BSOD whilst installing programs

[ross82]

Ok i was getting BSODs very regularly on my pc at seemingly random times (including during installation of windows) and i thought i had eliminated everything except for cpu and mobo. i RMA'd the cpu and the retailer said they had found a problem with it and sent me a new one.
i put the new one in my pc yesterday and since then i've had 4 BSODs., mostly whilst installing programs.

i'd really appreciate it if someone would help me with this, it's driving me crazy i've uploaded the sf_diagnostic results

thanks!

 

[Arc]

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Also, which antivirus do you use?

If those two come clean, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[ross82]

Thanks Arc,
I ran memtest overnight, it did 12 passes with no errors - does that mean i dont need to test the ram modules individualy?

the virus check came up clean, but thats not really surprising, when i got the replacement cpu on wednesday i installed windows from scratch, and i'd only been connected to the internet for an hour or so before i started this thread

i dont yet have antivirus installed on this computer as its usually not connected to the internet and im trying to squeeze maximum performance out of it

i enabled driver verifier and carried on installing stuff, but this time it blue-screened as i was closing down chrome.

diagnostic attached, thanks again for your help

 

[ross82]

i dont know if this helps but i've found a consistent way to may my pc bsod. i have quite a large suit of software on a set of dvds and every time i try to install it, i get a blue screen about halfway through the first dvd.

ive tried swapping out the dvd rive for another but the problem still happens.

i've uploaded new diagnostics, any thoughts?

thanks

 

[Arc]

Do the virus scans again.

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

And, then enable Driver Verifier as suggested earlier. You need to enable it, otherwise in this case it will not be helpful for you.

 

[ross82]

hmm every time i download mse and try to install it, it says extraction failed file is corrupt. when i tried yesterday, it would let me download it at all.

if i download the 32bit version of mse will that still do the job?

 

[Arc]

Go for the other steps then. As far as I can say upto that time, your system is infected.

 

[ross82]

ok thanks, i'll post back here when i have more

 

[ross82]

ok i did a full scan with mbam, i had to scan 1 hard drive at a time to stop it from spontaneously rebooting during the scan

i managed to get a decent download of mse, and when i tried to scan with that i got a blue screen! so i had to do the mse full scan in safe mode

both scans found a few bits of malware etc so i removed that, then i set up driver verifier again, started installing from a dvd, and got another blue screen. i've attached the dumps

thanks

 

[Arc]

Disable verifier now. It failed to catch anything .... so we may say that it is a hardware error. Also, I guess you have tried TDSSKiller too?

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Do some disc check ....

1. Update your SSD's Firmware
2. Re-seat the sata and power.
   
   
3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
4. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Re-seat and even try to seat the Optical Disc Drive in another SATA port. Change the SATA and power cables connecting the ODD and other HDDs.



Let us know the results.

 

[ross82]

ok i did all those suggestions, seatools for dos couldn't find any hard disks on my computer for some reason, so i had to use seatools for windows

i tried installing some big software from dvd to make it bsod but it worked fine for the first time. so then i tried copying a large amount of data from one hdd to another and that worked fine too. so then i loaded chrome to write a new post here and got an instant bsod!

i've attached the dumps in case it helps

 

[Arc]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[URL="http://www.carrona.org/bsodindx.html#0x0000000A"]BugCheck A[/URL], {fffffa98050d8350, 2, 1, fffff80002a3bbb8}

Probably caused by : memory_corruption ( nt!MiDeleteKernelStackPages+118 )

Followup: MachineOwner
---------

So it is not showing any real probable cause, as usual.

As per Carrona.org, STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUALhttp://www.carrona.org/bsodindx.html#top
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

As a test, care to uninstall SanityCheck?

Start Menu\Programs\SanityCheck

It is important to know what happens in absence of that program. To be safe from Rootkits, the best way is to use the standalone TDSSKiller.

 

[ross82]

ok i uninstalled sanity check yesterday afternoon. still had one bsod since then but that is a massive improvement compared to what it was like before. are there any more things we can try or is it coming down to faulty hardware now?

 

[Arc]

Ross, if you get any more BSODs, let us see those. Depending on the nature of those crashes, we will decide our next steps.

 

[ross82]

heres the new dump file. only the very last one happened after i uninstalled sanity check

thanks for your help

 

[Arc]

That one is not showing any specific cause, and it happened a long time ago, compared to the usual situation of the issue. So, not troubleshooting on it ATM, ok?
Now let us observe the situation. If it crashes again, we will start our action again.

What do you think about this plan?

 

[ross82]

sounds good

 

[ross82]

i just got another bsod whilst installing software. theres definitely still something wrong