOD occur when the PC is cold, but my room temp is 27 Celcius

 

[x BlueRobot]

[COLOR=Red]BugCheck 3D[/COLOR], {[COLOR=SeaGreen]fffff80000b9bc40[/COLOR], 0, 0, fffff88004a5e12a}

Probably caused by : ntkrnlmp.exe ( nt!KiInterruptHandler+29 )

I would say, that the 0x3D bugcheck is more related to drivers in my opinion, producing exceptions which do not have the appropriate exception handler routine and interrupt number within the IDT. However, we seem to have another flipped bit situation with this dump file.

fffff80000b9bc40 -- ([COLOR=SeaGreen].cxr 0xfffff80000b9bc40[/COLOR])
[COLOR=Red]rax=bffffa8007baf000[/COLOR] rbx=fffffa8007351480 rcx=fffffa80073515d0
rdx=fffff80000b9c860 rsi=fffffa8007bdb010 rdi=fffff80000b9c860
rip=fffff88004a5e12a rsp=fffff80000b9c620 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000001
r11=0000000000000003 r12=0000000000000000 r13=0000000000000006
r14=0000000000000000 r15=0000000000000045
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
fffff880`04a5e12a 488b8010080000  mov     rax,qword ptr [COLOR=Red][rax+810h][/COLOR] ds:002b:bffffa80`07baf810=????????????????

0: kd> [COLOR=SeaGreen].formats bffffa8007baf000; .formats fffffa8007351480[/COLOR]
Evaluate expression:
  Hex:     bffffa80`07baf000
  Decimal: -4611692065611649024
  Octal:   1377777650000756570000
  Binary:  10111111 11111111 11111010 10000000 00000111 10111010 11110000 00000000
  Chars:   ........
  Time:    ***** Invalid FILETIME
  Float:   low 2.81272e-034 high -1.99983
  Double:  -1.99866
Evaluate expression:
  Hex:     fffffa80`07351480
  Decimal: -6047193033600
  Octal:   1777777650000715212200
  Binary:  11111111 11111111 11111010 10000000 00000111 00110101 00010100 10000000
  Chars:   .....5..
  Time:    ***** Invalid FILETIME
  Float:   low 1.3623e-034 high -1.#QNAN
  Double:  -1.#QNAN

The .old extension is usually related to drivers or files which were present with a repair install, have you performed a repair install?

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Use the "Select Additional Items From List" option.

so if i delete that file manually my pc wont be able to enter windows from what I can guess.

Where did you get this information from? The driver is not a core Windows driver, it's a third-party driver used for CD/DVD drives. I would boot into Safe Mode, and then remove it from there.

 

[Yiotis82]

Repair install for what software?

the link where it says about changing the extension

Windows\System32\Drivers\PxHlpa64.sys


for deleting the file, I ask you if you know what might happen. I don't have any of the software from your list but when I used the verifier the PC got blue screen just before entering windows. So you say it's used by a CD drive? I have to ATAPI and 1 SATA dvdwriters all LG

Use the "Select Additional Items From List" option. I can't find this option in verifier.

 

[Yiotis82]

Another BSOD, I turn on my PC I let run a few minutes then the BOSD occurs, second start after i finish my post here PC stops sending signal to the screen again but no BSOD(update).

Haven't done anything waiting for answers that I asked in my previous post.

About canopus cd rom? just saw it on your previous post

I have 3 LG drives and I had to dig a bit more to see that all three use the pxhlpa64.sys file.

what can I do? I will try to update drivers

 

[Yiotis82]

I have disabled 2 LG drives.

I was playing my text game in firefox, this includes opening 50 tabs at once. I have being doing this yesterday and for the past 2 weeks with no issue then BOSD pops, memory management it says.

Then after restarting another BOSD while trying to post here

 

[Yiotis82]

2 drives have the latest update.

I update only GSA-H50L, but still the update shows that is since 2006.

I didn't followed the connections guide.

Connect the drive as¡°master¡±by it self, on the secondary IDE controller
with no other device on the same IDE cable, making note to set the jumper
on the back of the drive to the¡°master¡±position.

 

[Yiotis82]

Everyday BSOD now.

Their are 2 bulbs in my PC case a red and a blue. The red is for the hard drives. The blue is always on but when I got the BSOD then PC stop sending signal to the monitor and I noticed that the blue bulb was blinking.

 

[x BlueRobot]

The Special Pool option, and how to select additional options are within this tutorial:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Sorry for the slow replies, I've been busy recently and will be busy for most of today too, I'll reply again around this evening (local time).


Please run Driver Verifier with the Special Pool option enabled, I've asked this in my previous posts, with clear instructions on how to do so.

 

[Yiotis82]

The Special Pool option is not explained in this tutorial.

I have to click: Select individual setting from a full list, to be able to select special pool but their also more to select since it skips the predefined settings. Which is not explained in the tutorial.

 

[x BlueRobot]

Select all those options, apart from the Low Resource Simulation. Do not enable Low Resource Simulation.

 

[Yiotis82]

With verifier on PC got blue screen after the windows logo, but I was seeing only black screen. I waited for a few minutes then restarted and booted to safe mode to turn it off.

 

[Yiotis82]

This morning when Pc was turned on, it got stuck just before the windows logo appears.

Then when I restarted I got BSOD after about 20 minutes while firefox was on.

 

[x BlueRobot]

How long has Driver Verifier been running for? Sorry for the slow responses.

[COLOR=Red]BugCheck 3B[/COLOR], {[COLOR=SeaGreen]c000008c[/COLOR], fffff880055a25e1, fffff880025793d0, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : [COLOR=Red]hardware[/COLOR] ( dxgkrnl!DXGK_VIDPNSOURCEMODESET_INTERFACE_V1_IMPL::AcquirePinnedModeInfo+12d )

1: kd> [COLOR=SeaGreen]!error c000008c[/COLOR]
Error code: (NTSTATUS) 0xc000008c (3221225612) - {EXCEPTION}  Array bounds exceeded.

It seems like more of a software issue, the driver has written outside the length of an array, which would have most likely overwritten into other code.

1: kd> [COLOR=SeaGreen]lmvm nvlddmkm[/COLOR]
start             end                 module name
fffff880`04a06000 fffff880`054eb000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR=Red]Fri Jun 21 10:06:16 2013[/COLOR] (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update to the latest WHQL version of your graphics driver if you haven't done so. If you have roll back to a few drivers, and install a different WHQL version.

• NVIDIA Driver Downloads - Advanced Search

Version: 320.49
Release Date for Desktops and Notebooks : July 1st 2013
In Device Manager: 9.18.13.2049