BSOD When watching videos

[Dalejeffrey]

Hi folks. I get a blue screen of death when watching , seems to be flash videos on youtube and so on.
If someone could help me out with these dump files that would be greatly appreciated.
Thanks for your time, Jeff.

 

[essenbe]

Hello, Dalejeffrey and welcome to the forums. I will try to help you. I need you do do something for me.

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

I looked at your last 5 dump files and this is what they all said.

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 9a6a1f68, 9713a6c8, 9713a2a0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
[COLOR="Red"]Probably caused by : atikmdag.sys[/COLOR] ( atikmdag+96f68 )

Followup: MachineOwner

That is your graphics driver and this is your currently installed driver

atikmdag
start    end        module name
9a60b000 9b350000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR="Red"]Thu Apr 17 21:09:29 2014[/COLOR] (53508959)
    CheckSum:         00CF2D87
    ImageSize:        00D45000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update the driver. If I knew your system specs and what card you have, I could be of more help and offer some suggestions. Also mentioned in one dump file was

*** WARNING: Unable to verify timestamp for tixhci.sys
[COLOR="Red"]*** ERROR: Module load completed but symbols could not be loaded for tixhci.sys[/COLOR]
 tixhci+0xd000

That is your Texas Instruments Extensible Host Controller Interface for USB 3.0 and this is your currently installed driver.

tixhci
start    end        module name
9b364000 9b3b5000   tixhci     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\tixhci.sys
    Image name: tixhci.sys
    Timestamp:        [COLOR="Red"]Thu Sep 08 16:09:16 2011[/COLOR] (4E692EFC)
    CheckSum:         0005167A
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That obviously needs updating too.

 

[Dalejeffrey]

Hello and thanks for helping me out. I updated my Specs a little bit better. In regards to updating my Texas instruments USB I went into system and It says its already up to date with the current drivers. I was able to update my video card so that should solve half the problem. thanks again for your time....

 

[essenbe]

The XHCI. You should be able to go to HP's web site for your particular computer model and update it from there.

 

[Dalejeffrey]

Thank you very much for your help... Ill do this and let you know how it gos.

 

[essenbe]

No problem. If you would like, I'll give you a few suggestions on getting a clean install with the graphics drivers and not install stuff you don't need, don't use and can potentially cause you problems.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html . Once you have them downloaded, uninstall your current driver from control panel. next clean up any left over drivers from following this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

 

[Dalejeffrey]

Thank you for your time and help im pretty sure the issue is solved. Thanks for the suggestions as well.
Jeff....

 

[essenbe]

Glad to hear that. I hope it continues for you. Once you feel sure the problem has been resolved, please mark this thread as solved. If you have any more problems, you can come back here and continue.