Solved BSOD when playing audio or video

Notrehta

New member
Local time
4:34 AM
Messages
2
This laptop was used before I got it. The problem that I am having is that while I play an audio file the mouse will start to lag and the audio will make this weird buzzing sound and sometimes will sound like its in slow motion or speed up. If I try to watch a video it will either never load or lag very badly. If I don't close it out when that happens (Both audio and video) it will blue screen. The mouse also sometimes just lags when I'm doing nothing but moving it across the screen. I've ran a few virus scans that found nothing.

I don't know if this is needed. But this showed up so I copied it.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88000F4DF01
BCP3: FFFFF88003316338
BCP4: FFFFF88003315B90
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo ThinkPad Edge E530
OS
Microsoft Windows 7 Ultimate 64-bit
CPU
Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz
Motherboard
LENOVO 62724FU
Memory
4.00 gb 3.60 gb usable
Graphics Card(s)
Intel(R) HD Graphics 4000
Sound Card
Conexant 20671 SmartAudio HD, Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Antivirus
Avast and Malwarebytes
Browser
Firefox
Hello and welcome N mate try running these for starters

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 (in safe mode if you like)

if no go then run these it is only for elimination purposes because I think you may have a graphics driver issue - see below for drive download

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download frombleeping computer delete any rubbish found with the malware scans

(NB If one is runningKaspersky security it may rant about ADW - just ignore it or disable Kasperskywhile the ADW is being used)

https://downloadcenter.intel.com/se...Core™+Processors+with+Intel®+HD+Graphics+2500
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Thank you for your help.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo ThinkPad Edge E530
OS
Microsoft Windows 7 Ultimate 64-bit
CPU
Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz
Motherboard
LENOVO 62724FU
Memory
4.00 gb 3.60 gb usable
Graphics Card(s)
Intel(R) HD Graphics 4000
Sound Card
Conexant 20671 SmartAudio HD, Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Antivirus
Avast and Malwarebytes
Browser
Firefox
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