BSOD while browsing the internet and when lid is closed

[ieatlikeawolf]

View attachment 184027Windows 7, x64.
Intel Core2 Duo CPU, 4 gig ram
Original installation on the system, and I've never reinstalled it. I've had the laptop for about 1.5 years, Dell Studio 1555. It was bought new.

I get the BSOD at random moments, and it usually says fltmgr.sys (something like this) and the Driver Equal or Inequal message. I'm usually using my computer to go on the internet, although sometimes there's a BSOD when I close the lid. (I know because when I boot up the computer again it tells me there was an unexpected shutdown.) I'm pretty sure my drivers are all updated, and I'm running a firewall and an antivirus, so does anyone have any tips?

Thanks.

 

[zigzag3143]

Windows 7, x64.
Intel Core2 Duo CPU, 4 gig ram
Original installation on the system, and I've never reinstalled it. I've had the laptop for about 1.5 years, Dell Studio 1555. It was bought new.

I get the BSOD at random moments, and it usually says fltmgr.sys (something like this) and the Driver Equal or Inequal message. I'm usually using my computer to go on the internet, although sometimes there's a BSOD when I close the lid. (I know because when I boot up the computer again it tells me there was an unexpected shutdown.) I'm pretty sure my drivers are all updated, and I'm running a firewall and an antivirus, so does anyone have any tips?

Thanks.

No DMP files included in upload please try this method


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[ieatlikeawolf]

I'm pretty sure CCleaner cleaned out my memory dumps. However, I got another BSOD in the meantime, so I'm pretty sure I caught the dump for that one with this zip file.

Thanks.

 

[zigzag3143]

I'm pretty sure CCleaner cleaned out my memory dumps. However, I got another BSOD in the meantime, so I'm pretty sure I caught the dump for that one with this zip file.

Thanks.

Now we are making progress. This one was related to stflt.sys which is your spyware terminator.

I would remove it at least to test.

 

[ieatlikeawolf]

I uninstalled Spyware Terminator, and now my computer is much more stable than yesterday. No BSODs! (It's been crashing on and off for months now, but yesterday was just ridiculous.) Thanks so much!

 

[zigzag3143]

I uninstalled Spyware Terminator, and now my computer is much more stable than yesterday. No BSODs! (It's been crashing on and off for months now, but yesterday was just ridiculous.) Thanks so much!

My pleasure, good luck