BSOD when attempting to print

thunderchld

New member
Local time
12:24 AM
Messages
3
Hello! I got a new Dell Inspiron a few weeks ago. Each time I try and print I BSOD. I've attached my logs.

I am not sure what other information is needed, but I will be happy to provide it.
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 5720
OS
Windows 7 63 bit
CPU
Intel Core i7-3612QM
Memory
8.00 GM
Welcome aboard.

Diffesrnt bugchecks, but the same issue ....
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys[/COLOR]
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------
First search for any possible updates for Intel(R) USB 3.0 eXtensible Host Controller Driver in Intel Download Center. For the port, first, uninstall and reinstall the USB ports drivers.

  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them. ** Take special care for the printer.

Some other issues are also there, and all those are intel drivers.
Code:
fffff880`033fe2e0  fffff880`05d9cf00Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 Netwsw00+0x39cf00[/COLOR]
Search for updates to Intel® Wireless WiFi Link Adapter, too from Intel® Customer Support.

And, do the same for the intel graphics driver, search for updates.

Free up the startup.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Thank you! Ended up working late yesterday and did not get finished.

I was able to follow these steps yesterday, but did not get a chance to test printing. I am working on that now and will have an update shortly.
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 5720
OS
Windows 7 63 bit
CPU
Intel Core i7-3612QM
Memory
8.00 GM
I was able to print about 10 pages without blue screening...so maybe it is fixed?

I've included an updated file, just in case, if someone wouldn't mind taking a check to make sure I didn't miss anything. It would be most greatly appreciated.

I am so very thankful for your help!!
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 5720
OS
Windows 7 63 bit
CPU
Intel Core i7-3612QM
Memory
8.00 GM
I was able to print about 10 pages without blue screening...so maybe it is fixed?

I've included an updated file, just in case, if someone wouldn't mind taking a check to make sure I didn't miss anything. It would be most greatly appreciated.

I am so very thankful for your help!!
I have asked :) I hope someone must take a better care of the issue.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
I was able to print about 10 pages without blue screening...so maybe it is fixed?

I've included an updated file, just in case, if someone wouldn't mind taking a check to make sure I didn't miss anything. It would be most greatly appreciated.

I am so very thankful for your help!!
Post new dumps if you have BSOD-s after doing everything suggested on Arc's first reply.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
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