Solved BSOD while doing backup

glencoe

New member
Local time
6:59 PM
Messages
6
Hi,

My computer is 99% used for my freelance job, so mostly office use. I experience random crashes, which sometimes show me BSOD screens, and other times, the PC just reboots without any warning (and no BSOD indication; all I see in the Windows events is a few critial/errors events leading to nothing special).
BSOD issues never seem to point to the same source, so I'm rather lost.

Yesterday, I had 3 BSOD within 24 hours (IRQL_NOT_LESS_OR_EQUAL twice and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED).

What I do notice is that crashes seem to happen more frequently while my PC is doing a full backup (once a week) with StorageCraft ShadowProtect. I did reach the company, and they went through several diagnostics, but their software doesn't seem to be the culprit.

Now, before considering reformatting (which would be the very last step, as I have loads of data, and it is a big hassle to reinstall everything), I'd like your help and see if I can fix the issues first...

Please find the log in attachment. If anyone can give me some hint, so I know where to check, that'd be amazing!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Win 7 Pro 64
CPU
Intel i7-3770K 3.50 GHz
Motherboard
ASUS P8H77-V LE
Memory
16 GB
Graphics Card(s)
Sapphire HD 7850 2G GDDR5 11200-07-20G
Sound Card
graphic card
Monitor(s) Displays
Acer G276HL; Samsung B2430HD; Samsung S23B300
Screen Resolution
1920x1080 (extended desktop on the 3 monitors)
Hard Drives
Samsung SSD 840 series 250GB
OCZ-VERTEX3 120GB
WDC WD1002FAEX-00Y9A0 1TB
WDC WD1002FAEX-00Z3A0 1TB
External WD Mybook 2TB (network)
PSU
Corsair TX650
Case
No name
Cooling
5 fans on the case, CoolerMaster Masterair Pro 4 on the CPU
Keyboard
Microsoft wireless keyboard 700 v2.0
Mouse
Logitech M500
Internet Speed
60 Mbps
Antivirus
Kaspersky Total Security 2017
Browser
Chrome 64-bit
Other Info
StarTech PCI420USB (USB ports)
Asix NetMOS NM9735 (serial ports)
Update or reinstall the Realtek LAN driver from ASUS.
Code:
0: kd> lmvm Rt64win7
Browse full module list
start             end                 module name
fffff880`05000000 fffff880`050be000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Oct 25 11:20:09 2012 (50890449)
    CheckSum:         000C14E6
    ImageSize:        000BE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Update or reinstall the Realtek LAN driver from ASUS.

Wow, I’m amazed... Could it be that simple? I uninstalled/reinstalled the driver. So far, no crash. I will see over the next days how stable it is! Thanks a lot axe0!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Win 7 Pro 64
CPU
Intel i7-3770K 3.50 GHz
Motherboard
ASUS P8H77-V LE
Memory
16 GB
Graphics Card(s)
Sapphire HD 7850 2G GDDR5 11200-07-20G
Sound Card
graphic card
Monitor(s) Displays
Acer G276HL; Samsung B2430HD; Samsung S23B300
Screen Resolution
1920x1080 (extended desktop on the 3 monitors)
Hard Drives
Samsung SSD 840 series 250GB
OCZ-VERTEX3 120GB
WDC WD1002FAEX-00Y9A0 1TB
WDC WD1002FAEX-00Z3A0 1TB
External WD Mybook 2TB (network)
PSU
Corsair TX650
Case
No name
Cooling
5 fans on the case, CoolerMaster Masterair Pro 4 on the CPU
Keyboard
Microsoft wireless keyboard 700 v2.0
Mouse
Logitech M500
Internet Speed
60 Mbps
Antivirus
Kaspersky Total Security 2017
Browser
Chrome 64-bit
Other Info
StarTech PCI420USB (USB ports)
Asix NetMOS NM9735 (serial ports)
Almost one week and no crash later... I think you found the issue, thanks a lot axe0!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Win 7 Pro 64
CPU
Intel i7-3770K 3.50 GHz
Motherboard
ASUS P8H77-V LE
Memory
16 GB
Graphics Card(s)
Sapphire HD 7850 2G GDDR5 11200-07-20G
Sound Card
graphic card
Monitor(s) Displays
Acer G276HL; Samsung B2430HD; Samsung S23B300
Screen Resolution
1920x1080 (extended desktop on the 3 monitors)
Hard Drives
Samsung SSD 840 series 250GB
OCZ-VERTEX3 120GB
WDC WD1002FAEX-00Y9A0 1TB
WDC WD1002FAEX-00Z3A0 1TB
External WD Mybook 2TB (network)
PSU
Corsair TX650
Case
No name
Cooling
5 fans on the case, CoolerMaster Masterair Pro 4 on the CPU
Keyboard
Microsoft wireless keyboard 700 v2.0
Mouse
Logitech M500
Internet Speed
60 Mbps
Antivirus
Kaspersky Total Security 2017
Browser
Chrome 64-bit
Other Info
StarTech PCI420USB (USB ports)
Asix NetMOS NM9735 (serial ports)
You're welcome :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
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