Solved BSOD SYSTEM_SERVICE_EXCEPTION at startup

[essenbe]

DrGlick, does your laptop have switchable graphics? If so, you may be forced to use the ones from the Asus site.

 

[DrGlick]

I think I do. Intel says my processor can do it, but depends if the manufacturer enabled it.
So I'll try the ASUS ones again and see.

EDIT 1:
The ASUS driver installer failed, saying one or more of the drivers failed to install. It was the graphics one.

 

[essenbe]

You may have better luck with the Asus ones if you do have switchable graphics. Most of the OEM Manufacturers alter their drivers for the way the switchable graphics is set up.

 

[DrGlick]

I tried to install the Intel Graphics Driver on this page (under VGA) ASUSTeK Computer Inc. -Support- Drivers and Download A53SV but once again the installation failed. This was on an Administrator Account in normal mode.

 

[essenbe]

DrGlick, I'm really at a loss for what to tell you. Under most circumstances I would tell you to uninstall the old drivers and install the new ones. However, with the problems you have been having, you could end up with no graphics drivers at all. If you decide to take that route, I want you to know full well the risks you are taking. To put it bluntly, you could end up with an expensive paperweight.

If you would go into BIOS and look real good at all of the settings and see if you can disable either your on board (CPU) graphics or your dedicated graphics. Some of that can be done through your Nvidia control panel. You can set one or the other as the primary graphics adapter under global settings.. I believe you even go program by program and set which adapter is to be used for each program. I would suggest you choose one or the other to be used. With switchable graphics, the problem usually comes when it switches from one to the other. What will make a big difference is when you choose to use the dedicated card. You will get much better graphics, but at the cost of battery life.

 

[DrGlick]

Battery life is no problem for me, I rarely move the laptop anyways.
I couldn't find anything about the GPU or integrated graphics in BIOS.
NVIDIA control panel won't even open. The process starts up and gets to about 9,000K, then stays there. The NVIDIA Driver service is stopped, and when I try to start it it immediately stops again.
Does this picture help at all?

 

[essenbe]

The yellow icons in Device Manager tell you that there is a problem with both graphics adapters, plus your dump files don't seem show a graphics adapter. But, you do have Nvidia drivers installed, but stopped.

Display Devices
---------------
          Card name: 
       Manufacturer: 
          Chip type: 
           DAC type: 
         Device Key: Enum\
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1024 x 768 (32 bit) (1Hz)
        Driver Name: 
Driver File Version:  ()
     Driver Version: 
        DDI Version: unknown
       Driver Model: unknown
  Driver Attributes: Final Retail
   Driver Date/Size: , 0 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
          Vendor ID: 0x0000
          Device ID: 0x0000
          SubSys ID: 0x00000000
        Revision ID: 0x0000
 Driver Strong Name: Unknown
     Rank Of Driver: Unknown
        Video Accel: 
      Deinterlace Caps: n/a

 

[DrGlick]

If it means anything, tiny detail, when I used Word or Excel, it had to "install" something before it worked. It only took about 30 seconds, and there was no disk or download at all. It's almost like my computer got turned back to default or something, although other programs launched as normal.
This is getting pretty serious, do you think taking my laptop to a repair technician would be the best option?

EDIT:
Sleep and Hibernate are also disabled in the start menu.

 

[essenbe]

Perhaps, But, I would leave it to Golden, but I think I would try a clean install first. Technician's cost money. http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[DrGlick]

A clean install for we would be the absolute last option. I have a ton of minor tweaks and settings that I don't want to have to set up again.

 

[essenbe]

Most likely, that's what a technician will do.

 

[Golden]

A clean install for we would be the absolute last option. I have a ton of minor tweaks and settings that I don't want to have to set up again.

A technician would simply perform a clean install and charge you for it. Unfortunately I see no other option at this stage.

I think the only path left is to follow the tutorial Steve linked earlier

 

[DrGlick]

I'm going to try and restore back to before the problem using an external backup drive. Good idea? (I did think of this before but that was when I was still getting the BSOD and I had problems restoring).

 

[Anthony]

Problem Devices:

Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.

The Security Processor Loader Driver is usually present as the result of a mal-ware infection - or an infection that wasn't completely removed.

What anti-virus are you using?

 

[DrGlick]

Just the default Microsoft Security Essentials. I did a quick scan today and it turned up clean.

 

[DrGlick]

I tried to do a system restore from my user account, it gave me this message:

The creation of a shadow copy has timed out.
error 0x81000101

Is this due to only having 70GB free on the backup drive?

EDIT: System restore seems to have gotten working, I tried again and right now it's at the "Please wait while your Windows files and settings are being restored" stage. Taking a while, though XD

 

[DrGlick]

Right. Good news!
I used by backup drive to do a system restore to 25/10/2014. This solved by adapter problem, and everything works fine. However, I had to once more remove all the Oculus software and drivers before it would restart successfully. Not good news if I want to continue using my Rift :,(
So, it restarts properly, everything works well (I played Minecraft yesterday - so that works XD). I think we have a problem solved!

Thanks Golden and Essenbe for helping me out here, I am really, really appreciative. Hope I have to never come back! (lol). I would definitely recommend this forum to any friend that had problems.

 

[essenbe]

I hope you have it fixed and working right. If you have any problems, just ask.

 

[Golden]