Solved BSOD with Qualcomm WLAN(?) - BCCode d1, 4a

[YoYo155]

Fingers crossed !
Thanks for the update.

 

[asura8]

I'm baaaack! These errors seem more insightful though, hopefully.

Ran fine for five days before crashing this morning. The first time around, I kept it in in sleep mode instead of shutting it off for about three days. I forgot one evening and did a cold restart, and when that seemed fine did it a second time this morning as a test.

It failed the test.

Two blue screens, back to back. Information is in the attached .zip file.

 

[YoYo155]

Hi,
The one of the new dumps doesn't hold very much information apart from being related to steam.exe.
The second is very much blaming the nVidia driver again .

We're back to post #8, where I stated that there is a known issue with the 7xx series of GPUs
drivers and suggested to use the integrated graphics as a way stabilize the system for now.

 

[asura8]

Admittedly, I'm not particularly happy that the solution seems to be "wait for NVIDIA to fix their drivers."

This video card only had good reviews and was said to work with the motherboard fine; it seems astounding that I can't find more information about the situation if it was a driver dependent thing. Still, I guess I can afford to wait until the next set of NVIDIA drivers come out... or something.

Attached is one final set of logs, just to see if anything comes out of that before I give up on the matter for now.

Edit: As a final aside, of all the things that have been updated, it occurs to me that the BIOS has not received an update. Could this make a difference, or is it irrelevant to our problem?

Edit Edit: I think I may have found a solution. Some people have suggested taking the 314.22 drivers and modifying it to accept the GTX 760 as a driver on the system. http://forums.guru3d.com/showthread.php?t=377158 is an example of the process.

I've seen it a few times on the forum, so it seems like it could work. Do you think this is a good idea? Is it risk free?

 

[YoYo155]

Admittedly, I'm not particularly happy that the solution seems to be "wait for NVIDIA to fix their drivers."

This video card only had good reviews and was said to work with the motherboard fine; it seems astounding that I can't find more information about the situation if it was a driver dependent thing. Still, I guess I can afford to wait until the next set of NVIDIA drivers come out... or something.

Attached is one final set of logs, just to see if anything comes out of that before I give up on the matter for now.

Edit: As a final aside, of all the things that have been updated, it occurs to me that the BIOS has not received an update. Could this make a difference, or is it irrelevant to our problem?

Edit Edit: I think I may have found a solution. Some people have suggested taking the 314.22 drivers and modifying it to accept the GTX 760 as a driver on the system. Nvidia INF driver modding (Guide) - Guru3D.com Forums is an example of the process.

I've seen it a few times on the forum, so it seems like it could work. Do you think this is a good idea? Is it risk free?

I advise against, no it is not risk free.
The kernel is a place where code can execute without limits with the utmost level of privilege
and the OS is trusting that the drivers know what they are doing,
Modifying the drivers can lead to data corruption, which is what the BSOD is trying to prevent
each time it detects a violation of the kernel rules.

If experienced professionals in big companies such as nVidia and AMD for example write a driver
and validating the driver internally before it hits millions if not billions of PC, but issues still pop-up
has something to say about the complexity of the manner.
By running a modified version of the driver you're basically a test subject.

I do not recommend this in any way shape or form.

 

[asura8]

Okay: so don't try a non-700 series driver that has been juryrigged. Got it.

I just considered that this is an EVGA Superclocked GTX760, so would it be worth using their 3rd party equipment to try turning down the clock speed on the GPU? This doesn't seem to me like it would be related to the stability issues, but...

Kinda running out of thoughts other than: "Pray for a better WHQL soon"

 

[YoYo155]

By all means you can do anything you feel that will mitigate the crashes it is your
own right to perform whatever you desire with the hardware you own.

But from a technical stand point I don't see how downclocking a processor, in this a GPU, that it's whole
purpose in life is to fulfill the wish of the software, in this case a driver, will help.

Sorry for your situation, you can take comfort to the fact that it may arrive any day now.

 

[asura8]

Operating under the assumption that it was simply the drivers/video card combination, I have uninstalled the video card+drivers, installed a GTX 460 in its place, and reinstalled a stable driver for that. I got a blue screen similar to the others.

I have now uninstalled those drivers and reinstalled with the newest driver (which was the previously mentioned unstable 320.46 WHQL), and will tell you if there are any further issues.

