BSOD windows 7 x64

Valerio

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6:18 PM
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Sometimes when i start computer or play games or download something this happens:
system specs in my profile

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1035

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000331
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF880063417DA
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\121616-14866-01.dmp
C:\Users\Valerio\AppData\Local\Temp\WER-30092-0.sysdata.xml
 
Last edited:

My Computer

Computer type
PC/Desktop
OS
windows 7 64bit
CPU
i5 4690K 3.5GHz
Motherboard
MSI z97M Gaming
Memory
g.Skill ddr3 4096mb 2x
Graphics Card(s)
Nvidia Geforce GTX 760
Antivirus
avira
Browser
chrome
Hello and welcome Valerio mate the dumps are showing a problem with the Realtek USB drivers
Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

FAULTING_MODULE: fffff80003454000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4c3bda5c

WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 0000000000000331 

CURRENT_IRQL:  0

FAULTING_IP: 
RTL8192cu+8c7da
fffff880`061477da 80a331030000fd  and     byte ptr [rbx+331h],0FDh

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  [COLOR="red"]WIN7_DRIVER_FAULT[/COLOR]

BUGCHECK_STR:  0xD1

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from fffff800034c5fe9 to fffff800034c6a40

STACK_TEXT:  
fffff800`04b97148 fffff800`034c5fe9 : 00000000`0000000a 00000000`00000331 00000000`00000002 00000000`00000001 : nt+0x72a40
fffff800`04b97150 00000000`0000000a : 00000000`00000331 00000000`00000002 00000000`00000001 fffff880`061477da : nt+0x71fe9
fffff800`04b97158 00000000`00000331 : 00000000`00000002 00000000`00000001 fffff880`061477da fffffa80`0ec0f790 : 0xa
fffff800`04b97160 00000000`00000002 : 00000000`00000001 fffff880`061477da fffffa80`0ec0f790 00000000`00000000 : 0x331
fffff800`04b97168 00000000`00000001 : fffff880`061477da fffffa80`0ec0f790 00000000`00000000 00000000`00000000 : 0x2
fffff800`04b97170 fffff880`061477da : fffffa80`0ec0f790 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
fffff800`04b97178 fffffa80`0ec0f790 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : RTL8192cu+0x8c7da
fffff800`04b97180 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0ec0f790


STACK_COMMAND:  kb

FOLLOWUP_IP: 
RTL8192cu+8c7da
fffff880`061477da 80a331030000fd  and     byte ptr [rbx+331h],0FDh

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  RTL8192cu+8c7da

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTL8192cu

IMAGE_NAME:  [COLOR="Red"]RTL8192cu.sys[/COLOR]

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner
---------

I suggest you update those drivers and see if the issue is fixed Support Center | MSI Global I am not sure if this is the right page as the MSI site is very convoluted:rolleyes:

I also suggest you update the NVidia too Drivers | GeForce
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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