BSOD when logging in to desktop, error 0x0000000a

[Dahm]

Hi there,

I just bought a new Dell laptop 6 weeks ago.
The laptop is running Windows 7 Home Premium 64bit, Original Install, OEM.

About two weeks after purchasing the laptop Windows startup recovery would run every time I turned on the laptop. Just a few days ago the I started getting the BSOD after logging in to the desktop. If I try to start an application immediately after logging in, I won't get a BSOD. If I log in and leave the latptop unattended I get a BSOD.

I have attached the dumpfiles to this post! Thanks for taking a look!

 

[writhziden]

Software Concerns:

Start Menu\Programs\Driver Detective

We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.​

Analysis:

Crashes point primarily to a hardware issue, although it may be due to a buggy driver installed by your driver update program. Roll back any drivers you used the program to update. Install only the drivers from the Dell support site and not from other sites or using other programs. If you still have issues:

DELL: Windows 7 PC Restore​

and see if it was software related that way. Make sure you backup your data prior to restoring the system to its original state.

If you are under warranty and restoring the system to its original state does not help, contact DELL to have the system serviced.​

 

[Dahm]

Thanks for looking at this for me. I downloaded driver detective after I started experiencing problems, (just yesterday in fact). I haven't used the program to download any new drivers. Per your findings, I'm thinking it is a hardware issue. I will try to do a system restore and see if that helps!