BSOD Still crashes after a factory reset. Attempt to reset the display

[Thedoctor44]

Didn't you have that driver installed from the beginning?

Which is why I asked you to update it.

I suppose we could try it again but I'm not putting any money on it.

 

[frustratedbsod]

Yes...It looked like it. When i removed it like you asked me to...windows did not think an update was needed nor did my display look any different... should I just use it without an amd driver

 

[Thedoctor44]

Have you checked in the optional updates section? It would have been removed if you just installed a driver.

As far as I know it's always recommended to install drivers that are necessary for the system to function properly.

 

[frustratedbsod]

Yes right afterwards... I did the windows update and it did not list any drivers available to download ...not even in the optional area...everything was like Internet Explorer 11..Bing etc...

 

[frustratedbsod]

Ok...So i completed ddeleted all ATI drivers and rebooted and the laptop automatically detected new hardware and installed the ati driver and it still gave me the bsod

any other suggestion???

 

[Thedoctor44]

Upload the dump files.

 

[frustratedbsod]

here is the dump

 

[Thedoctor44]

BugCheck [COLOR="Red"]116[/COLOR], {fffffa80040564e0, [COLOR="Green"]fffff880048a27d4[/COLOR], [COLOR="Orange"]0[/COLOR], 2}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : [COLOR="Red"]atikmdag.sys[/COLOR] ( atikmdag+127d4 )

0: kd> [COLOR="Green"]u atikmdag+127d4[/COLOR]
atikmdag+0x127d4:
fffff880`048a27d4 48895c2408      [COLOR="Blue"]mov[/COLOR]     qword ptr [rsp+8],rbx
fffff880`048a27d9 57              push    rdi
fffff880`048a27da 4883ec20        sub     rsp,20h
fffff880`048a27de 4885c9          test    rcx,rcx
fffff880`048a27e1 0f8420010000    je      atikmdag+0x12907 (fffff880`048a2907)
fffff880`048a27e7 4885d2          test    rdx,rdx
fffff880`048a27ea 0f8417010000    je      atikmdag+0x12907 (fffff880`048a2907)
fffff880`048a27f0 48817a1048090000 cmp     qword ptr [rdx+10h],948h

I honestly can't see much wrong.


Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures

 

[frustratedbsod]

Here is what I did... I think I may have the solution. It is apparent that the original driver worked when I first got the computer and the driver updates are causing the bsod. So i went to the control panel and under my computer..I right clicked and under device setting ..I selected never update drivers without asking... I also installed the current driver. Downloaded the original ati catalyst driver that came with the laptop and ran the appication...restarted the computer and it seems like it is working using the original driver. Cross my fingers

 

[Thedoctor44]

That's good news

Keep me updated.