BSOD when laptop going to sleep

[Drawn]

My cousin's machine experienced a BSOD.

I believe a driver is failing when the laptop tries to sleep.

I suspect the Wifi drivers are not playing nice.

Please, from past experience, this is a great forum to get some help on this.


Regards,

 

[koolkat77]

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

Rt64win7.sys Wed Feb 16 15:03:57 2011 (4D5B92FD)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys

RtsPStor.sys Thu Mar 24 14:04:09 2011 (4D8AFAF9)
Realtek PCIE CardReader Driver
Driver Reference Table - RtsPStor.sys

hpdskflt.sys Sat May 14 00:47:02 2011 (4DCD7CA6)
HP Mobile Data Protection System Disk Filter
Driver Reference Table - hpdskflt.sys

Accelerometer.sys Sat May 14 00:47:02 2011 (4DCD7CA6)
HP Mobile Data Protection System Accelerometer
Driver Reference Table - Accelerometer.sys

atikmpag.sys Thu Sep 15 23:38:41 2011 (4E723821)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Fri Sep 16 00:07:36 2011 (4E723EE8)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

bcmwl664.sys Tue May 8 12:50:46 2012 (4FA8C246)
Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
Driver Reference Table - bcmwl664.sys

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your Hard Drive(s): http://www.sevenforums.com/tutorials/433-disk-check.html

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\Drawn\SF_10-02-2014\021014-10779-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`03fcd500?
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02a11000 PsLoadedModuleList = 0xfffff800`02c56e90
Debug session time: Tue Feb 11 04:07:57.464 2014 (UTC + 6:00)
System Uptime: 0 days 15:44:05.853
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006620060, fffff80003fcd518, fffffa8006845c60}

Probably caused by : ACPI.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006620060, Physical Device Object of the stack
Arg3: fffff80003fcd518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8006845c60, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  ACPI.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79294

MODULE_NAME: ACPI

FAULTING_MODULE: fffff88000ef2000 ACPI

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80003FD3FB0

STACK_TEXT:  
fffff800`03fcd4c8 fffff800`02afdb52 : 00000000`0000009f 00000000`00000003 fffffa80`06620060 fffff800`03fcd518 : nt!KeBugCheckEx
fffff800`03fcd4d0 fffff800`02a9d062 : fffff800`03fcd618 fffff800`03fcd618 00000000`00000004 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`03fcd570 fffff800`02a9cf06 : fffffa80`06482a00 fffffa80`06482a00 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`03fcd5e0 fffff800`02a9cdee : 00000083`e38f4705 fffff800`03fcdc58 00000000`00376811 fffff800`02c064a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`03fcdc30 fffff800`02a9cbd7 : 00000013`482a0dc7 00000013`00376811 00000013`482a0df0 00000000`00000011 : nt!KiTimerExpiration+0x1be
fffff800`03fcdcd0 fffff800`02a8936a : fffff800`02c03e80 fffff800`02c11cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`03fcdd80 00000000`00000000 : fffff800`03fce000 fffff800`03fc8000 fffff800`03fcdd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_i8042prt_IMAGE_ACPI.sys

BUCKET_ID:  X64_0x9F_3_i8042prt_IMAGE_ACPI.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8006845c60
Irp is active with 8 stacks 6 is current (= 0xfffffa8006845e98)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa8006620060 00000000 fffff88003e05b60-00000000    
	       \Driver\ACPI	i8042prt!I8xPowerUpToD0Complete
			Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 fffffa8006f38350 00000000 fffff88003e30bf4-00000000 Success Error Cancel pending
	       \Driver\i8042prt	mouclass!MouseClassPowerComplete
			Args: 00051100 00000001 00000001 00000002
 [ 16, 2]   0 e1 fffffa8006f37060 00000000 00000000-00000000    pending
	       \Driver\mouclass
			Args: 00051100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8008092440    

			Args: 00000000 00000000 00000000 00000000

Keep us posted.

 

[Drawn]

Ok! Now that's a lot of old drivers.
I'm a software developer of twenty years, but I've not the experience I would like when it comes to this stuff.
A little over my head admittedly. What should be my first move, you think?

Further, I don't have the time or the resources to faithfully update all those drivers in one sitting. I will have to do this in steps. What should be done right away? Did you see which of the drivers was the culprit for the BSOD? May I work on that one first?

What is his HP laptop doing with a Dell network adapter???
bcmwl664.sys Tue May 8 12:50:46 2012 (4FA8C246)
Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
He did have his hard drive replaced last week by the local fellow down the road, was a Dell network adapter originally in the laptop?? I believe, if I'm reading the info right, there is no update for the Dell device anyway. Which program should I then uninstall that is responsible for that driver?

Guess what I'm asking is what is the least that I can do that this moment without accidentally making his machine unbootable.


You're all are the best at what you do...


Regards.