BSOD when updating

R

rijnland

New member
Local time
7:11 AM
Messages
3
Hi all, I hope you are able to help me with the following problem:

1 day after installing SP1 for Windows 7 my pc started showing BSOD during further updates.

The error is always caused by ntsf.sys and is reported as STOP 0x050, “page fault in non paged area”

I have since checked many things: I replaced the single 4GB ram for two new 4GB dimms, no effect.

I checked the HD with seatools in a DOS boot, a short scan reported a problem initially, a long scan found 1 error but crashed before the repair. A rerun of the long scan completed, allowing me to fix the error, and the subsequent and further short and long scans reported no problems with the HD. But the problem still occurs.

as far as troubleshooting goes:
I cannot further update Windows because it give BSOD
I have tried removing Avast v6.0, but during this process BSOD
I cannot install updated MB drivers since this will also give a BSOD.
Running chkdsk also results in BSOD.

I found a work around the frequent occurring BSOD by disabling the auto update feature of Windows. It turns out that any attempt to update programs incl. Windows gives a BSOD during / at the end of the the “creating system restore point” phase.
Also I need to switch of auto sleep mode, because during waking up it give a BSOD

So I think either there is a hardware problem somewhere, and then I need to replace that, or it is a software problem in which case I most likely have to reinstall everything. I hope you can point me to the right cause of these problems. Thanks a lot for looking!

Specs below and the zip file is attached.
Windows 7 professional x64 upgrade (pre exsisting XP licence was required, student/faculty version)
System is ~10 months old, OS installed when PC was received
 

My Computer

OS
Microsoft Windows 7 professional x64, SP1
rijnland said:
I checked the HD with seatools in a DOS boot, a short scan reported a problem initially,
a long scan found 1 error but crashed before the repair.
Click to expand...

Hi -

7 of the 9 BSODs had bugcheck 0x50 = invalid memory referenced
2 - 0xd6 (,0x0,,) = driver attempted to read memory beyond the end of its pool allocation

All 9 BSODs were VERIFIER_ENABLED, but no 3rd party driver listed, which indicates hardware failure. ntfs.sys listed as probable cause.

Bad HDD is the likely culprit and needs to be replaced.

If the system is 10 months old and covered under warranty, contact the system manufacturer.


Windbg Logs
--> http://sysnative.com/bsod2011/jcgrif..._jcgriff2_.txt
--> http://sysnative.com/bsod2011/jcgrif...riff2_.txt.zip

Regards. . .

