Solved BSOD while playing C9 (First BSOD)

[sk0t0s]

Hi guys,

I recently experienced BSOD on my laptop while playing C9. This is the first time it happened.

Anyway, I just want to know what the source of that BSOD.

Here's my file using SF diagnostic tool.

View attachment 233168

Thanks Guys

 

[JMV2009]

This indicates a usbhub error, with symbol errors. Are you running a special usb device, or a special usb host (e.g. usb 3.0), or a special usb related hotfix?

***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: usbhub!_DEVICE_EXTENSION_HUB                  ***
***                                                                   ***
*************************************************************************
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
---------

 

[sk0t0s]

Thanks for your reply JMV2009.

Nope, but I was trying to install USB extension the other night but the installation failed.

I also thought that USB error is the cause of my BSOD. I was playing then suddenly my mouse and keyboard stopped working. They have lights on but not responding and then boom! BSOD.

What should I do to fix this?

 

[sk0t0s]

Here's the SS from device manager

View attachment 233176

I kinda suspecting that USB Composite Device. I have checked my desktop if there is existing "USB Composite Device" but I found nothing.

 

[Arc]

Eli, bad news

Please turn USB selective Suspense on, and observe if there is any changes or not.

If not, enable driver verifier, wait for another crash, and then upload it.

Dont worry, my friend, all will be ok

 

[sk0t0s]

Thanks my friend.

USB selective suspense is already enabled.

I just did the Driver Verifier

I guess we will wait for another crash. :sarc:

 

[sk0t0s]

I forgot to mention after that BSOD, All icons on my dock was reset to default icons. That's the only changes I noticed.

Anyway, until now it seem fine, no BSOD yet. I will wait to days to report back again and hopefully close this thread

 

[Arc]

Nice to know that you are not having any more problems, my friend

But, Dock icons are changed? A bit strange! Whatever, you can set them up again

 

[sk0t0s]

Yep! it is strange. Right now I keep it by default.

I'll set it up later Also i will play c9 to it for a couple of days using USB keyboard and mouse. Let see if i get the BSOD again...

I hope not

Question: Is it normal to have the "USB Composite Device" on my device manager? Because i did not found the same thing on my Desktop.

 

[Arc]

That is, probably your usb keyboard and mouse. If so, those will not be shown on the desktop

 

[sk0t0s]

USB keyboard and mouse are not connected but it is still showing even if i restarted the lappy already.

 

[Vir Gnarus]

Do you mean the crash is showing up still?

Do you use any external USB hubs? These often can cause trouble.

I personally can't point my finger on it outside of what's already been explained. It's USB, and it's a timeout issue on a particular port when changing the status of that port (to Disable, which is odd). I know an IRP was involved which would explain a lot more on the situation, but we'll need the kernel dump (MEMORY.DMP in Windows directory) to have any chance of reading it.

Otherwise, I'm stonewalled by the lack of information provided by the minidumps. Did you manage to have the system crash any when Driver Verifier was active? Minidumps from those would help.

As for the composite device, I do not doubt that it's related to some internal component in your laptop. A lot of laptop components utilize USB, so that's nothing unusual.

This can be caused by either drivers playing foul, or some USB hub (external or internal) failing, which internal USB hubs are usually one of the first things to go on a bad laptop motherboard.

 

[sk0t0s]

No crash until now. As I explained on my first or second post I have tried to install external USB hub but it failed so I don't bother to install it again. After 2 days while playing c9 my keyboard and mouse froze then here comes the BSOD.

Its my first BSOD, but until now theres no crash at all.. seem to be fine. I've been playing c9 since that BSOD. I guess its a one time BSOD.

Is it safe to remove that composite device? Just to make sure it will never happen again.

 

[sk0t0s]

I just turn driver verifier off. After playing non-stop I havent experience any crash. Seem to be fine.

Thanks for your help guys, my friend Archie

I marked this case solved

 

[Vir Gnarus]

Yeah, sometimes there just happens to be what we call phantom bugs, which are ones that pop up and then just as quickly disappear, never to be seen again. Maybe it has something to do with the planets aligning.