Is this a sign that it is more likely a bad PCI-E slot?

 

[YoYo155]

The dump prior to last did pertain to the GPU, which one was installed?
How did you go about un/installing the drivers between the switch?

The last dump shows signs of of a root-kit again, did you remove the suspicious file last time?
I don't see any active anti-virus protection running on the machine as well.
Download Microsoft Security Essentials and Malwarebytes, install and perform a full system scan
of both but not simultaneously.

It also shows a lot of I/O activity. Is the SSD or any of the drives for that matter
connected to directly to the motherboard?
Are you using a SATA controller add-in card of some sort?

Also regarding the RAM testing, you have the latest intel chipset Z87, which isn't compatible
with the latest releases of MEMtest so the testing performed earlier are not valid, sorry I missed it before.

 

[asura8]

I'll try to answer as much as I can...

The dump PRIOR to last should have been with the GTX 760, unless I missed a fast blue screen (which is possible) on reboot. It has happened before.

The suspicious file was just a registration tool for ASUS, so I didn't remove it. I could always do so in the next run.

Both the SSD and Internal HD are directly connected to the motherboard. There were additional devices attached (mouse, keyboard, external HD, webcam), though these were all present while the computer was running without the video card and having no issues.

Considering the new chipset, how likely is it that a memory problem was missed? Wouldn't that be unlikely since the computer appears to run fine without the video card?

I'll remove the video card to attempt to get some stability and run both of those security programs, though TDSS Killer has found nothing of note in the past. It only finds SOMETHING if I require it to verify signatures.

Edit: It crashed with the GTX 460 on another PCI-E slot, so I doubt it is that/

 

[asura8]

Neither MalwareBytes or Microsoft Security Essential came up with anything.

Edit: So, it just crashed and is not able to initialize the disk for a crash dump.

The technical information is as follows:

It gave a SYSTEM_SERVICE_EXCEPTION

"Technical information:

*** STOP: 0x0000003B (0x000000000C0000005, 0xFFFFF960001463AA, 0xFFFFF8800865DF80, 0x0000000000000000)

*** win32k.sys - Address FFFFF960001463AA base at FFFFF96000080000, DateStamp 51aeb1a7."

Edit: Attached is latest logs.

 

[YoYo155]

OK just to establish a base line, because we did a lot of steps and some inconsistencies with the bugchecks
are starting to happen, remove any GPU from the system uninstall the GPU drivers completely and run the PC
for at least 72hrs in that configuration, I believe it shouldn't crash if it does post back here as we are looking at a different hardware problem.

And I don't believe that RAM is involved your dumps were somewhat consistent up until now.

 

[asura8]

OK just to establish a base line, because we did a lot of steps and some inconsistencies with the bugchecks
are starting to happen, remove any GPU from the system uninstall the GPU drivers completely and run the PC
for at least 72hrs in that configuration, I believe it shouldn't crash if it does post back here as we are looking at a different hardware problem.

And I don't believe that RAM is involved your dumps were somewhat consistent up until now.

I removed the GPU from the system and uninstalled the drivers prior to running those two scans that you required. After the scans, it crashed again. The latest log is that case.

 

[YoYo155]

Well that last crash is related to your integrated graphics.

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960001463aa, Address of the instruction which caused the bugcheck
Arg3: fffff8800865df80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