jcgriff2


`

BSOD SUMMARY
Code: 
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071811-21793-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631[/FONT]
[FONT=lucida console]Debug session time: Mon Jul 18 15:46:29.211 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 2:07:31.881[/FONT]
[FONT=lucida console]Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x50[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124[/FONT]
[FONT=lucida console]Bugcheck code 00000050[/FONT]
[FONT=lucida console]Arguments fffff980`6b940000 00000000`00000000 fffff880`01237334 00000000`00000000[/FONT]
[FONT=lucida console]BiosVersion = 0501   [/FONT]
[FONT=lucida console]BiosReleaseDate = 08/03/2010[/FONT]
[FONT=lucida console]SystemManufacturer = System manufacturer[/FONT]
[FONT=lucida console]SystemProductName = System Product Name[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071811-24039-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631[/FONT]
[FONT=lucida console]Debug session time: Mon Jul 18 11:04:56.352 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 6:06:44.632[/FONT]
[FONT=lucida console]BugCheck D6, {fffff9803bc01000, 0, fffff88001241334, 0}[/FONT]
[FONT=lucida console]Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xD6[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0xD6_VRF_Ntfs!memmove+124[/FONT]
[FONT=lucida console]Bugcheck code 000000D6[/FONT]
[FONT=lucida console]Arguments fffff980`3bc01000 00000000`00000000 fffff880`01241334 00000000`00000000[/FONT]
[FONT=lucida console]BiosVersion = 0501   [/FONT]
[FONT=lucida console]BiosReleaseDate = 08/03/2010[/FONT]
[FONT=lucida console]SystemManufacturer = System manufacturer[/FONT]
[FONT=lucida console]SystemProductName = System Product Name[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071811-21060-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631[/FONT]
[FONT=lucida console]Debug session time: Sun Jul 17 16:22:34.435 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:06:02.065[/FONT]
[FONT=lucida console]Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x50[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124[/FONT]
[FONT=lucida console]Bugcheck code 00000050[/FONT]
[FONT=lucida console]Arguments fffff980`363c0000 00000000`00000000 fffff880`01252334 00000000`00000000[/FONT]
[FONT=lucida console]BiosVersion = 0501   [/FONT]
[FONT=lucida console]BiosReleaseDate = 08/03/2010[/FONT]
[FONT=lucida console]SystemManufacturer = System manufacturer[/FONT]
[FONT=lucida console]SystemProductName = System Product Name[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071711-25864-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631[/FONT]
[FONT=lucida console]Debug session time: Sun Jul 17 08:21:06.836 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:07:53.506[/FONT]
[FONT=lucida console]BugCheck D6, {fffff9801aa01000, 0, fffff8800124a334, 0}[/FONT]
[FONT=lucida console]Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xD6[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0xD6_VRF_Ntfs!memmove+124[/FONT]
[FONT=lucida console]Bugcheck code 000000D6[/FONT]
[FONT=lucida console]Arguments fffff980`1aa01000 00000000`00000000 fffff880`0124a334 00000000`00000000[/FONT]
[FONT=lucida console]BiosVersion = 0501   [/FONT]
[FONT=lucida console]BiosReleaseDate = 08/03/2010[/FONT]
[FONT=lucida console]SystemManufacturer = System manufacturer[/FONT]
[FONT=lucida console]SystemProductName = System Product Name[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071711-22011-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631[/FONT]
[FONT=lucida console]Debug session time: Sun Jul 17 07:52:12.600 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:04:33.880[/FONT]
[FONT=lucida console]Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x50[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124[/FONT]
[FONT=lucida console]Bugcheck code 00000050[/FONT]
[FONT=lucida console]Arguments fffff980`18940000 00000000`00000000 fffff880`01258334 00000000`00000000[/FONT]
[FONT=lucida console]BiosVersion = 0501   [/FONT]
[FONT=lucida console]BiosReleaseDate = 08/03/2010[/FONT]
[FONT=lucida console]SystemManufacturer = System manufacturer[/FONT]
[FONT=lucida console]SystemProductName = System Product Name[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071711-20997-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631[/FONT]
[FONT=lucida console]Debug session time: Sat Jul 16 05:35:06.621 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:19:46.901[/FONT]
[FONT=lucida console]Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x50[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124[/FONT]
[FONT=lucida console]Bugcheck code 00000050[/FONT]
[FONT=lucida console]Arguments fffff980`2fcc0000 00000000`00000000 fffff880`01222334 00000000`00000000[/FONT]
[FONT=lucida console]BiosVersion = 0501   [/FONT]
[FONT=lucida console]BiosReleaseDate = 08/03/2010[/FONT]
[FONT=lucida console]SystemManufacturer = System manufacturer[/FONT]
[FONT=lucida console]SystemProductName = System Product Name[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071511-20280-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631[/FONT]
[FONT=lucida console]Debug session time: Fri Jul 15 11:37:15.109 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:26:14.779[/FONT]
[FONT=lucida console]Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x50[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124[/FONT]
[FONT=lucida console]Bugcheck code 00000050[/FONT]
[FONT=lucida console]Arguments fffff980`53c40000 00000000`00000000 fffff880`01229334 00000000`00000000[/FONT]
[FONT=lucida console]BiosVersion = 0501   [/FONT]
[FONT=lucida console]BiosReleaseDate = 08/03/2010[/FONT]
[FONT=lucida console]SystemManufacturer = System manufacturer[/FONT]
[FONT=lucida console]SystemProductName = System Product Name[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071511-22791-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631[/FONT]
[FONT=lucida console]Debug session time: Fri Jul 15 11:09:44.252 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:22:44.532[/FONT]
[FONT=lucida console]Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x50[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124[/FONT]
[FONT=lucida console]Bugcheck code 00000050[/FONT]
[FONT=lucida console]Arguments fffff980`40740000 00000000`00000000 fffff880`0125c334 00000000`00000000[/FONT]
[FONT=lucida console]BiosVersion = 0501   [/FONT]
[FONT=lucida console]BiosReleaseDate = 08/03/2010[/FONT]
[FONT=lucida console]SystemManufacturer = System manufacturer[/FONT]
[FONT=lucida console]SystemProductName = System Product Name[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071511-21387-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631[/FONT]
[FONT=lucida console]Debug session time: Fri Jul 15 10:45:52.203 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:04:15.483[/FONT]
[FONT=lucida console]Probably caused by : Ntfs.sys ( Ntfs!memmove+124 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x50[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0x50_VRF_Ntfs!memmove+124[/FONT]
[FONT=lucida console]Bugcheck code 00000050[/FONT]
[FONT=lucida console]Arguments fffff980`2d400000 00000000`00000000 fffff880`01243334 00000000`00000000[/FONT]
[FONT=lucida console]BiosVersion = 0501   [/FONT]
[FONT=lucida console]BiosReleaseDate = 08/03/2010[/FONT]
[FONT=lucida console]SystemManufacturer = System manufacturer[/FONT]
[FONT=lucida console]SystemProductName = System Product Name[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
 
[FONT=lucida console]by [COLOR=navy]jcgriff2     [/COLOR][/FONT]
 
[FONT=lucida console][COLOR=navy]      J. C. Griffith, Microsoft MVP[/COLOR]   [/FONT]
 
[FONT=lucida console]        [URL="https://mvp.support.microsoft.com/profile/Griffith"][COLOR=#000055][U]https://mvp.support.microsoft.com/profile/Griffith[/U][/COLOR][/URL]   [/FONT]
 
[FONT=lucida console]        [URL="http://www.sysnative.com"][COLOR=#000033][U]www.sysnative.com[/U][/COLOR][/URL][/FONT]
 
[FONT=lucida console]        [URL="http://www.jcgriff2.com"][COLOR=#000055][U]www.jcgriff2.com[/U][/COLOR][/URL] [/FONT]
 
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]
 

My Computer

OS
Windows 7 - Vista
Thanks for this rapid reply! I have now ordered a new HDD and will report back once it is installed.
 

My Computer

OS
Microsoft Windows 7 professional x64, SP1
additional [HARDWARE ERROR]

To make an image of my old HDD so restoring this on the new HDD would be easier I used clonezilla.

I booted from the CD and ran the program, which while running reported many [HARDWARE ERROR]s
--> NORTHBRIGDE ERROR (node 0, core 0) or core 1 , L3 ECC DATA CACHE ERROR
--> CACHE LEVEL L3/GEN ...

I am not sure but I think this might indicate other problems than (only) the HDD?

Any further imput appreciated!
Thanks,
Reindert
 

My Computer

OS
Microsoft Windows 7 professional x64, SP1
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