BSOD's and frequent Explorer.exe is not working

Freezymcgee

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Hello everyone, I purchased this computer about 2 years ago and experienced zero problems. About 2 weeks ago my computer randomly hard locked for the first time ever (mouse and everything froze solid, unable to ctrl/alt/del, had to shut down power and turn back on). When I turned the computer back on in would hard lock again with 15-30 minutes.

I took the computer into the shop(Canada Computers) and the service guy told me he reinstalled my windows but he could not discover the source of the lock-ups.

The hard lock is no longer occurring but now I am experiencing frequent BSOD's as well as other various problems such as "windows explorer has stopped working, windows is looking for a wolution to the problem", mozilla frequent crashing and recovering, and various programs not responding and then recovering. For example I currently cannot open notepad because it just says "notepad was stopped working, windows is looking for a solution to the problem".

Attached are the logs that I recovered using the Windows 7 Diagnostics tool as per the forum instructions. I couldnt rename the file because every time I try my windows explorer crashes and restarts.
thank you so much any insight would be greatly appreciated.
 

My Computer My Computer

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Windows 7 64 biti5-2500k8GEVGA Nvidia 560 ti
Computer type
PC/Desktop
OS
Windows 7 64 bit
CPU
i5-2500k
Motherboard
Gigabyte Z68A-D3-B3
Memory
8G
Graphics Card(s)
EVGA Nvidia 560 ti
Hard Drives
Western Digital 750 GB
Antivirus
MSE
Browser
Mozilla
If you are overclocking any hardware, STOP. Reset any changed values back to default.

Security App

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

   Information
  • :warn: Do not start the free trial of MalwareBytes, unselect that option when prompted.

    201305202124.png

  • :tip: Update and make full scans with both separately.
Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Run the scanners listed here: How to Scan Suspicious Files using Online Scanners

As well as Windows Defender Offline: How to Use Windows Defender Offline

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

  • :info: For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
orb.png

2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip
Do this test overnight.

BSOD BUGCHECK SUMMARY
Code:
[FONT="Lucida Console"]Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jun 16 09:03:15.173 2013 (UTC + 6:00)
System Uptime: 0 days 23:36:27.375
BugCheck 3B, {c0000005, fffff800030e86f4, fffff88008baf960, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jun  8 14:40:38.843 2013 (UTC + 6:00)
System Uptime: 0 days 4:23:10.045
BugCheck 24, {1904fb, fffff8800a2f2918, fffff8800a2f2170, fffff880012be340}
Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+227 )
BUGCHECK_STR:  0x24
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jun  8 09:47:07.731 2013 (UTC + 6:00)
System Uptime: 0 days 0:02:09.933
BugCheck 24, {1904fb, fffff880098aad08, fffff880098aa560, fffff88001216d4d}
Probably caused by : Ntfs.sys ( Ntfs!NtfsLookupAllocation+bd )
BUGCHECK_STR:  0x24
PROCESS_NAME:  WerFault.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
 

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PC/Desktop
Computer Manufacturer/Model Number
Self assembled
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Windows 10 Home 64Bit
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Intel Core i5 10400 @ 2.90GHz
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Intel Corporation DG41WV (PROCESSOR)
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i am not overclocking, will report back when i do these other steps
temps are also low
 

My Computer My Computer

At a glance

Windows 7 64 biti5-2500k8GEVGA Nvidia 560 ti
Computer type
PC/Desktop
OS
Windows 7 64 bit
CPU
i5-2500k
Motherboard
Gigabyte Z68A-D3-B3
Memory
8G
Graphics Card(s)
EVGA Nvidia 560 ti
Hard Drives
Western Digital 750 GB
Antivirus
MSE
Browser
Mozilla

My Computer My Computer

At a glance

Windows 7 64 biti5-2500k8GEVGA Nvidia 560 ti
Computer type
PC/Desktop
OS
Windows 7 64 bit
CPU
i5-2500k
Motherboard
Gigabyte Z68A-D3-B3
Memory
8G
Graphics Card(s)
EVGA Nvidia 560 ti
Hard Drives
Western Digital 750 GB
Antivirus
MSE
Browser
Mozilla
^ Yes, thats the correct site.
 

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Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
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PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
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Windows 10 Pro x64 ; Xubuntu x64
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Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
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Gigabyte P55A-UD3R Rev.1. Award BIOS F13
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16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
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EVGA NVidia GTX 560 1024MB
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Realtek Integrated
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Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
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Thermaltake ToughPower QFan 750W
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Thermaltake Element S VK60001W2Z
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Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
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Logitech G110
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Logitech MX518
here is my crystaldisk info screenshot.

only thing left to do is the memtest. everything else has come up clean.
 

