BSOD When playing games - Driver related.

[Chronox]

Good day everyone !

BEFORE READING:

I updated the info of this old thread, because I found the source of the problem, read the UPDATE at the end !

As the topic title says im gettin some BSOD after playing games for like 5-10 minutes.

DRIVER_IRQL_NOT_LESS_OR_EQUAL <----- This is what I see in the MEMORY.DMP after using WinDbg application.

It seems there is some driver problems(Some USB Port thingy and random MpKsl497dd46d services/drivers-Added image) but im not sure, thats why Im posting this here

EDIT: I also "fixed" an AOD Driver 4.1 issue after posting this lol.

I will attach the DUMP and System health files.

Entire MERMORY.dmp file :

ADDITIONAL SYSTEM INFO !
- x86 (32-bit) or x64 ? = x86
- the original installed OS on the system? = No. (Windows 7)
- an OEM or full retail version? = Full Retail
- What is the age of system (hardware) = About 3-4 years old
- What is the age of OS installation (have you re-installed the OS?)= 2 months (reinstalled)

Im using the latest Nvidia Driver released !

Thanks for the help !

UPDATE:

Found the real issue, Punkbuster ! Yes, the games I play use Punkbuster...

Now about the problem: Punkbuster have always had problem with Realtek integrated sound cards, wich relate to my crashes (freezes and BSODs with looping sound !)

Im currently trying to get in contact with Realtek about this issue.

"How are you sure this is the problem ?" you say ? Well, basically after DISABLING the onboard sound and playing the games for hours and hours gave me no crashes !

The solution ? : there is no solution... At least fixing it !. But the best one is to get an external sound card, being an USB sound card the best solution to this !

Markes as unsolved lol !

 

[writhziden]

Problem Devices:

MpKsl497dd46d	ROOT\LEGACY_MPKSL497DD46D\0000	This device is not present, not working properly or does not have all the drivers installed.
MpKsl5cb65dec	ROOT\LEGACY_MPKSL5CB65DEC\0000	This device is not present, not working properly or does not have all the drivers installed.
MpKsla11f4701	ROOT\LEGACY_MPKSLA11F4701\0000	This device is not present, not working properly or does not have all the drivers installed.

The above are related to Microsoft Security Essentials. It looks like it was not properly uninstalled when you removed it and replaced it with avast!. I had a similar problem with another antivirus program that I resolved with Hardware devices are not working or are not detected in Windows.


No .dmp files included in your crash reports. If you ran CCleaner after the most recent crash, that would explain the missing .dmps. Please refrain from using file cleaning programs, such as CCleaner, for the duration of your troubleshooting.


Your BugCheck does indeed indicate a driver issue. Until you have .dmps for us, we cannot determine which driver.

 

[Chronox]

Hello writhziden, thanks for your reply.

I ran the application you advised me to use for the MSE uninstalling issue, but the only thing it detected was a HP D110 Photosmart printer im using (BUT i can use the printer without problems). The MSE drivers/device problems are still there, or showing in the device manager.

About the dump file, i played BattlefieldPlay4Free again so when i get a BSOD i could generate another .dmp file.

I used the Windows_NT6_BSOD_jcgriff2 application again and attached the files to the main post, looks like the application cant find the dump files :S, could you please give me instructions in how to retrieve the dump files ? (BTW i stopped using CCleaner after reading your post )

Thanks for the help !

EDIT: Removed a RAM stick (512 MB DDR2) before all that because i couldnt get Windows to Start, now Im gettin kinda desperate lol, but now my PC didnt want to start so i just hit it a bit :X and it started and everything is fine...

 

[writhziden]

Since the jcgriff2 tool cannot seem to get the .dmp files, try http://www.sevenforums.com/tutorials/179397-dump-files-upload-sevenforums.html as a secondary method.

 

[Chronox]

Hi writhziden, i followed your instructions and compressed and uploaded the entire memory.dmp file in mediafire.

Here is the link

I ´ve had many problems with my PC before this happened, they were all similar, maybe you can find something else there.
I also added it to the main post.

Thanks again for the help !

 

[writhziden]

Crashes indicate your mouse as the likely culprit. What kind of mouse are you using?

