Solved BSOD when browsing with IE9

juicedry

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Please can you assist me fixing this BSOD when browsing with IE9, maybe due to ntoskrnl

The computer (HP ProBook 4530s) is mostly used for browsing the web with Chrome and occasionally IE9. Recently IE9 has been causing BSOD at random times on different webpages. Under Chrome it doesn't cause BSOD, but it does freeze the scrolling of webpages. To recover, I just close Chrome and re-open pages and they all recover ok. Sometimes Chrome will recover by itself after a couple of minutes.

For the BSOD under IE9, I've uploaded the Minidump files in a zipped file here.

Please can you review to point me in the right direction of trying to fix this issue. I have tried the following:

Memtest+86
Disk check (chkdsk)
System File Check (SFC /scannow)
HP harddisk scan
Video Memory Stress Test 1.7.116

All completed without any errors found. So I don't think it is a hardware issue.

When viewing the Minidump files under BlueScreenView I can see that the common file in the crash is ntoskrnl.exe
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP ProBook 4530s
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5-2430M CPU @ 2.40GHz
Memory
4.00 GB
Graphics Card(s)
ATI Radeon HD 6490M
Hard Drives
Hitachi
Antivirus
Windows Security Essentials
Browser
IE 9 and Chrome
Your BSODs were caused by your Intel Graphics driver which may have been triggered by a problematic update. You'll either need to update your current driver or remove the installed KB 2670838 update. (Control Panel>Uninstall a Program>View Installed Updates).

Updating to IE10 should fix problem. There's a lengthy discussion about this.
After installation of update KB2670838 Win 7 keeps crashing to blue - Microsoft Community

Your Qualcomm/Atheros wlan driver was also involved, update it
http://www8.hp.com/us/en/support.html
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Pro x64, Arch Linux
CPU
Intel Core 2 Quad Q8200 OC'd 3.08GHz
Motherboard
Asus Rampage formula LGA775
Memory
8GB DDR2 900Mhz
Graphics Card(s)
MSI GT730 2GB GDDR5 (Kepler)
Sound Card
Supreme FX2
Monitor(s) Displays
Samsung LS22F350 LED
Screen Resolution
1080P
Hard Drives
Kingston SSDNow UV400 120GB, 500GB Hitachi, 2TB Samsung, 500GB Seagate FreeAgent, 640GB Samsung, 160GB Toshiba (Arch)
PSU
AeroCool 500W Bronze
Cooling
Cooler Master V6 + 3X fans
Keyboard
Prolink keyboard
Mouse
Logitech M705
Internet Speed
1MiB/s
Browser
Chrome Beta
Thank you for your quick response. I have uninstalled the KB 2670838 update and updated the Qualcomm/Atheros wlan driver. The issue appears to have been resolved. I'll see how it goes.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP ProBook 4530s
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5-2430M CPU @ 2.40GHz
Memory
4.00 GB
Graphics Card(s)
ATI Radeon HD 6490M
Hard Drives
Hitachi
Antivirus
Windows Security Essentials
Browser
IE 9 and Chrome
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