BSOD while playing Free Cell

[HairyScot]

My missus was busy playing Free Cell on her PC when BSOD occured.

 

[Northernsoul55]

Hi Hairyscot,

Looks like you have an issue with your NIC.

fffff800`00b9bcc8 fffff880`02ea7f27Unable to load image \SystemRoot\system32\DRIVERS\e1k62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1k62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k62x64.sys

Faulting Driver: e1k62x64.sys

fffff880`02e87000 fffff880`02ed0000 e1k62x64 e1k62x64.sys Thu Dec 10 17:37:53 2009 (4B2131F1)



This refers to : Intel 82577LM Gigabit NIC (Network Interface Card)
Intel Pro/1000 PCI Express Network Connection Driver K
Please update your drivers for this device:

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Ethernet+Components&ProductLine=Ethernet+Controllers&ProductProduct=Intel%c2%ae+82577+Gigabit+Ethernet+PHY&ProdId=3244&LineId=976&FamilyId=2280


Please select your operating system (Win 7 64-bit)
and download and install the latest driver:

Network Adapter driver for Win 7
Dated: 1/11/2013
Size: 18.0

0: kd> lmvm NEOFLTR_650_15551
start end module name
fffff880`01022000 fffff880`0103e000 NEOFLTR_650_15551 T (no symbols)
Loaded symbol image file: NEOFLTR_650_15551.SYS
Image path: \??\C:\Windows\system32\Drivers\NEOFLTR_650_15551.SYS
Image name: NEOFLTR_650_15551.SYS
Timestamp: Sat Apr 10 20:02:01 2010 (4BC0CB29)
CheckSum: 00025459
ImageSize: 0001C000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Juniper network filter driver is also causing issues.

NEOFLTR_650_15551.SYS

Please update the software or consider removing it completely.

http://www.juniper.net/uk/en/

Cheers

Dave

 

[HairyScot]

Thanks Dave.

The Intel driver required an uninstall and re-install and I actually got another BSOD as the uninstall completed.
The Juniper stuff is part of the VPN package the missus uses to connect to her office when working from home.
We don't mess with that so she'll need to get the office Network Guru to provide an update.

 

[Northernsoul55]

Please post another SF log if you experience another crash after installing the Intel drivers and i will take another look.

And maybe the Juniper was related to the NIC issue, but might be worthwile getting the network guy to have a look.

Thanks
Dave