BSOD when loading up Skyrim.

[danbeckwith]

I just tried loading up Skyrim for the first time, and it crashed with BSOD.

Here is the error information:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF880049707A9
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\080512-28579-01.dmp
C:\Users\Danface\AppData\Local\Temp\WER-41917-0.sysdata.xml

Any help or explanation of this error will be greatly appreciated!

 

[FredeGail]

Hello Dan and welcome to Sevenforums.

To be able to help you, we'd need you to attach some files in order for us to analyse your crash. The below link will guide you through some steps for catching these files. If you have any questions just ask us.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Best Regards,
Frederik.

 

[danbeckwith]

Hello Dan and welcome to Sevenforums.

To be able to help you, we'd need you to attach some files in order for us to analyse your crash. The below link will guide you through some steps for catching these files. If you have any questions just ask us.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Best Regards,
Frederik.

Thanks Frederik, I've uploaded my zip file!

 

[FredeGail]

Thank you for the great effort Dan.

BSOD Analyse

IOMap64.sys was clearly blamed on your dumps. It's the ASUS Kernel Mode Driver, and I'd suggest you to update it as the 2010 version is a somewhat known BSOD causer. If it doesn't fix it, I'd definitely look on ASUS' forum.

0: kd> lmvm IOMap64
start             end                 module name
fffff880`08ed1000 fffff880`08eda000   IOMap64  T (no symbols)           
    Loaded symbol image file: IOMap64.sys
    Image path: \??\C:\Windows\system32\drivers\IOMap64.sys
    Image name: IOMap64.sys
    Timestamp:        Fri Feb 05 02:55:34 2010 (4B6B7A96)
    CheckSum:         00013681
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Republic of Gamers - ASUS IOMap64.sys BSOD | Possible fixes

Additional thoughts

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffa8c07385feb, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800030b2e85, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

Looking at your bugcheck it's likely that a memory corruption event was triggered. Though a driver could be causing the memory to be borked, but we're usually suggesting a memory test before moving forward. Do a scan with Memtest86+. Memtest is a scanner that'll check your sticks for errors.

   Warning

:info: Note that the below instructions may break your WARRANTY rules. If you're unsure check manuals, separated warranty papers, stickers on computer for secure permission.

To ensure that we'll know if it's the slots on the motherboard that's broken, or the sticks itself - we have a little procedure we'll recommend. Remove 1 stick, scan the other with Memtest in the current slot. After 7 passes, move the stick to another slot and scan, and so on and so forth until you've scanned all the sticks, and all the slots, one by one.

Memtest86+ - Advanced Memory Diagnostic Tool

Best Regards,
Frederik.

 

[danbeckwith]

I updated my GPU drivers but the same thing happened. This time I didn't get a BSOD, but my computer ran really slowly, and it would barely respond to mouse movement etc.

When I load up the game, the splash screen works fine. Its after I click play it seems to break!

EDIT: This only seems to happen for Skyrim. The other two games I've tried to run are Borderlands and Just Cause 2

 

[FredeGail]

Have you updated the ASUS driver yet? That's the main issue. (post #4)

Best Regards,
Frederik.

 

[danbeckwith]

I updated the ASUS card drivers but I don't know if the ASUS Kernel Mode Driver is included in the update. I'm not sure how to update that particular driver

 

[FredeGail]

Oh, what motherboard to you have?

Additionally it'd become handy if I could ask you to update your system specs, that'll have me more into the situation!

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Best Regards,
Frederik.

 

[danbeckwith]

My specs have been updated!
The motherboard is ASROCK Z77 Extreme4

 

[FredeGail]

Thanks a lot!

So that means you have no ASUS products in your computer, or plugged in but you have a driver from ASUS? If that's true, I find it odd.

Best Regards,
Frederik.

 

[danbeckwith]

The graphics card I have is an ASUS Radeon HD 7770 2GB. But the PC seems to recognise it as an AMD/ATI card

 

[FredeGail]

The graphics card I have is an ASUS Radeon HD 7770 2GB. But the PC seems to recognise it as an AMD/ATI card

Oh alright I see.
Maybe you handled that driver during the card driver you installed earlier. If you experience further BSODs, just go ahead and upload it to your further posts.
Do you appear to have any additionally ASUS Graphic Boosters installed? Anything at all?

Best Regards,
Frederik.

 

[musetv]

Just built a new pc yesterday and im having exactly the same problem. I also have a ASRock Z77 Extreme4 so I would assume that is the cause of the problem.

 

[danbeckwith]

I found a solution last night, what you have to do is uninstall a program called Virtu MVP. It gets installed when you install your drivers for your motherboard

 

[musetv]

Cool thanks. Had a feeling it would be something from the motherboard disk.

 

[FredeGail]

Did you manage it get it fixed, Dan?

Best Regards,
Frederik.