BSOD while playing Warframe, caused by driver rdpencdd.sys

[mmurray1988]

Hello

I was in the middle of playing Warframe while streaming music via YouTube when everything froze up.

I pulled up the task manager to exit out of programs individually. I could not open up any programs after closing them.

I then attempted to restart, but the computer froze up, so I manually shut it down. After attempting to restart, my first screen with the ASUS logo was filled with static boxes. When I got to the log on screen, I tried to log in, but was given a BSOD.

I restarted the computer in safe mode, and was able to log on, but still have the static on screen as I am typing this up.

Any help is appreciated. Thanks.

EDIT: When logged on normally, my screen will flicker with static and turned black, and after returning a bubble will come up mentioning Nvidia Kernel display error. I reinstalled my Nvidia, but I am still getting the same issues.

 

[mmurray1988]

Another BSOD after restarting

I received another BSOD after restarting my PC and trying to log on normally.

 

[MrPepka]

Have you checked the graphics card on another computer to rule out its damage? Once I met with such a case and was guilty of soldered chip. Maybe you have a similar problem?

 

[mmurray1988]

Have you checked the graphics card on another computer to rule out its damage? Once I met with such a case and was guilty of soldered chip. Maybe you have a similar problem?

No, and I don't have any other PC that would be compatible with it to test.

 

[Vineet Garg]

Hi All,
Greets,
mmurray1988 : As said by MrPepka, It seems Graphic card or Driver is the issue but first of all we need to largely google the bug/error codes of the two BSOD crashes to find the way out.

On analyzing the two Minidump files ( .dmp ) of the two crashes with BlueScreenView :

(i) BLACKOUT-Sat_06_15_2019__75737_48 : Technical Information:

*** STOP: 0x00000116 (0xfffffa800fe27010, 0xfffff8800f22b630, 0x0000000000000000,
0x0000000000000002)

*** rdpencdd.sys - Address 0xfffff88004951388 base at 0xfffff880015ec000 DateStamp
0x4a5bce62

(ii) BLACKOUT-Sat_06_15_2019_221340_81 : Technical Information:

*** STOP: 0x00000116 (0xfffffa801007b010, 0xfffff88003588630, 0x0000000000000000,
0x0000000000000002)

*** VIDEOPRT.SYS - Address 0xfffff88002d63388 base at 0xfffff88001872000 DateStamp
0x5c6e1d55

Thanks & Regards. ...

 

[MrPepka]

The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed. (BSOD Index)
Was that what it was?

 

[mmurray1988]

Thanks for the replies.

Are you asking me a question? All I have done with the drivers is a reinstall.

 

[MrPepka]

My previous post was directed to the user Vineet Garg

 

[Vineet Garg]

Great!

The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed. (BSOD Index)
Was that what it was?

Hi,
To Both Of You :
Great finding, Thanks, Same way we have to solve the problem!

I feel WhoCrashed does a better & more friendly job than BlueScreenView
BlueScreenView was not coming out with the Bug Check String : VIDEO_TDR_ ERROR but WhoCrashed confirmed it.
Here is what WhoCrashed found in the two BSODs :

(i) BLACKOUT-Sat_06_15_2019__75737_48\061519-12308-01.dmp :

This was probably caused by the following module: nvlddmkm.sys (0xFFFFF8800F22B630)
Bugcheck code: 0x116 (0xFFFFFA800FE27010, 0xFFFFF8800F22B630, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
product: NVIDIA Windows Kernel Mode Driver, Version 359.46
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 359.46
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 359.46 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

(ii) BLACKOUT-Sat_06_15_2019_221340_81\061519-8658-01.dmp :

This was probably caused by the following module: nvlddmkm.sys (0xFFFFF88003588630)
Bugcheck code: 0x116 (0xFFFFFA801007B010, 0xFFFFF88003588630, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
product: NVIDIA Windows Kernel Mode Driver, Version 359.46
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 359.46
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 359.46 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

Gaming + YouTube = Wrestling with Graphic Card!

( Rest : As the resources allow )

Thanks & Regards. ...

 

[mmurray1988]

Where do I get the drivers from?

Side question; am I going to need to update my gpu soon?