My Computer My Computer

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Windows 7 64 biti5-2500k8GEVGA Nvidia 560 ti
Computer type
PC/Desktop
OS
Windows 7 64 bit
CPU
i5-2500k
Motherboard
Gigabyte Z68A-D3-B3
Memory
8G
Graphics Card(s)
EVGA Nvidia 560 ti
Hard Drives
Western Digital 750 GB
Antivirus
MSE
Browser
Mozilla
Hard drive looks fine. Have you completed the rest of the steps?
 

My Computer My Computer

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Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Hard drive looks fine. Have you completed the rest of the steps?

only thing left is the memtest86+
will report back upon completion.

Edit: I apologize for the delay some unrelated stuff has kept me away from the computer.
Will bump this thread with the new information when I have it
 
Last edited:

My Computer My Computer

At a glance

Windows 7 64 biti5-2500k8GEVGA Nvidia 560 ti
Computer type
PC/Desktop
OS
Windows 7 64 bit
CPU
i5-2500k
Motherboard
Gigabyte Z68A-D3-B3
Memory
8G
Graphics Card(s)
EVGA Nvidia 560 ti
Hard Drives
Western Digital 750 GB
Antivirus
MSE
Browser
Mozilla
Alright, no hurries.
Take your time.
 

My Computer My Computer

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Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Ok, memtest was ran with several passes no issue.

And after running a full disk check in windows 7 and checking both boxes that attempt to fix bad sectors and buying a new keyboard the BSOD's have stopped, so that is good news on that front. However, various games(WoW, tera) are crashing with "programname.exe has stopped working" and firefox is frequently crashing with the "we're sorry and unexpected error has occurred, would you like to restore tabs etc.", I am able to re-launch the games and browser with no issue. These crashes can occur frequently or not occur for several hours.

Are there any further diagnostic steps I can take to uncover the reasons for these application crashes?

It appears the BSOD's and the WindowsExplorer.exe crashing issue is no longer occuring.
 

My Computer My Computer

At a glance

Windows 7 64 biti5-2500k8GEVGA Nvidia 560 ti
Computer type
PC/Desktop
OS
Windows 7 64 bit
CPU
i5-2500k
Motherboard
Gigabyte Z68A-D3-B3
Memory
8G
Graphics Card(s)
EVGA Nvidia 560 ti
Hard Drives
Western Digital 750 GB
Antivirus
MSE
Browser
Mozilla
Well probably you could create a thread in the gaming section.
 

My Computer My Computer

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Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
My browser is crashing as well, this would apply to the gaming section?
 

My Computer My Computer

At a glance

Windows 7 64 biti5-2500k8GEVGA Nvidia 560 ti
Computer type
PC/Desktop
OS
Windows 7 64 bit
CPU
i5-2500k
Motherboard
Gigabyte Z68A-D3-B3
Memory
8G
Graphics Card(s)
EVGA Nvidia 560 ti
Hard Drives
Western Digital 750 GB
Antivirus
MSE
Browser
Mozilla
I apologize I was incorrect, today when playing a game it hard-locked and my monitor went black, I had to turn the power off at the back to reboot the system. There was no bluescreen.
 

My Computer My Computer

At a glance

Windows 7 64 biti5-2500k8GEVGA Nvidia 560 ti
Computer type
PC/Desktop
OS
Windows 7 64 bit
CPU
i5-2500k
Motherboard
Gigabyte Z68A-D3-B3
Memory
8G
Graphics Card(s)
EVGA Nvidia 560 ti
Hard Drives
Western Digital 750 GB
Antivirus
MSE
Browser
Mozilla
I am thinking there is a problem with your graphics card.

Follow steps in the guide by Capt Jack Sparrow - Bug Check 0x116: VIDEO_TDR_ERROR Troubleshooting Tips | Captain Debugger

What you are experiencing is a TDR event (Timeout Detection & Recovery). There are many causes of these events, mostly hardware related. Please read my checklist below and see if you can diagnose your particular cause.

A couple of things jump out immediately. Your specs say you have 5GB of RAM, an odd number. That suggests that you added some RAM at some point. Mismatched or failing RAM modules can cause TDRs. You might want to test those sticks one at a time in Slot 1 before anything else. RAM problems can explain some of your other issues too.

Looking at some of your other posts I see you are running dual monitors also. This could be exposing a defect in your 9500GT that is triggering the TDRs. You should test with only one monitor attached to see if this is the case.

You are running lots of stuff on that box, so I would be as deliberate as possible in doing the diagnostic work.

*******
"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in W7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected. The solution is in the: why?

There is no one-size-fits-all solution to TDR errors. But the problem is usually found in the local environment (your computer). Finding the cause is a matter of checking every possible cause and uncovering the culprit through a simple process of elimination. By methodically running down a checklist of diagnostic procedures you should be able to find the cause and can correct it.

