BSOD while browsing internet and playing, multiple errors

A

Andreformiga

New member
Local time
6:48 PM
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So about 5 days ago I started getting multiple BSOD with no apparent reason, sometimes I was just using a web browser, also during a session of BF3. And as I know close to nothing about how to solve this, I uploaded my mini dump folder content, so maybe someone can help me shine some light on this situation. I already tried updating some drivers and removed Logmein Hamachi from my pc, but I keep getting blue screens. Thanks in advance
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell XPS L502X
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-2670QM CPU @ 2.20 GHz 2.20 GHz
Motherboard
Dell Inc. 04X7VP Intel PCH HM67
Memory
Smart Modular 6.00GB DDR3-SDRAM (1333 MHz); 1x2GB 1x4GB
Graphics Card(s)
Intel HD Graphics 3000; GeForce GT 525M
Hard Drives
Seagate ST9750420AS 750 GB 7200RPM
Antivirus
McAfee Security Center
Browser
Google Chrome
Hi Andreformiga.

Your issue is McAfee, apparently.
Code: 
fffff880`1c053fd8  fffff880`012adfbaUnable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for[URL="http://systemexplorer.net/file-database/file/mfehidk-sys/19132535"] mfehidk.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://systemexplorer.net/file-database/file/mfehidk-sys/19132535"]mfehidk.sys[/URL]
 mfehidk+0x3efba
Explanation here: What is mfehidk.sys from McAfee, Inc.? (id:19132535)
Code: 
fffff880`1c053ea8  fffff880`1d5ddbc5Unable to load image \SystemRoot\system32\drivers\mfeapfk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://systemexplorer.net/file-database/file/mfeapfk-sys/18017046"]mfeapfk.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://systemexplorer.net/file-database/file/mfeapfk-sys/18017046"]mfeapfk.sys[/URL]
 mfeapfk+0x15bc5
Explanation here: What is mfeapfk.sys from McAfee, Inc.? (id:18017046)

McAfee is a frequent BSOD causer. Uninstall McAfee Using McAfee Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Hi Arc, thanks for the reply
While I was waiting I looked around some more and found the name ntoskrnl.exe in every bsod report. And following that I found out that could mean problems with my memory, so I ran the HCI design MemTest and it found a lot of errors. Could that be causing the BSODs too?
I will uninstall McAfee and wait to see if it solves my problems.
Also, while I waited my pc BSODed a few more times, here are their blue screen views:
==================================================
Dump File : 112713-24679-01.dmp
Crash Time : 27/11/2013 19:41:20
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00000783
Parameter 2 : fffff880`1e2122b0
Parameter 3 : fffff980`1ad40000
Parameter 4 : fffff8a0`19e2bf20
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112713-24679-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 288.472
Dump File Time : 27/11/2013 19:42:34
==================================================

==================================================
Dump File : 112713-20482-01.dmp
Crash Time : 27/11/2013 19:01:09
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000020
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0462d6f2
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+2d6f2
File Description : Driver de Porta USB 1.1 e 2.0
Product Name : Sistema Operacional Microsoft® Windows®
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112713-20482-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 290.128
Dump File Time : 27/11/2013 19:02:06
==================================================

==================================================
Dump File : 112713-17908-01.dmp
Crash Time : 27/11/2013 13:55:39
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`034fb325
Parameter 3 : fffff880`1ad4efd0
Parameter 4 : 00000000`00000000
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+2325
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18228 (win7sp1_gdr.130731-2222)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112713-17908-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 290.400
Dump File Time : 27/11/2013 18:04:57
==================================================

==================================================
Dump File : 112713-37674-01.dmp
Crash Time : 27/11/2013 12:53:34
Bug Check String : ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code : 0x000000be
Parameter 1 : fffff880`1a02b329
Parameter 2 : 00000001`b00b7121
Parameter 3 : fffff800`0269a200
Parameter 4 : 00000000`0000000a
Caused By Driver : nwifi.sys
Caused By Address : nwifi.sys+6329
File Description : Driver da Miniporta NativeWiFi
Product Name : Sistema Operacional Microsoft® Windows®
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112713-37674-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 288.568
Dump File Time : 27/11/2013 12:55:18
==================================================