I note that it is also USB related, so it may not be your mouse and could be another USB device. It may be related to the webcam (this is what I strongly suspect). Here is some helpful info for tracking down the USB issue:

• Start with http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
  
  1. Shut down and turn off the computer.
  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  3. "Remove the computer from any port replicator or docking station, disconnect
     cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
     power from components is drained to clear the software connections between the BIOS
     and hardware and clear any corruption in the temporary memory.
  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
     and mouse should suffice and be the only peripherals reconnected.
  6. Turn it on to reinitialize the software connections between the BIOS and hardware

 

[Chronox]

Thanks for the reply writhziden, im currently following the USB Driver- General Fix for problems link you gave me.

The web camera Im "using" (I never do), is this one : http://alege.net/webcameras/img/97.jpg Intel cs330 camera !, it is REALLY old, my Father bought it about 8-10 years ago.

And my optical mouse is this one http://www.trainermed.com/docs/productos/14ed17cdff-1.jpg
Genius Xscroll mouse.

BTW what should i do with the Microsoft Security essentials devices problem ? Should i manually uninstall them ?(The Microsoft Fix it software didnt do the job :X)

Thanks for everything !

EDIT: Followed your instructions. all of them, and Restarted the PC (I added the 512 DDR2 RAM Stick and booted without problems ), Right after windows started, the system searched and installed my optical mouse driver, i think i will plug in the rest of the devices.(gamepad and NOT the camera, i dont even use it LOL)

Gonna try and play BattlefieldPlay4Free, wich crashed and BSOD´d me :X

EDIT2: No BSODs so far ! if things continue this good i will mark the problem as solved Thank you so much...

 

[writhziden]

For the MSE devices issues, you have a couple options. You can try uninstalling them manually through Device Manager as an administrative user (Start Menu -> Control Panel -> Hardware and Sound -> Device Manager). You could also try uninstalling avast!, installing MSE, uninstalling MSE, and then installing avast! again.

To uninstall avast!, use the avast! uninstall utility.

You may need http://www.sevenforums.com/tutorials/77614-device-manager-hidden-devices.html to find the devices and remove them.

 

[Chronox]

Hi writhziden !

I uninstalled the MSE devices manually, no problem.

Now about the BSOD, well i played like 30 minutes of Battlefield last night without problems (I couldnt finish a single round before)

But today i tried to play Crysis a bit but my PC Freezed ! just like that :S, Im currently reinstalling Battlefield to test it again... BTW I can play other games like Ragnarok Online without problems, it seems that games with low requirements dont give me any problem.

EDIT: Played F.E.A.R Single player, and my PC just rebooted :S, BSOD are gone but now my PC just reboots when playing !

 

[writhziden]

Random reboots are usually hardware related. Run some hardware checks.

• If you are overclocking any hardware, please stop.
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    
    
  • Follow the steps for doing CPU stress test using IntelBurnTest
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  
     Warning

  Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!
  
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[Chronox]

Hi writhziden, I found some problems after installing Speccy (RealTemp does not support my processor) AMD Athlon 64 X2 5200+

The temperatures shown in the image are in stand by !

The GPU and motherboard temperatures seem ok to me, but I think the CPU Temperature is a bit high...


I will follow the next steps and post informationa ccordingly.

Thanks for your help !

 

[writhziden]

Those temperatures are very high, even dangerously so. Maximum temperature for that processor is 55-68 C

AMD Processors for Desktops: AMD Phenom


Anything over 55 and you should worry under stress. Make sure you have adequate cooling and the heatsink is properly seated on the motherboard. If you gently wiggle it with your finger, you should not feel any give; it should be tight to the board. Also, re-apply your thermal compound: Thermal Paste and How To Use It | techPowerUp

As you add and remove hardware (or wiggle the heatsink), follow these steps for ESD safety:

1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.

Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[Chronox]

Hi writhziden, I finished stability tests for my GPU, MAX Temp reached at 99% usage with the benchmarking was 74C, wich was constant, not bad i think... Same with the memory test, no errors (small test lol)

About the CPU temperature.. The heatskink is tight !, but I remembered.... That I have never changed the thermal paste before.. Not even once with this PC after 3 years ! Maybe I should find someone to lend me some good thermal paste for my CPU...

BTW I played Battlefield without problems, not a single crash.

Thanks for the help !

 

[writhziden]

You're welcome. Let us know how things go with the thermal paste.