There are numerous reports of hardware solutions to TDR's. The most common are:

  • Poor Cooling
  • Problems with the power supply
  • Overclocking Issues
  • Bad System memory or incorrect memory timings
  • Defective PC Components

The order you do the diagnostics is not all that important. My personal strategy is to do the cheap & easy stuff first, the cheap & harder stuff next, and then the stuff that costs last. But whatever order you do it in you need to check or confirm the following:

SOFTWARE
Poorly written software and games will cause TDRs. But if this were the case it would affect lots of people, not just a few. Check the game's website & forums for patches and tips.
See if other people in the forums are having the same problem and if they were able to solve it and how.
You could also be asking too much of your video card. Check to see if your video card is tested and recommended for the game/program. Test the game at reduced settings.

WHAT ACTIONS CAUSE THE PROBLEM
It helps if you can isolate the actions that trigger the TDR. Most often it will be an application using 3D graphics. But if the incidents occur constantly it would point more towards defective hardware. If it happens more specifically (just when running Game X) it points towards overheating, settings, software, or driver issues.

GENERAL SYSTEM PERFORMANCE
You need to eliminate the possibility that your computer has a global problem. You can use a program like Prime95 to stress test your system. Free Software - GIMPS
You can run the "Stress Test" for a few hours or overnight. This will not tell you what the problem is, but it is helpful to uncover any issues your system has with instability and cooling.

OVERHEATING
Running a video intensive game for hours can generate some serious heat and overheating will cause video errors. You can check your temps by looking at your BIOS readings or use a free program like Speedfan SpeedFan - Access temperature sensor in your computer .
A real easy test is to just pull the side panel(s) off your case (You can also blow a house fan directly into the open case) and see if the problem goes away or gets better. If it does then the issue is definitely overheating. If you are overheating you need to look at installing some cooling upgrades. You want to look at ventilating the case (more or bigger fans), Upgrade your case to a larger gaming case (lots of fans, water-cooling), etc.
There are free utilities like BurninTest PassMark BurnInTest software - PC Reliability and Load Testing that you can use to test your system's cooling capability. Caution is recommended using these types of programs.

VIDEO DRIVERS
Bad drivers happen and they can get corrupted. Before installing or reinstalling any video drivers first completely uninstall all video software and the drivers. (Some people say to run a cleaner program from safe mode, some say this is unnecessary). Never rely on the driver package to overwrite the old drivers. Also: Delete the video driver folder (ex: C:\NVIDIA) in Windows Explorer (or windows may install the same drivers again!).
After uninstalling the old drivers and rebooting Windows 7 will install it's own WDDM 1.1 driver. Check for the video problem while using the generic Windows driver.
You can then install the latest drivers for your card (or try older drivers).
See This Tutorial: http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html#post414637

DEVICE MANAGER
Look in Device Manager and make sure there are no problem devices (yellow ! icon). Correct these by loading the correct drivers or disable the problem device and see if the video problem goes away.

POOR CONNECTIONS
Reseat video card and memory modules. Make sure the contacts are clean. Check all the electrical connections.

CHECK YOUR MOTHERBOARD VOLTAGES
In BIOS, check the listed voltages against the manufacturer recommended specs. Reset the voltages to factory defaults and see if the video problems disappear.

MEMORY
Memory errors can cause video problems. Run a program like Memtest86+ for at least 3 passes to see if there are any memory errors. Memtest86+ - Advanced Memory Diagnostic Tool .
You can also test for a bad memory module by installing one stick and testing, and then switch it out for the next stick, etc.

OVERCLOCKING
Overclocking can be a trial and error process. The clocks and/or multipliers you set or change for CPU, Memory, or GPU could be unstable. Eliminate this as a possibility by resetting these to their defaults to see if that clears the video problems. The simplest way to do this is to "Restore Bios Defaults", or Clear CMOS.

UNDERCLOCKING
Some people have reported that by going into the video cards control panel and "down-clocking" the cards performance settings they were able to clear up the TDRs. Since W7 does not seem to tolerate any hiccups in the GPU, this would allow you to run a poor perforning card in the W7 enviroment.
So for instance, you could set the GPU clock from a 777 MHz factory setting to 750MHz, and the ram clock from a 1126MHz factory setting to 1050Mhz, or similar small change for your particular card.

BIOS
Check for and install an updated BIOS, particularly if it says the newer BIOS corrects memory errors or bug fixes. You could also try loading the BIOS defaults.
While you are there, check the motherboard manufacturers forums to see if others are having issues with the same board.

