BSOD upon startup 0xF4

[mtaffer]

Hello,

I have a user that is having an issue with her Dell 6430U. It BSOD'd on her twice this morning and has been doing it at least once a week according to logfile since Sept. It occurs when she is booting and then she has to go into safe mode in order to get it to go back into windows. After that it seems to run ok for a few days.

I ran "who crashed" and found just a generic ntoskrl error. Although it says it most likely was caused by software and not hardware, it then says, most likely caused by a "thermal event". This is not very helpful and is more confusing that informative to me.

I had her create the .zip file file and am uploading it here.

Thanks,
mtaffer

 

[axe0]

Hi mtaffer,

Welcome to the 7forums.

Unfortunately, I am not yet able to debug these 0xF4 properly.
Please try following methods for possible causes.

Diagnostics Test

 SSD TEST

Run chkdsk http://www.sevenforums.com/tutorials/433-disk-check.html

Diagnostics Test

 Malware scan

Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller and ESET Online Scanner
*(Uncheck trial version in the installation process)

Diagnostics Test

 System File Check

Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Diagnostics Test

 Clean boot

Please try the following:

• Open taskmanager
  • Go to the tab startup
  • disable everything
• Search msconfig and open it
  • Go to the tab services
  • Check 'hide microsoft services'
  • Uncheck all other services
  • Click apply and click ok
• Reboot if asked

See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
If the problem still persist, try booting in safe mode and see if the problem still persist