==================================================
Dump File : 112713-24804-01.dmp
Crash Time : 27/11/2013 12:41:13
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa90`07db6360
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`0286cec9
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112713-24804-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 289.248
Dump File Time : 27/11/2013 12:42:45
==================================================

==================================================
Dump File : 112713-22729-01.dmp
Crash Time : 27/11/2013 11:24:46
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff6fc`c09abfa8
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`029d2167
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112713-22729-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 288.496
Dump File Time : 27/11/2013 12:04:33
==================================================

==================================================
Dump File : 112713-22183-01.dmp
Crash Time : 27/11/2013 06:22:33
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041790
Parameter 2 : fffffa80`018e2b60
Parameter 3 : 00000000`0000ffff
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112713-22183-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 300.256
Dump File Time : 27/11/2013 10:32:04
==================================================

EDIT.
Had two more crashes after removing McAfee:
==================================================
Dump File : 112713-25412-01.dmp
Crash Time : 27/11/2013 20:49:58
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : 00000000`013ec001
Parameter 3 : 00000000`00000000
Parameter 4 : fffff700`01080000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112713-25412-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 288.472
Dump File Time : 27/11/2013 20:51:13
==================================================

==================================================
Dump File : 112713-25147-01.dmp
Crash Time : 27/11/2013 20:36:48
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffffa80`c3e4c31b
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`028b28b5
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112713-25147-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 288.848
Dump File Time : 27/11/2013 20:37:48
==================================================
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell XPS L502X
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-2670QM CPU @ 2.20 GHz 2.20 GHz
Motherboard
Dell Inc. 04X7VP Intel PCH HM67
Memory
Smart Modular 6.00GB DDR3-SDRAM (1333 MHz); 1x2GB 1x4GB
Graphics Card(s)
Intel HD Graphics 3000; GeForce GT 525M
Hard Drives
Seagate ST9750420AS 750 GB 7200RPM
Antivirus
McAfee Security Center
Browser
Google Chrome
Update.
Just had two more bsod, adding up to four since I removed McAfee. So maybe it wasn't its fault?
==================================================
Dump File : 112713-24351-01.dmp
Crash Time : 27/11/2013 22:43:42
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff801`028d3e53
Parameter 2 : 00000000`00000008
Parameter 3 : fffff801`028d3e53
Parameter 4 : 00000000`00000005
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+42ec
File Description : Gerenciador de Filtro do Filesystem Microsoft
Product Name : Sistema Operacional Microsoft® Windows®
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112713-24351-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 297.728
Dump File Time : 27/11/2013 22:45:17
==================================================

==================================================
Dump File : 112713-22947-01.dmp
Crash Time : 27/11/2013 22:32:28
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`04ff25f0
Parameter 3 : fffff880`1d9449a0
Parameter 4 : 00000000`00000000
Caused By Driver : portcls.sys
Caused By Address : portcls.sys+325f0
File Description : Port Class (Class Driver for Port/Miniport Devices)
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112713-22947-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 288.472
Dump File Time : 27/11/2013 22:33:38
==================================================
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell XPS L502X
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-2670QM CPU @ 2.20 GHz 2.20 GHz
Motherboard
Dell Inc. 04X7VP Intel PCH HM67
Memory
Smart Modular 6.00GB DDR3-SDRAM (1333 MHz); 1x2GB 1x4GB
Graphics Card(s)
Intel HD Graphics 3000; GeForce GT 525M
Hard Drives
Seagate ST9750420AS 750 GB 7200RPM
Antivirus
McAfee Security Center
Browser
Google Chrome
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