 

[Vineet Garg]

Hi All,
Greets,

First of all we should try Hard Reset/Power Reset on the PC. That can bring the PC back to a normal start/normal mode start.
Hard Reset should not be mixed with Factory Reset or PC Reset!

Here it tells how to do it on a laptop with removable battery : What is a Hard Reset?

Hard Reset is a little different for a desktop depending on power supply type/options. But if one understand the concept, he can easily perform it on a desktop as well.
The objective is to shut down the system completely, deny any type of power supply and/or power backup & drain any type of residual power in any basic component of the system to give it an all fresh start.

So,

1. Eject & remove/unplug all the external media & devices ( CD/DVDs, external CD/DVD drives, Pen drives, USB devices, External Audio devices, other external devices, etc. )
2. Shut down the system completely.
3. Put the main supply button off & take the male plug out of the supply. ( If you are using any power backup, UPS, Battery,etc. switch them off & take the male plug out.)
4. Now continuously press the power button, leaving/loosing it after every 5-10 seconds, for about 1:30 minutes.
5. Put the batteries back, male plug back in the supply sockets & switch on the supply & normally start the PC.

Report how it goes.

Thanks & Regards. ...

 

[Vineet Garg]

Hi All,
Greets,
We can open up our arms on stop error : 0x116 on this dedicated thread :
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Thanks & Regards. ...

 

[mmurray1988]

I did the hard reset and it powered up like normal, but still has the static, and after about 10 seconds I got a black screen followed by the Nvidia kernel error again.

What an I looking for on the other thread?

 

[torchwood]

Hi

Just a side note

see your running a dual graphics system,
are your intel drivers upto date, wouldn't hurt to check your Bios one as well.

Roy

 

[Vineet Garg]

So,

1.Download this driver for your NVIDIA GeForce GTX 670 Graphic card for Win 7 64.
Drivers | GeForce

2.Boot into Safe Mode & go ahead with installing this latest driver. ( if it asks for restart, let it restart normally )

3. After completing the installation , check whether all devices are showing good in the Device Manager, then restart the PC & report the status.

Thanks & Regards. ...

 

[mmurray1988]

I installed the Nvidia driver and restarted.

As soon as logging on, I got the Nvidia kernel error, and not long after my screen showed static and froze up.

 

[Vineet Garg]

Hi

Just a side note

see your running a dual graphics system,
are your intel drivers upto date, wouldn't hurt to check your Bios one as well.

Roy

torchwood : Thanks for the tip Sir! ( Please take lead! )

mmurray1988 : As pointed by sir torchwood, you have two Graphic cards & the on-board Intel Graphic Card is a 'problem device' in your system information which says 'Device Not Available' 'The drivers for this device are not installed '
As I come to know : When well configured, an on board card is meant to work while there is low graphic stress & thereby use power saving & keeps a system cool.
If Intel card is the problem, the other card will be in the function all the time, there will be excessive heat & the system will be turned off automatically.
The other thing may be that the two graphic cards are in conflict.

So,
1. Check whether the Intel HD Graphics 4000 is installed & showing well in the Device Manager ?
2. Boot into Safe Mode & Disable NVIDIA Card in the Device Manager. Then boot normally, Go into the Device Manager, Check the status of Intel & NVIDIA Card & Report how it all goes & stands ? How is the look ?
Don't do any Graphic card straining activity right now.

Thanks & Regards. ...

( EDIT : The latest BIOS Version is already installed )

 

[mmurray1988]

The status for Intel is "the device is working properly."
However, I noticed the driver is from 2012. Could that have anything to do with it?

The status of Nvidia is "the device is disabled."

The same static still shows up.

 

[Vineet Garg]

Hi mmurray1988,
Greets,
1. So, Now that you have disabled NVIDIA Graphic Card, You are able to boot normally ? Does BSOD happen now ?
2. What you exactly mean by 'Static'. Can i have a nice snap ?
3. Apart from 'Static', How is the overall look in normal boot now ? Is it like Safe Mode Boot ?

 

[mmurray1988]

1. Yes, I was able to boot normally. I've left the PC alone for a couple hours and have come back to no error messages.
2. See attached. I call it static because the white/blue/red lines you see will move around with activity of the mouse. They are also on the boot up screen.
3. Yes, it is like safe mode with only the most basic showing.