fffff880`0865d798  fffff880`0494a3f5 igdkmd64+0x1003f5
fffff880`0865d7a8  fffff880`0494a3f5 igdkmd64+0x1003f5
fffff880`0865d7b8  fffff880`048b447f igdkmd64+0x6a47f
fffff880`0865d898  fffff880`0485cb35 igdkmd64+0x12b35
fffff880`0865d8a8  fffff880`048b6e41 igdkmd64+0x6ce41
fffff880`0865d958  fffff880`04db3085 dxgmms1!VidSchiAdjustWorkerThreadPriority+0x1c5
fffff880`0865d998  fffff880`04db2ade dxgmms1!VidSchiSubmitCommandPacketToQueue+0x19a
fffff880`0865da08  fffff880`04db5855 dxgmms1!VidSchSubmitCommand+0x3ad
fffff880`0865da98  fffff880`04d98a9e dxgmms1!VIDMM_GLOBAL::OpenLocalAllocation+0x576
fffff880`0865dae8  fffff880`04ccdf19 dxgkrnl!DxgGetHandleDataCB+0x25
fffff880`0865daf8  fffff880`04d88127 dxgmms1!VidSchiInterlockedInsertTailList+0x47
fffff880`0865db48  fffff880`04db2d70 dxgmms1!VidSchiAllocateQueuePacket+0x158
fffff880`0865dc18  fffff880`04db2d70 dxgmms1!VidSchiAllocateQueuePacket+0x158
fffff880`0865dc48  fffff880`04db3085 dxgmms1!VidSchiAdjustWorkerThreadPriority+0x1c5
fffff880`0865dc88  fffff880`04db2ade dxgmms1!VidSchiSubmitCommandPacketToQueue+0x19a
fffff880`0865dcf8  fffff880`04db5855 dxgmms1!VidSchSubmitCommand+0x3ad
fffff880`0865dd58  fffff880`04ce93d5 dxgkrnl!DXGCONTEXT::SubmitPresentHistoryToken+0x425
fffff880`0865e0c8  fffff880`04d98a9e dxgmms1!VIDMM_GLOBAL::OpenLocalAllocation+0x576
fffff880`0865e118  fffff880`04ccdf19 dxgkrnl!DxgGetHandleDataCB+0x25

There is a BIOS update, please perform it.

• Z87-PRO - Motherboards - ASUS

View attachment 284787

   Warning

Flashing the BIOS is a risky procedure which when performed incorrectly will run the motherboard unusable.
If you're unsure on how to perform the flashing of the BIOS have a technician perform it for you.
Regardless, performing at you own risk.

 

[asura8]

And BIOS is now updated. How likely is it that the computer issues were a result of not having that set of stability fixes pushed?

Edit: Apparently, not likely. Latest crash log is here.

 

[YoYo155]

It's the iGPU again.

fffff880`0633d730  fffff880`041550b0 [U][B]igdkmd64[/B][/U]+0x10c0b0
fffff880`0633d748  fffff880`0416a2b7 [B][U]igdkmd64[/U][/B]+0x1212b7
fffff880`0633d768  fffff880`0414e7c8 [U][B]igdkmd64[/B][/U]+0x1057c8
fffff880`0633d788  fffff880`041492d4 [U][B]igdkmd64[/B][/U]+0x1002d4
fffff880`0633d798  fffff880`041493f5 [U][B]igdkmd64[/B][/U]+0x1003f5
fffff880`0633d7a8  fffff880`041493f5 [U][B]igdkmd64[/B][/U]+0x1003f5
fffff880`0633d7b8  fffff880`040b347f [U][B]igdkmd64[/B][/U]+0x6a47f
fffff880`0633d7d8  fffff880`0414ee50 [U][B]igdkmd64[/B][/U]+0x105e50
fffff880`0633d7e8  fffff880`040b42dc [U][B]igdkmd64[/B][/U]+0x6b2dc
fffff880`0633d848  fffff880`041492d4 [U][B]igdkmd64[/B][/U]+0x1002d4

You use:

Driver Version    9.18.10.3165

Download:

         Driver Version [U][B]9.18.10.3111 [/B][/U]

View attachment 284840

• Click Me

Let us know .

 

[asura8]

Hrm. I had updated to that newer version via the Intel utility this last set of attempts, prior to installing the video card. I'm going to leave my computer operating over the workday, but would it perhaps be worthwhile to attempt reinstalling the video card, since this appears to have been an underlying issue?

Assuming that this is now stable, of course.

 

[YoYo155]

You stated that intel updated utility never completed.

So. An update is in order.

Attempted to run the Intel Driver Utility, but it never completed.

One thing at a time please, let's get the machine completely stable then add piece by piece
that will make the procedure much clearer to diagnose.

Quick note;
Do you have a spare machine (not the new 87 chipset) you can test the RAM on?

 

[asura8]

That Intel Driver Update was prior to the reinstall. As stated during the reinstall process, I ran Intel Driver Update, it was able to detect the software, so I ran the update on that. It might be worth noting that it gives no product detection on the chipset, but claims it is valid. Perhaps the graphics update is not tuned to the Z87 chipset yet?

I do not have a spare computer on which to test the RAM.

 

[asura8]

And it crashed while left online during the day looping Youtube videos.

Dump is attached.