 

[Chronox]

Hi writhziden !

It seems Speccy tricked me :S, when I opened HWinFO32 to analyze my CPU temperature, it showed the following :

Looks like I got it wrong, but my CPU temperatures are still a bit high tho.... Gonna proceed with the Thermal paste thing anyway... But I just wanted to post the info here !

I think I cant perform an Intel Burn test, the difference beetween the current and max temperatures are less than 20C.

Thanks !

 

[writhziden]

You're welcome! I agree, thermal reapplication is still a good idea. Nice step not running the IntelBurn Test until after that is done.

 

[Chronox]

Hi writhziden, its been a long time now.

I did a clean install for windows 7 and now im using W7 Professional (x86). (That was last week)

I discovered that 1 RAM stick was giving problems (random 512 DDR2 MB stick assembled in Malassya, no brand), whenever i plug it my system wont start so i removed it and everything ran so smoothly...

Everything has been running good until today... I ve got a random MEMORY_MANAGEMENT BSOD, it looks like Windows generated a minidump, and I would really appreciate if you could help me identitying a new or old problem, Thanks.

Attached minidump file + jcfrigg2 + syshealthreport Updated !

 

[writhziden]

Your crash reports indicate a possible problem with your Windows installation. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.

NOTE: The MGADIAG report does not contain any sensitive or personal information, and is best posted un-edited for us to be able to help.

7. Select (highlight) all of the MGADiag report that you just pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted. (see screenshot below)

View attachment 218672

 

[Chronox]

Done, here is the info !

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B0C20717-EBF9-42B2-9D49-E6A705015E96}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B0C20717-EBF9-42B2-9D49-E6A705015E96}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1552845548-2688335759-557464253</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>D5468AT-ABA ALONPAV</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.17 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080423000000.000000+000</Date></BIOS><HWID>9BA83407018400F8</HWID><UserLCID>240A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora est. Pacífico, Sudamérica(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versión del Servicio de licencias de software: 6.1.7601.17514

Nombre: Windows(R) 7, Professional edition
Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
Id. de activación: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
PID extendido: 00371-00178-926-700008-02-9226-7600.0000-1712012
Id. de instalación: 004110536051139291741772575350146216566382085562718693
URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
Clave de producto parcial: 6P6GT
Estado de la licencia: con licencia
Recuento de rearmado de Windows restante: 4
Hora de confianza: 27/06/2012 11:13:01 p.m.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:19:2012 21:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAJJSmbdac5luSAL5uiMNu5GA+lK/I9A==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HP-CPC        SLIC-CPC
  FACP            HP-CPC        SLIC-CPC
  HPET            HP-CPC        SLIC-CPC
  MCFG            HP-CPC        SLIC-CPC
  SSDT            HP-CPC        SLIC-CPC
  SLIC            HPQOEM        SLIC-WKS

 

[NoelDP]

Done, here is the info !

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
Other data-->
 
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer>
<Model>D5468AT-ABA ALONPAV</Model></SYSTEM>
<BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer>
<Version>5.17 </Version><SMBIOSVersion major="2" minor="4"/>
<Date>[B]20080423000000.000000+000[/B]</Date></BIOS
Licensing Data-->
Versión del Servicio de licencias de software: 6.1.7601.17514
 
Nombre: Windows(R) 7, Professional edition
Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
Clave de producto parcial: 6P6GT
Estado de la licencia: con licencia
Recuento de rearmado de Windows restante: 4
Hora de confianza: 27/06/2012 11:13:01 p.m.
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:19:2012 21:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HP-CPC        SLIC-CPC
  FACP            HP-CPC        SLIC-CPC
  HPET            HP-CPC        SLIC-CPC
  MCFG            HP-CPC        SLIC-CPC
  SSDT            HP-CPC        SLIC-CPC
[B]  SLIC            HPQOEM        SLIC-WKS[/B]

The Windows installation is counterfeit.
The machine is one built in 2008 - over a year before Windows 7 was released - and cannot possibly support a OEM_SLP Key for WIndows 7.
The BIOS SLIC table has been simulated by a hacker's Activation Exploit - and doesn't mathc the rest of the BIOS.

Fow what version and edition of WIndows is the system Licensed, according to the COA sticker on the case?

Who installed the 'upgrade' and from where was it purchased?