WINDOWS POWER MANAGEMENT
Eliminate Power Management settings as a possible cause, especially if you are working with a laptop. These settings could be particularly important if the issue is in playing games.
Go to Control Panel > Hardware & Sound > Power Options. Under "Select a Power Plan" you will find that "Balanced" is the default setting.
At the bottom you will see a Down arrow next to "Show Additional Plans". Click that and select "High Performance". See if the TDR issue is affected.
Alternately, you can click "Change Plan Settings" next to the "Balanced" plan and change the setting to "Never" put the computer to sleep (This is the default on a desktop) and/or change when the display is turned off as a test.

POWER SUPPLY
You need to know that your power supply is delivering sufficient power. Power supply problems are the most common cause of video problems, especially using high end cards.
Check the power supply's amperage ratings. Be sure it has the ample amperage for your video card and the rest of the system.
Test the supply with multimeter to measure for a steady 12v to the card's power connectors. (The only true way to test a power supply would be to use the very expensive diagnostic equipment used in labs). But for us regular folks: I tested my power supply by hooking up my multimeter to the PCI-E connectors that I was using to power my video card (I used a spare pair from the power supply to run the card while I was testing). I then observed the meter while I used the computer, first watching the voltage, then the amps, to see if there was any drop-off or erratic behavior while booting or using the computer. My readings were rock solid. So I declared my power supply good.
Otherwise you need to replace the supply to eliminate this possibility. Or borrow one from another computer.

VIDEO CARD
I suspect that a video card must perform flawlessly to operate in a Windows 7 environment and run the most recent games. If you tried all the above diagnostics and no problems were found then that leaves you with only one possibility: a defective video card. Some brands have the problem more consistently than others. You could check their forums for clues.
You could try your card in another computer running W7 to see if the problem goes along with the card.
You could try a different card in your computer. I bought an inexpensive card to use. My TDR's disappeared using a "lesser" card. Or borrow a card from another computer.
Otherwise RMA or replace the card.

TDR complaints have come from PC owners running virtually every PC configuration. They occur regardless of which video engine, manufacturer, driver, or system used. They are too numerous to write off as a random problem, but at the same time if people are getting their systems to run correctly using the same hardware and software that you are then it follows that your problem must be solvable.

More Info Here:
Timeout Detection and Recovery of GPUs through WDDM
NVIDIA Statement on TDR Errors - NVIDIA Forums
27116: ATIKMDAG has stopped responding error message
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
I also randomly get crash messages like this, and also similar crash messages for a "Windows Antimalware has stopped working"
 

My Computer My Computer

At a glance

Windows 7 64 biti5-2500k8GEVGA Nvidia 560 ti
Computer type
PC/Desktop
OS
Windows 7 64 bit
CPU
i5-2500k
Motherboard
Gigabyte Z68A-D3-B3
Memory
8G
Graphics Card(s)
EVGA Nvidia 560 ti
Hard Drives
Western Digital 750 GB
Antivirus
MSE
Browser
Mozilla
just got a new BSOD, log is posted
does this one provide any new information?


"VIDEO DRIVERS
Bad drivers happen and they can get corrupted. Before installing or reinstalling any video drivers first completely uninstall all video software and the drivers. (Some people say to run a cleaner program from safe mode, some say this is unnecessary). Never rely on the driver package to overwrite the old drivers. Also: Delete the video driver folder (ex: C:\NVIDIA) in Windows Explorer (or windows may install the same drivers again!).
After uninstalling the old drivers and rebooting Windows 7 will install it's own WDDM 1.1 driver. Check for the video problem while using the generic Windows driver."

I am also going to try this step from the guide you posted, what is the best way to uniformly and cleanly remove my nvidia drivers before I reboot and allow the WDDM 1.1 driver to install.
 

My Computer My Computer

At a glance

Windows 7 64 biti5-2500k8GEVGA Nvidia 560 ti
Computer type
PC/Desktop
OS
Windows 7 64 bit
CPU
i5-2500k
Motherboard
Gigabyte Z68A-D3-B3
Memory
8G
Graphics Card(s)
EVGA Nvidia 560 ti
Hard Drives
Western Digital 750 GB
Antivirus
MSE
Browser
Mozilla
Code:
[COLOR="Red"]BugCheck 3B[/COLOR], {[COLOR="SeaGreen"]c0000005[/COLOR], fffff800030a16f4, fffff8800adef960, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )

Code:
Usual causes:  System service, Device driver, graphics driver, memory

The best method for removing a display driver is with this method:
  1. Start :orb: Type: Device Manager
  2. Expand Display Adapters
  3. Right-Click Driver Name, Uninstall
  4. Reboot
  5. Run Driver Sweeper
  6. Reboot
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:
I would suggest running some more through hard-drive diagnostics:
Run the Basic Long Test.

I would also suggest running a hard-drive diagnostic designed for your model:
You will need to enter your model number for your hard-drive, you should be able to find the model number in Device Manager.

View attachment 273968
 

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