Solved BSOD Using Vuze, Error 0x0000000A

[robertosatu]

Hello. I use a brand new HP laptop, model HP Envy 17-2100eo (bought in Europe) with i7-2630QM processor and 6GB. DDR3 Ram, Display adapter is ATI RADEON HD 6850M, with dedicated 1GB. DDR5.

It has OEM Windows 7 - Home Premium @ 64bit

After several crashes and BSOD, 10 days ago I re-installed the original OS (with recovery) and re-installed all drivers/updates. I still get BSOD.

Trying to figure out if the cause of the crash was a software, I uninstalled several (like "fanspeed 4.44" and others) but nothing helped.

The machine has been purchased in July 2011, so it is still under warranty.

All has been fine, but recently I started to get a lot of crashes and BSOD.

I noticed that when I got a BSOD I had at least the Vuze (Bit-Torrent) program was ON at least on 90% of the time.
Another time the BSOD happened without Vuze ON, while I was trying to do a back-up on an external disk (it's a Samsung S2 portable USB3, 1TB. external disk).
The BSOD would come even with the USB disk not plugged.

The machine just freeze from time to time (some time can be ON for 10 hours with NO PROBLEMS and sometimes it can crash after 3 minutes with a BSOD).

Here is attached the reports files requested and one picture of a BSOD that I got last week.
If you can somehow help me understand what causes it and how to fix it (or what software should I remove), I'm super grateful.

Also, if for some reason it could be HARDWARE caused, it would be good to know so I can still send the laptop back since it still under warranty.

Thanks in advance for your time,
Bob

 

[zigzag3143]

Almost certainly a driver. Please run these two tests to find out which


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[robertosatu]

BSOD using verifier

Thanks, I did what you told me.

I did 9 pass with Memtest and all was fine, no problem.

I started the verifier and I got right away 2 BSOD the moment I opened Vuze. :sarc:

The third time I booted I didn't opened Vuze but it still gave another BSOD after about 2 minutes.

I collected all the new data that I post here now.
Hope you'll find out what is causing it.
Thanks a lot.
Bob

 

[zigzag3143]

Thanks, I did what you told me.

I did 9 pass with Memtest and all was fine, no problem.

I started the verifier and I got right away 2 BSOD the moment I opened Vuze. :sarc:

The third time I booted I didn't opened Vuze but it still gave another BSOD after about 2 minutes.

I collected all the new data that I post here now.
Hope you'll find out what is causing it.
Thanks a lot.
Bob

Hi Bob

Driver verifier did its job. The crashes were Related to Softperfect Bandwidth Monitoring and Usage Reporting tool. Note: Located in \%Program Files%\NetWorx\

I would remove it at least to test.

 

[robertosatu]

Thanks. I'll remove it and let you know.

 

[zigzag3143]

Thanks. I'll remove it and let you know.

Good Luck

 

[robertosatu]

FANTASTIC! You did it! Finally after 2 weeks of stress the solution seems to be the one you told.
I removed the software, done again the "verifier" and stressed the laptop doing multiple heavy tasks while verifier stresses the drivers and NO BSOD after 7 hours of intense continuous use under "verifier".
THANKS, THANKS, THANKS! YOU DID IT!